Eligibility Benefits Spec I (#441030)
$28.15-$34.21 Hourly / $4,878.75-$5,930.15 Monthly / $58,545.01-$71,161.82 Yearly
Apply as a Transfer to Comparable Class applicant

Eligibility Benefits Spec II (#443170)
$30.97-$37.64 Hourly / $5,368.07-$6,524.92 Monthly / $64,416.79-$78,299.00 Yearly
Apply as a Transfer to Comparable Class applicant


Under close supervision, receives training and on-the-job experience to learn to apply regulations and procedures to determine eligibility for multiple public assistance programs in accordance with established procedures, and performs related duties as required.


These classes are distinguished from Employment Resources Specialist I/II classes in the scope of assigned duties and responsibilities.  The Eligibility Benefits Specialist I/II classes performs duties in primarily involving eligibility-only functions while the Employment Resources Specialist I/II classes performs duties in both eligibility and employment services functions.  The Eligibility Benefits Specialist I/II classes are distinguished from the Eligibility Benefits Specialist III class in that the latter class functions as a unit leadworker and/or in a specialized eligibility assignment.

This is the entry level of this series.  Incumbents attend training sessions and work under close supervision to learn regulations, work procedures, forms and public assistance program requirements.  After the initial orientation and training period, employees are placed in a unit where on-the-job training experience is gained to attain and demonstrate the level of competency in assigned duties necessary for promotion to the full working level of Eligibility Benefits Specialist II.  An incumbent must demonstrate the necessary knowledge, skill and ability to promote to the Eligibility Benefits Specialist II within eighteen (18) months of appointment.  The Eligibility Benefits Specialist I class is distinguished from the Eligibility Benefits Specialist II by the need for immediate supervision and assignment of a limited, less complex set of job duties.

Supervision Received and Exercised

  • Supervision is provided by the supervisor of the work unit.


  • No supervision is exercised over others. 

Examples of Duties

This class specification represents the core area of responsibilities; specific position assignments will vary depending on the needs of the department.

·         Interviews clients to assist them in the completion of application and declaration forms upon which eligibility decisions are based; elicits information from clients on parental status, income, property (real and personal), financial obligations, medical condition, and other resources.

·         Interprets and explains regulations, rules, and policies to clients; apprises clients of their rights, responsibilities and eligibility for program participation.

·         Reviews application documents for completeness and consistency; requests clients provide additional information and documents to resolve discrepancies in applications; initiates requests for information related to eligibility determinations from outside sources such as banks, insurance companies, other public agencies and county departments; evaluates all information obtained against complex, multiple aid program regulations to assess initial eligibility for public assistance.

·         Establishes client household budget based on type of assistance; computes amount of grant authorized and performs other required calculations based on established procedures.

·         Handles crisis situations by authorizing benefits within specific guidelines or makes appropriate referrals to other staff and community resources for immediate services and assistance.

·         Assists client with need for other services and refers client to other community resources for other assistance.

·         Identifies and refers clients in need of other social behavioral, employment, mental health, substance abuse, or other services to other department staff or community resources.

·         Analyzes changes in financial, employment, family, and personal information to determine and authorize continuing eligibility for multiple aid programs.

·         Inputs necessary information into automated systems; organizes caseload and takes required action with specific time limits established by regulation and local policy.

·         Maintains case record files, modifies employment plan and eligibility files as necessary, and monitors client compliance with program standards and agreements.

·         Consults with and coordinates case management with other staff and service providers.

·         Identifies suspected fraud and makes referrals to investigation.

·         Identifies need for and arranges for client work registration and other basic employment activities required as a condition for receipt of public assistance benefits.

·         Performs other duties of a similar nature or level as assigned.

Knowledge, Skills & Abilities

Knowledge of: Techniques for interviewing and gathering information from a varied population; mathematics sufficient to interpret client income and expense information to calculate benefits within program requirements; standard office practices and procedures, including operation of standard and automated office equipment; record keeping principles and practices; techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds; and basic computer applications related to the work.


Skill and/or Ability to: Interpret narrative information from tables and forms; perform calculations and computations; communicate effectively in oral and written form; communicate effectively and professionally with people of diverse socio-economic backgrounds and cultures; communicate with hostile and emotionally upset clients.

Education and Experience

Education:  High School Diploma, GED, or equivalent;


Experience:  One (1) year of full-time experience in public contact work which has included interviewing the public and/or clients and explaining rules and regulations.  (Typical experience may be gained by processing claims for financial assistance, loans, unemployment insurance, veterans’ benefits, health benefits, or other benefits where knowledge of a variety of rules and regulations are required.)        


Two (2) years of full-time clerical experience, which included substantial public contact for the purposes of gathering, explaining or clarifying information.


Completion of 60 semester or 90 quarter units from an accredited college or university preferably in general education, business, finance, social science, or closely related field may be substituted for the required experience.


·         Applicants are required to possess a valid California Driver’s License, Class C. 


Note:  The driver’s license must be kept current while employed in this class. 



·         Background Checks: The County may conduct a background check and a reference check on candidates prior to appointment to a position within this class. 

·         Independent Travel: Incumbents may be required to travel independently, for example, to perform work at other work sites, to attend meetings with other County employees, to attend meetings with community organizations, etc.

·         Hours of Work: Incumbents may be required to work weekends, holidays, irregular hours, on-call, and after normal business hours.

·         Language Proficiency: Some positions allocated to this class will require the applicant to speak, read and write in a language other than English.

ADA Compliance

·         Office Work:  Employees in this class will most often be working in an office setting and includes continuous contact with staff and the public; may be required to enter private homes to make family home visits for purpose of investigation.

·         Disruptive/Confrontational Human Contacts:  Employees in this class may be subject to disruptive or confrontational people, may travel to community areas that are potentially dangerous.

CLASS: 441030;
CLASS: 443170;