Information Technology Analyst IV

Technology Business Management

Recruitment #18-364060-06


Solano County Department of Information Technology (DoIT) provides customer-oriented and convenient access to information and services through the use of technology; anytime - anywhere. The County strives for cost-effective use of technology, with interactive exchange and sharing of data within departments, with constituents, with other governments and business partners. The guiding principles of DoIT are:

  • Support and facilitate access to County information for the public and its employees and to help the County conduct its business in a fast and easy manner
  • Support the business goals of the County in an efficient, cost-effective manner
  • Provide safe and secure systems and an integration mechanism to streamline business practices
  • Provide ongoing technology training for staff
  • Provide opportunities for constituents to utilize technology in their interaction with the County
  • Share and exchange information using multiple channels

To learn more about the Department of Information Technology please visit:  

The Position

The Solano County Department of Information Technology (DoIT) invites you to apply for the position of Information Technology Analyst IV as part of the Technology Business Management Division (TBMD). IT Analyst IV serves as the ServiceNow System Administrator responsible for configuring, administering and scripting the ServiceNow IT Service Management (ITSM) tool. This position will work with county stakeholders to develop technical solutions that satisfy the business needs of IT and other departments seeking to use ServiceNow. 

The incumbent will be responsible for the development, delivery, and support of the ServiceNow tool and ensure knowledge is disseminated throughout the team to build capability and improve customer experience. This position also performs a variety of advanced and analytical tasks in support of the functional administration of the ServiceNow ITSM tool and monitors tool governance standards.

The incumbent will be responsible for establishing continuous service and process improvements, policy, and procedures using the Information Technology Infrastructure Library (ITIL) methodology.

The ideal candidate will have the following desired knowledge:

  • ServiceNow System Administration & Configuration
  • Information Technology Asset Management (ITAM)
  • Configuration Database Management (CMDB) 
  • Technical Requirements Development
  • IT Procurement Management
  • Change Management 
  • Performance Measurement & Reporting
  • Process and Procedure Development
  • Project Management
  • Training & Communication(s)

To view the job description for this position, please visit:


Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage for the 2019 calendar year is $1,498.09 per month. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage.

Dental and vision insurances for the employee and eligible dependents are paid 100% by the County.

Solano County participates in CalPERS retirement and contributes to Social Security.

The County observes 12 fixed, paid holidays per year.

Vacation is accrued at approximately 10 days per year for the first 3 years.

Sick leave accrues at approximately 12 days per year.

Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30 and 35 years. 

     To view the benefits for a regular position, please visit:

Selection Process

1/14/19 Deadline to submit application and required documents 

Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule.

All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed.

Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

A minimum score of 70% is required to continue in the selection process, unless otherwise announced.

All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.

How to Apply

Please visit the County of Solano website,, to apply. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted with the Document Cover Sheet, available on the employment website: or at the Department of Human Resources’ office, and are due by the final filing date.

Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.

Any further questions can be directed to the Department of Human Resources at (707) 784-6170 or at 675 Texas Street, Suite 1800 Fairfield 94533. The office is open Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA.

Document Submittal Requirements

Equivalent of an Associate's Degree is required for this position, except when experience is greater than the required five (5) years, in which case additional experience may substitute on a year for year basis for the educational requirements. All candidates qualifying for the position under the education requirement must submit a copy of their official/unofficial transcripts (verifying the courses and units completed) or degree (verifying date, degree and area of specialization conferred) by the final filing date. Candidates who fail to submit their transcripts by the final filing date will be disqualified from the recruitment.

PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained.

How to Submit Your Documents

In addition to uploading attachments when applying online, candidates may submit documents in-person or by mail at Solano County Department of Human Resources 675 Texas Street, Suite 1800, Fairfield CA 94533, by fax to (707) 784-3424, or by email to When submitting documents in-person, by mail or by fax, include the recruitment title (IT Analyst IV) and the recruitment number (18-364060-01). If submitting documents by email include the recruitment title and recruitment number in the subject field.

Supplemental Questionnaire

This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely.  Omitted information will not be considered or assumed.  Applicants who have no experience in a specific area are recommended to state "no experience in this area" instead of leaving the space blank.

