Senior Support Services Technician

This examination is being given to fill one vacancy in the Purchasing & Support Services Division.

This position is the advanced or lead-level class in the Support Services Technician series.  At this level, incumbents lead and coordinate the support services activities within the assigned department, while also personally performing the most difficult activities.  Incumbents have substantial independent responsibility for ensuring that assigned areas of responsibility are performed efficiently and with a focus on customer service.

Department:           Purchasing and Support Services

Location:                County Administration Building 5th Floor, 44 North San Joaquin Street, Stockton, CA 95202

Website:                 Purchasing and Support Services 

Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline.

NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail.

Production Printing Services:

• Leads and participates in the operation of high volume, computerized printing/duplicating equipment in order to respond to customer requests; directs and coordinates the work of subordinate staff in order to complete a wide range of printing projects, including multi-step printing jobs requiring advanced processes and/or specialized materials; may personally perform the most difficult and complex printing activities
• Meets with customers to identify their printing needs; advises customers in developing project layouts that communicate information in the most effective and visually pleasing way; provides options for project materials and formats; prepares cost estimates; explains cost variables and potential efficiencies; develops project work plans and timelines to meet customer needs; orders materials
• Utilizes various software tools to edit and finalize customer print copy; recommends changes to correct typographical or other errors; ensures final customer approval of print copy prior to beginning work
• After project completion, reviews and approves invoices and submits for processing; maintains hard copy and computerized files for all printing projects
• Maintains inventories of supplies and stock; cleans, adjusts, and makes minor repairs to equipment; contacts vendor service technicians as needed for routine maintenance and/or emergency repairs

Mail and Delivery Services:

• Leads and coordinates mail and delivery services, including the picking up, sorting, weighing, metering, and delivery of incoming and outgoing mail, as well as items to/from the postal service and other delivery vendors; oversee the operation of a variety of mail, package handling, paper supply, and stationary equipment
• Plans mail routes and work strategies in order to improve customer service within existing labor and budget resources; schedules and assigns subordinate staff to perform mail and delivery activities, and to respond to incoming service requests; participates in the work as needed
• Monitors Postal Service and other resources for changes in rates, mail preparation or delivery processes, or legal requirements; informs management on such changes and arranges or provides training to subordinate staff as required
• Coordinates the collection, packaging, shipping and/or delivery of recyclable materials to appropriate facilities; ensures compliance with state and federal laws and regulations
• Oversees the receipt and delivery of freight items; ensures that staff are properly trained on the use of freight-handling equipment such as dollies, hand carts, and pallet jacks
• Assigns staff as required to move paper stock and other central supply items, move records to and from storage areas, or perform other clerical or manual labor tasks; participates in the work as required to coordinate activities and meet customer needs

All Assigned Functions:

• Prioritizes work and assigns to subordinate staff as appropriate; monitors staff activities to ensure that work is being done correctly and in a timely and cost effective manner; inspects outputs as needed to ensure quality; ensures customer satisfaction with results
• Arranges or provides training for subordinate staff on procedures and equipment; ensures that equipment is used properly and safely
• Develops and implements work procedures to improve operational efficiency and effectiveness; recommends policy and procedure changes to management as appropriate; helps ensure that assigned program areas comply with relevant rules, policies, and/or regulations
• Prepares correspondence and reports; may prepare workload, productivity, or other reports as requested by management
• May participate in the selection of new employees; may provide input to the supervisor regarding subordinate employees’ performance
• May operate a two-way radio or cellular telephone for emergency communication.

Note:  Supplemental application must be submitted with employment application.

EITHER PATTERN I

Experience:  One year equivalent to Support Services Technician II in San Joaquin County service.

Note: This requirement shall be waived for individuals employed in the San Joaquin County classes of Offset Equipment Operator II or Lead Mail Clerk upon implementation of classification study #15-027 by the Board of Supervisors.  

OR PATTERN II

Experience:  Two years of stock room, messenger, delivery service, or related experience that required familiarity with mailing regulations and requirements; AND one year conducting high-volume, computerized production printing work in order to meet customer needs.

Substitution:  Clerical experience that required the regular use of personal computers and computerized printing can substitute, on a year-for-year basis, for up to one year of the above-required non-printing experience (one year of production printing work is still required).

