The Compliance and Quality Assurance Analyst, under general supervision, reviews, monitors and evaluates program areas within the Department of Health and Social Services with a goal of regulatory compliance and continuous quality improvement.
This position is an "at-will" senior management position and is exempt from the civil service; incumbents serve at the discretion of the Appointment Authority.
Conducts compliance reviews in accordance with state issued guidelines and internal policies and procedures.
Conducts quality assurance reviews to monitor and evaluate the quality and appropriateness of various service programs; develops and recommends new/revised procedures and/or corrective action plans to resolve service and system issues, to improve customer care systems and to optimize the utilization of resources.
Provides technical assistance and support to supervisors and staff; participates in staff meetings to discuss, provides information, and elicits support regarding improving regulatory compliance and quality of service; and conducts training and/or other communication programs regarding new or revisions to procedures and operational guidelines resulting from compliance and quality management reviews.
Makes contact with employees in other departments within the county and with employees in other counties and in state and Federal agencies regarding compliance review and quality management activities.
THE IDEAL CANDIDATE
Work collaboratively with staff in the divisions to solve compliance problems, come up with solutions, and develop ways to help divisions come into compliance.
Develop strong interpersonal relationships with all levels of staff within the DHSS to support creative problem solving, strategic thinking, and positive solutions.
Education: Bachelor’s degree or higher from an accredited college or university with a major in Accounting, Business Administration, Finance, Health Administration, Public Administration, Social Work, or a closely related field.
Experience: Two years of full-time paid experience in a public or non-profit social services or public health agency performing work in one or more of the following areas: regulatory compliance, quality assurance, legal analysis, health law and/or administration, health or social services information management, and/or regulatory investigations of health care. Entry level: One year of full-time experience described above. Or, one year as a Staff Analyst in the Department of Health and Social Services, Solano County.
LICENSING, CERTIFICATION AND REGISTRATION REQUIREMENTS (Entry and Journey level)
Applicants are required to possess a valid California Driver’s License, Class C.
Employees are required to obtain a Healthcare Compliance Certificate from the Health Care Compliance Certification Board within one year of appointment.
Notes: Possession of one of the following valid licenses issued by the State of California may be considered during the rating and/or selection process: Physician; Licensed Psychologist; Licensed Clinical Social Worker; Licensed Marriage, Family and Child Counselor; or Registered Nurse. All licenses, certificates and registrations must be kept current while employed in this class.
Background Checks: The County may conduct a background check and a reference check on candidates prior to appointment to a position within this class.
Independent Travel: Employees in this class are required to travel independently, for example, to perform work at other work sites, to attend meetings with other County employees, to attend meetings with community organizations, etc.
Hours of Work: Employees in this class may be required to work weekends, holidays, irregular hours, on-call, and after normal business hours.