Please note that the experience in your answers must be reflected in your employment history.


I have the following Information Technology Infrastructure (ITIL) certifications in: (Check all that apply)

 ITIL Foundation
 Service Design
 Service Transition
 Service Operation
 None of the above

I have a ServiceNow Fundamentals (Systems Administration) certification.

Yes No

Please provide date when certification was obtained. 


I have the following years of experience with performing ServiceNow tool configuration, conducting patches, updates, configuration changes, platform administration, design, and maintenance.

1-2 years
3-4 years
More than 4
No experience

My level of technical proficiency working within ServiceNow’s Configuration Management Database (CMDB) is: (Choose one proficiency level)


My level of technical proficiency working with ServiceNow Discovery Functionality is: (Choose one proficiency level)


I have the following years of experience managing the Asset Management process within the ServiceNow tool, such as managing software licenses, defining assets that will be treated as configuration items (CIs) and ensuring the accuracy of asset data.

1-2 years
3-4 years
More than 4
No experience

I have the following years of experience with performing procurement management duties within the Superion ONESolution financial system tool.

1-2 years
3-4 years
More than 4
No experience

I have the following years of experience with performing IT procurement duties such as conducting annual hardware inventory audits, performing end to end procurement of IT hardware or monitoring ITAM processes compliance.

1-2 years
3-4 years
More than 4
No experience

I have the following years of experience with collecting and maintaining accurate procurement information in repositories, ensuring asset (hardware and software) inventory compliance, analyzing procurement process inefficiencies, and implement process improvements.

1-2 years
3-4 years
More than 4
No experience

I have the following years of experience with managing and developing ITIL specific process improvements such as, request, incident, problem, change, asset management, and service catalog.

1-2 years
3-4 years
More than 4
No experience

I have the following years of experience facilitating technical requirements gathering sessions, guiding customers in defining business needs, and translating into the ServiceNow ITSM tool.  

1-2 years
3-4 years
More than 4
No experience

I have the following years of experience with ServiceNow system administration and configuration.

1-2 years
3-4 years
More than 4
No experience

I can demonstrate an advanced level of proficiency with developing IT processes and operating procedures materials (e.g. process guides, workflows, Job Aids, RACI’s, procedures manual, facts at a glance, questions and answers, surveys, etc.)

Yes No

I have experience determining key metrics and developing Key Performance Indicators (KPIs), customizing statistical reports, and dashboard configurations.

Yes No

I can demonstrate advanced proficiency in analysis of technical, budgetary, contractual, operational statistical reports, terms, and conditions.

Yes No

I have translated quantitative and qualitative data for consumption at various levels.

Yes No

I have the following years of experience with leading project teams with multiple stakeholders.

1-2 years
3-4 years
More than 4
No experience

Education and Experience

Education: Equivalent to an Associate’s degree, preferably in information technology, or a closely related field.

Experience: Depending upon assignment: Five (5) years of experience performing progressively responsible software development, or infrastructure management duties and functions.

Note: A Bachelor’s degree from an accredited college or university, preferably in information technology, management information systems may be substituted for two years of experience.

Note: Additional experience may substitute on a year for year basis for the educational requirement. 

Veterans Preference Points

To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE.

Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations.

Americans With Disabilities Act

It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.

APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form:

This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request.

Solano County

                                                Click here to take a video tour of Solano County.

The County of Solano offers a blend of agriculture, corporate business, cultural venues, festivals and events, and provides residents with many recreation and entertainment choices. The County is also home to Travis Air Force Base.

Solano County is centrally located and serves as a gateway to all that Northern California has to offer. The Napa Valley is less than 20 miles away, two world-class public universities (UC Berkeley and UC Davis) are 20 miles away, and both San Francisco and Sacramento are less than 40 minutes away. Day trips can also be made to South Lake Tahoe and Monterey.

With its strategic location, affordable housing, natural resources, responsible land use planning, and attractive quality of life, Solano County is a great place to live, learn, work and play.

County Population (2016): 431,498

The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.