AND FOR BOTH PATTERNS

Licenses:  Possession of a valid California driver’s license.

Basic principles of personnel management, including training, leadership and supervision; general postal laws and regulations; principles of customer service; the operation and maintenance of standard office equipment, including computers and general office software; the operation of high-volume, computerized printing and document-finishing equipment; record keeping techniques; basic arithmetic, grammar, and spelling; traffic rules and regulations; safe work practices related to the performance of manual tasks and the operation of a motor vehicle.

Lead and coordinate the work of subordinate staff engaged in administrative and manual labor work; provide advice to managers on how to effectively layout and format printed materials; provide advice to managers regarding the most effective and appropriate way to ship and/or mail items; operate personal computers and utilize general office software; operate and perform basic maintenance on high-volume, computerized printing and document-finishing equipment in order to respond to customer printing needs in a timely and efficient manner; drive delivery vehicles; establish delivery routes and schedules; sort mail and other items; move and load mail and supplies safely; communicate effectively; establish effective working relationships with those contacted during the course of the work, including managers, County employees, and the general public.

Mobility – frequent operation of a data entry device; frequent standing, walking, pushing, pulling, or bending for extended periods of time; frequent driving and climbing stairs; Lifting - frequently 5 to 30 lbs or less; occasional – 30 to 70 lbs; occasional restraining, lifting and/or turning heavy objects; Visual – constant use of good overall vision, color perception, depth perception; occasional reading and close-up work; frequent use of good hand and eye coordination; frequent use of good field of vision/peripheral; Dexterity - frequent holding, reaching, grasping, repetitive motion; occasional writing; Hearing/Talking- frequent hearing of normal speech, hearing/talking on the radio, talking in person; Emotional/Psychological – frequent working alone; occasional risk of exposure to bio-hazardous materials; occasional dealing with emergency situations; Special Requirements – may require working overtime, weekends and nights; Environmental – frequent exposure to cold/heat, dirt, dust, fumes, and varied weather conditions; frequent driving of a vehicle to transport materials, which may include blood and other laboratory specimens.

Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021. 

Health Insurance:  San Joaquin County provides employees with a choice of three health plans:  a Kaiser Plan, a Select Plan, and a Premier Plan.  Employees pay a portion of the cost of the premium. Dependent coverage is also available. 

Dental Insurance:  The County provides employees with a choice of two dental plans:  Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan.  There is no cost for employee only coverage in either plan; dependent coverage is available at the employee’s expense.

Vision Insurance:  The County provides vision coverage through Vision Service Plan (VSP).  There is no cost for employee only coverage; dependent coverage is available at the employee’s expense.

For more detailed information on the County’s benefits program, visit our website at www.sjgov.org under Human Resources/Employee Benefits. 

Life Insurance:  The County provides eligible employees with life insurance coverage as follows: 

 1 but less than 3 years of continuous service:                   $1,000
 3 but less than 5 years of continuous service:                   $3,000
 5 but less than 10 years of continuous service:                 $5,000
10 years of continuous service or more:                           $10,000 

Employee may purchase additional term life insurance at the group rate.

125 Flexible Benefits Plan:  This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit). 

Retirement Plan:  Employees of the County are covered by the County Retirement Law of 1937.  Please visit the San Joaquin County Employees’ Retirement Association (SJCERA) at www.sjcera.org for more information.  NOTE:  If you are receiving a retirement allowance from another California county covered by the County Employees’ Retirement Act of 1937 or from any governmental agency covered by the California Public Employees’ Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance.

Deferred Compensation:  The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $18,000 or 100% of your includible compensation, whichever is less.  Individuals age 50 or older may contribute to their plan, up to $24,000. The Roth IRA (after tax) is also now available.

Vacation:  Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years.

Holidays:  Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year.  Please see the appopriate MOU for details regarding holidays, accruals, use, and cashability of accrued time.

Sick Leave:  12 working days of sick leave annually with unlimited accumulation.  Sick leave incentive:  An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue.  The employee must also be on payroll during the entire calendar year.

