The Medical Assistant, Lead, provides lead guidance to Medical Assistants and student interns.
This class is distinguished from the:
Medical Assistant class which provides technical support services to physician or other licensed medical professionals in a primary care and/or and family health care clinic and assists medical staff by performing routine preliminary preparatory and follow-up tasks prior to and after the patient examination/visit.
Clinic Registered Nurse, Senior, class which coordinates the operational activities of public health clinics and provides nursing services in a clinical environment and provides general administrative support to clinic operations.
Examples of Duties
Performs lead worker duties over Medical Assistants and student interns such as:
providing on-the-job training and ensuring staff receive required or needed formal training;
assigning staff to clinics as needed (for example, to accommodate absences or work surges and during staffing shortages or emergencies) so that clinic flow, customer service and patient care are not compromised;
passing on instructions received from supervisor and getting work started;
distributing work, such as reminder calls to patients, among staff;
reviewing work of assigned crew and providing input on performance to supervisor;
ensuring accuracy and timeliness of timesheets; monitoring leave schedules;
conducting monthly meetings; and
ensuring work is performed safely and efficiently.
Assists supervisor by performing duties such as:
monitoring provider schedules and schedule discrepancies;
reviewing unpaid claims and recommending corrective action;
ensuring patients receive annual notices of medical screenings; and
monitoring medicine supply closets for expired medicines.
Orders, tracks, and monitors supplies and returns.
Performs the same duties as the work led, such as:
assisting physicians and professional medical personnel in providing outpatient services to patients;
maintaining flow of patients to medical staff for examination and assuring all lab work is properly handled, identified, labeled, dated, and submitted to appropriate laboratory;
ensuring the physician is advised of patients’ test results on return from laboratory;
cleaning up the examination room after each patient visit, to include the proper disposal of hazardous waste;
setting up equipment in examination rooms so that all equipment is available for use based on the procedure or purpose of the patient examination;
obtaining patients charts and reviewing the purpose of the visit in order to prepare for the patient’s medical examination;
assisting professional medical personnel during medical examinations;
performing routine blood and urine collections; preparing lab slips, syringes, culture plates and specimens; cleaning and sterilizing equipment and instruments;
communicating with patients and others on the phone and in person;
reviewing referrals from other programs and contacting potential clients to explain services;
providing information about program operations and/or the need for medical follow-up on diagnosis and/or treatment of suspected conditions as specified by the medical professional;
performing laboratory work including but not limited to phlebotomy, venipuncture and injection administration; performing electrocardiograms (EKG), X-rays, and spirometry tests; and
operating and maintaining a mobile Medical Van.
Performs other duties of a similar nature or level as assigned.
Knowledge, Skills & Abilities
Techniques in leading staff
Clinic operations to include patient scheduling and provider needs
Medical terminology particularly basic anatomy, physiology, and pharmacology
Course of disease
Mode of transmission as well as preventive health care techniques
Patient record maintenance techniques
Medical office procedures and organization including presentation of data from files for proper billing of individuals and insurance providers
Oral and written communications
Standard office procedures, practices, equipment, personal computers, and software
Customer service principles
Providing lead direction to Medical Assistants and student interns
Training and mentoring Medical Assistants and student interns
Communicating orally and in writing with staff, patients, medical providers, etc.
Utilizing office equipment such as computers and copiers
Operating various medical and laboratory tools and equipment such as oxygen tanks and pulse oximeters
Interviewing clients to obtain health histories and financial information
Obtaining vital signs including blood pressure, pulse, temperature and respiration
Collecting and properly handling specimens
Reading, understanding and maintaining medical charts, medical test results and treatment instructions
Setting up and cleaning medical equipment and instruments
Maintaining confidentiality of information
Receiving and interpreting directions from supervisor, physicians and other medical professionals and properly interpreting instructions to patients
Providing patient referrals and explanation of diagnosis
Education and Experience
One (1) year of experience performing duties comparable to the County of Solano class of Medical Assistant.
California Driver’s License, Class C
Possession of a valid Medical Assistant certificate issued by an accredited college or institution. Curriculum must have included training in laboratory drawing of blood and collection of other specimens, venipuncture, injection administration, and performing Electrocardiograms (EKGs) and/or X-ray procedures including chest X-rays (CXR) and extremities.
Possession of a valid Phlebotomy Certificate
Possession of a valid CPR Certificate
Positions in this class typically require stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motion.Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or a up to 10 pounds of force constantly to move objects.
May be subject to fumes, odors, blood and other bodily fluids, communicable diseases, and threatening environments including disruptive or aggressive behaviors from others