Information Technology Analyst (Principal)

Technology Business Management

Recruitment #18-367070-01


Solano County Department of Information Technology (DoIT) provides customer-oriented and convenient access to information and services through the use of technology; anytime - anywhere. The County strives for cost-effective use of technology, with interactive exchange and sharing of data within departments, with constituents, with other governments and business partners. The guiding principles of DoIT are: 

  • Support and facilitate access to County information for the public and its employees and to help the County conduct its business in a fast and easy manner 
  • Support the business goals of the County in an efficient, cost-effective manner
  • Provide safe and secure systems and an integration mechanism to streamline business practices
  • Provide ongoing technology training for staff 
  • Provide opportunities for constituents to utilize technology in their interaction with the County
  • Share and exchange information using multiple channels

To learn more about the Department of Information Technology please visit:  


The Position

The Solano County Department of Information Technology (DoIT) invites you to apply for the position of Information Technology Analyst (Principal) as part of the Technology Business Management Division (TBMD). Under the general supervision of the Information Technology Manager of the TBMD, the Information Technology Analyst (Principal) is responsible for leading a team of technical staff supporting Information Technology Service Management (ITSM) functions.

The position will be responsible for establishing ITSM governance, policy, procedures, and continuous process improvements using the Information Technology Infrastructure Library (ITIL) methodology. The incumbent will work independently planning, designing, validating, and implementing Information Technology (IT) projects using Project Management Institute (PMI) concepts.

This position also performs a variety of complex and analytical tasks in support of the functional administration of the ServiceNow IT Service Management (ITSM) tool and monitors governance of the tool and supporting Service Asset and Configuration Management (SACM) processes.

This position is focused on the delivery of quality IT services and requires consistent engagement with business stakeholders at all levels across the organization.

The ideal candidate will have the following desired knowledge:

• Information Technology Service Management (ITSM)

• IT Process Maturity Assessments & Improvements

• Business Process Modeling & Notation

• ServiceNow System Administration & Configuration

• Service Desk and Desktop Support Best Practices

• Business Relationship Management

• IT Governance

• Coaching & Communication(s)

• Project Management


 To view the job description for this position, please visit:  



Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage for the 2018 calendar year is $1,520.73 per month. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage. 


Dental and vision insurances for the employee and eligible dependents are paid 100% by the County.   


Solano County participates in CalPERS retirement and contributes to Social Security.  


The County observes 12 fixed, paid holidays per year.  


Vacation is accrued at approximately 10 days per year for the first 3 years.


Sick leave accrues at approximately 12 days per year.


Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30 and 35 years.



To view the benefits for a regular position, please visit:  


Selection Process

First Review of applications

8/13/18 –  Deadline to submit application and required documents  

Second Review of applications

9/4/18 –  Deadline to submit application and required documents  


Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule.  

All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed.

Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

A minimum score of 70% is required to continue in the selection process, unless otherwise announced.   

All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. 

How to Apply

Please visit the County of Solano website,, to apply. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted with the Document Cover Sheet, available on the employment website: or at the Department of Human Resources’ office, and are due by the final filing date.

Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.

Any further questions can be directed to the Department of Human Resources at (707) 784-6170 or at 675 Texas Street, Suite 1800 Fairfield 94533. The office is open Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA.

Document Submittal Requirements

A Bachelor's Degree is required for this position, except when experience is greater that the required six (6) years, in which case additional experiencer may substitute on a year for year basis the educational requirements.

All candidates must submit a copy of their college diploma (verifying the degree, date earned and area of specialization) or official/unofficial transcripts (verifying the date and degree conferred) by the final filing deadline. Candidates who fail to submit their diploma or transcripts by the final filing date will be disqualified from the recruitment.

PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained.

How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents in-person or by mail at Solano County Department of Human Resources 675 Texas Street, Suite 1800, Fairfield CA 94533, by fax to (707) 784-3424, or by email to When submitting documents in-person, by mail or by fax, include the recruitment title (IT Analyst - Principal) and the recruitment number (18-367070-01). If submitting documents by email include the recruitment title and recruitment number in the subject field.

Supplemental Questionnaire

This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely.


I have advanced knowledge and working experience in the following Information Technology Service Management (ITSM) principles and techniques. (Check all that apply)

 Leading the adoption and implementation of ITSM processes such as request, incident, problem, change, asset management, and service catalog.
 Defining strategic objectives and initiatives of ITSM program o developing and implementing performance measurements.
 Identifying and implementing continual service improvements.
 Conducting Process Maturity Assessments and developing roadmaps.
 None of the above

I have the following Information Technology Infrastructure (ITIL) certifications in: (Check all that apply)

 ITIL Foundation.
 Service Strategy.
 Service Design.
 Service Transition.
 Service Operation.
 Continual Service Improvement.
 None of the above

I have advanced knowledge and working experience in the following: (Check all that apply)

 leading ServiceNow Information Technology Service Management (ITSM) tool System Administration and Configuration priorities and systems enhancements.
 providing system administration support, and end-user training.
 None of the above

I have a ServiceNow System Administrator Certification.

Yes  No 

I have advanced knowledge and working experience in the following IT Governance: (Check all that apply)

 principles and techniques.
 development and managing of governance frameworks.
 guiding principles.
 supporting processes.
 None of the above

Education and Experience

Education: Bachelor’s degree from an accredited college or university, preferably in Information Technology or related field. 


Experience:  Six (6) years of information technology systems and/or application development and support experience including two (2) years of project lead or supervisory responsibility.


Note: Additional experience may substitute on a year for year basis for the educational requirement.

Americans With Disabilities Act

It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.

APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form:  

This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request.

Solano County

Click here to take a video tour of Solano County.

 The County of Solano offers a blend of agriculture, corporate business, cultural venues, festivals and events, and provides residents with many recreation and entertainment choices. The County is also home to Travis Air Force Base.


Solano County is centrally located and serves as a gateway to all that Northern California has to offer. The Napa Valley is less than 20 miles away, two world-class public universities (UC Berkeley and UC Davis) are 20 miles away, and both San Francisco and Sacramento are less than 40 minutes away. Day trips can also be made to South Lake Tahoe and Monterey. 


With its strategic location, affordable housing, natural resources, responsible land use planning, and attractive quality of life, Solano County is a great place to live, learn, work and play. 


County Population (2016): 431,498


The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.