Bereavement Leave:  3 days of paid leave for the death of an immediate family member, 2 additional days of accrued leave for death of employee’s spouse, domestic partner, parent or child.

Merit Salary Increase:  New employees will receive the starting salary, which is the first step of the salary range.  After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step.

Job Sharing:  Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources.

Educational Reimbursement Program:  Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year.  Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year.

Parking Supplemental Downtown Stockton:  The County contributes up to $17 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area.

School Activities:  Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children’s school activities.

Applicants who meet the minimum qualifications will go through the following examination process:

• Written Exam: The civil service written exam is a multiple choice format.  If the written exam is administered alone, it will be 100% of the overall score.  Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list.
   
• Oral Exam:   The oral exam is a structured interview process that will assess the candidate’s education, training, and experience and may include a practical exercise.   The oral exam selection process is not a hiring interview.   A panel of up to four people will determine the candidate’s score and rank for placement on the eligible list.  Top candidates from the eligible list are referred for hiring interviews.  If the oral exam is administered alone, it will be 100% of the overall score.  Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. 
   
• Written & Oral Exam:  If both a written exam and an oral exam is administered, the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement.  Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list.
   
• Rate-out:  A rate-out is an examination that involves a paper rating of the candidate’s application using the following criteria: education, training, and experience. Candidates will not be scheduled for the rate-out process. 

 Note:  The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points.

Testing Accommodation:  Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date.   

Veteran’s Points:  Eligible veterans, unmarried widows and widowers of veterans of the United States Armed Forces who have been honorably discharged and who have served during wartime shall be given veteran’s points in initial appointment to County service.  Eligible veterans receive 5 points and eligible disabled veterans receive 10 points. Disabled veterans must submit a recent award letter stating a 10% service connected disability issued by the United States Veterans Administration.  Note:  A copy of your DD214 showing the discharge type must be received in the Human Resources by the date of the examination.

Acceptable wartime service dates:

• September 16, 1940 to December 31, 1946

• June 27, 1950 to January 31, 1955

• August 5, 1964 to May 7, 1975

• Persian Gulf War, August 2, 1990, through a date to be set by law or Presidential Proclamation.

Eligible Lists:   Candidates who pass the examination will be placed on an eligible list for that classification.  Eligible lists are effective for nine months, but may be extended by the Human Resources Director for a period which shall not exceed a total of three years from the date established.

Certification/Referral: Names from the eligible list will be referred to the hiring department by the following methods.

• Rule of the Rank: The top rank or ranks of eligibles will be referred for hiring interviews.  The minimum number of names to be referred will be equal to the number of positions plus nine, or 10% of the eligible list, whichever is higher.  When filling nine or more positions in a department at the same time, the top rank or ranks will be referred and the minimum number of names shall be two times the number of positions to be filled or 10% of the eligible list, whichever is higher. This applies only to open competitive recruitments.
• Rule of Five:  The top five names will be referred for hiring interviews.  This applies only to department or countywide promotional examination.

Physical Exam:  Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities.

Pre-Employment Drug Screening Exam:  Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment.  Final appointment cannot be made until the eligible has passed the drug screen.  The County pays for the initial drug screen.

Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grand parent, grand child or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when;

• They are related to the Appointing Authority or

• The employment would result in one of them supervising the work of the other.

Department Head may establish additional limitations on the hiring of relatives by departmental rule.

Proof of Eligibility:  If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S.

Apply Online:       

www.sjgov.org/department/hr

By mail or in person:  

San Joaquin County Human Resources

44 N. San Joaquin Street Suite 330

Stockton, CA 95202                                  

Office hours:               
Monday – Friday 8:00 am to 5:00 pm; excluding holidays.

Phone:  (209) 468-3370 

Job Line:

For current employment opportunities please call our 24-hour job line at (209) 468-3377. 

When a final filing date is indicated, applications must be filed with the Human Resources Division before 5:00 p.m. or postmarked by the final filing date. Resumes will not be accepted in lieu of an application. Applications sent through county inter-office mail, which are not received by the final filing date, will not be accepted. (The County assumes no responsibility for mailed applications which are not received by the Human Resources Division).  

San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees.

Equal Opportunity Employer:  San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation.  For more information go to www.sjgov.org/department/hr/eeo.