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Senior Information & Assistance Specialist

Part Time

Recruitment #0622-RS7090-TM


This examination is being given to fill one part time vacancy in the Human Services Agency and to establish a referral list to fill future part time vacancies. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline.


The Human Services Agency (HSA) provides State and federally-mandated public assistance and a variety of social service programs for the citizens of San Joaquin County. Programs include: California Work Opportunity and Responsibility to Kids (CalWORKs), Foster Care, CalFresh, General Assistance, Medi-Cal, Adoptions, Child Protective Services, Adult Protective Services, In-Home Supportive Services (IHSS), Refugee Assistance, and the Mary Graham Children’s Shelter.

Our mission is the lead in the creation and delivery of services that improve the quality of life for our community. We focus on providing benefits and services to families in need.

To learn more about Human Services Agency, please visit their website at 

NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail.



Understands and interprets complex rules and regulations applicable to various Department programs and services such as IHSS, MSSP, Linkages, Weatherization, ECIP and Adult Protective Services; becomes familiar with a variety of community based services for the elderly and disabled and the criteria for participation; communicates such information to staff, clients and to the public in a clear and compassionate manner.

Responds to inquiries, in person or over the phone, regarding available Department of Aging and other services; interviews and assesses individuals to help them determine service needs and referral options; makes written or phone referrals to programs and services as appropriate; may refer individuals to agencies and services outside of the Department.

Within the parameters of Department policy, coordinates service delivery to individuals and promotes program development; follows-up with individuals as needed; serves as a resource person to Department staff.

Coordinates the compilation, organization and distribution of Department informational materials; seeks advertisers and sponsors for such materials in order to defray costs of production; assures that information is current and accurate; may analyze statistical data and prepare reports.

Coordinates and participates in Department outreach activities such as Senior Awareness Day; gives public presentations and educates the community regarding the existence of Department resources and services; works with community-based committees, boards and coalitions to address senior service needs; provides varied assistance to service agencies.

Under the direction of management staff, may select, schedule, train, direct, evaluate and discipline staff.


License:  Possession of a valid California Driver’s License.



Experience:  Graduation from an accredited four year college or university with major coursework in social, behavioral or health sciences; public or business administration; or a related field.



Education:  Completion of 60 semester units at an accredited college or university with major coursework in psychology, sociology, counseling, business administration, public administration, education or a related field.  

Experience:  One year of responsible work directly performing/providing social services, public education/outreach, public assistance eligibility, vocational guidance, or similar services.


Substitution:  Additional-qualifying experience may substitute for the education on a year-for-year basis.

Note:  Supplemental application must be submitted with employment application.


General goals and purposes of public social service agencies; basic principles and methods of public administration; interviewing and social assessment techniques; basic concepts of human behavior, specifically as it relates to the elderly and disabled; principles and practices of public relations; basic mathematics, reporting and record-keeping techniques; basic language mechanics; general office procedures including computer operation; community resources and programs which can assist elderly and disabled people.


Understand and interpret complex social service program rules and regulations; elicit factual information from individuals in difficult circumstances of deprivation or emotional disturbance; assess overall needs and determine referral options; accurately gather, record and evaluate data; prepare a variety of informational materials, reports, forms, plans and agreements; work cooperatively with others; communicate effectively with persons from diverse social and cultural backgrounds.


Mobility-Frequent operation of keyboards; sitting for extended periods; frequently stand and walk; occasional driving may be required; Lifting-Frequently 5 pounds or less; Vision-Normal overall vision; frequent reading and close-up work; normal hand-eye coordination; Dexterity-Normal dexterity with frequent writing and repetitive motion; Hearing/Talking-Frequent hearing and talking on the telephone and in person; Emotional/Psychological-Occasional exposure to grief; frequent public contact and decision making; frequent concentration required; Special Conditions-May require occasional overtime, weekend or evening work.

Equal Opportunity Employer

San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation.  For more information go to Equal Employment Opportunity Division (

Accommodations for those covered by the Americans with Disabilities Act (ADA):

San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.


Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021.

Parking Supplemental Downtown Stockton:  The County contributes up to $17 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area.

Part-Time Employee Benefits: Part-time employees who meet the appropriate eligibility criteria may receive health insurance benefits and step increases.

Selection Procedures

Applicants for part-time and temporary recruitments who meet the minimum qualifications are either referred to the hiring department for further selection or they may be required to take a written examination.  If a written examination is given, the top candidates may be referred to the hiring department for further selection.

Testing Accommodation:  Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date. 

Physical Exam:  Some classifications require physical examinations.  Final appointment cannot be made until the eligible has passed the physical examination.  The County pays for physical examinations administered in its medical facilities.

Pre-employment Drug Screening Exam:  Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment.  Final appointment cannot be made until the eligible has passed the drug screen.  The County pays for the initial drug screen.


Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grandparent, grandchild or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when:

  • They are related to the Appointing Authority, or

  • The employment would result in one of them supervising the work of the other

Department Heads may establish additional limitations on the hiring of relatives by departmental rule.

Proof of Eligibility:  If you are offered a job, you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S.


Apply Online:

By mail or in person:  

San Joaquin County Human Resources

44 N. San Joaquin Street Suite 330

Stockton, CA 95202                                  


Office hours:               
Monday – Friday 8:00 am to 5:00 pm; excluding holidays.

Phone:  (209) 468-3370 


Job Line:

For current employment opportunities please call our 24-hour job line at (209) 468-3377. 

When a final filing date is indicated, applications must be filed with the Human Resources Division before 5:00 p.m. or postmarked by the final filing date. Resumes will not be accepted in lieu of an application. Applications sent through county inter-office mail, which are not received by the final filing date, will not be accepted. (The County assumes no responsibility for mailed applications which are not received by the Human Resources Division).  

San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees.

Equal Opportunity Employer:  San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation.  For more information go to

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San Joaquin County
Human Resources Division  Stockton, CA 95202
E-mail | Phone: (209) 468-3370 | 8am - 5pm M-F | Powered by JobAps