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Process Improvement Analyst

Business Analyst II - San Joaquin General Hospital

Recruitment #0419-RB6205-TM


This examination is being given to fill one (1) temporary vacancy in San Joaquin General Hospital's Information Technology Department. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline.


San Joaquin General Hospital’s (SJGH) Information Technology (IT) Process Improvement Analyst is a self-directed professional who wishes to make a difference. This individual will report to SJGH’s Deputy Director of Information Services. The Analyst’s core duties are to assist in carrying-out the vision and goals of SJGH under IT Governance. This position facilitates problem assessment, the compilation and analysis of data, the development of improvement teams, the design and collection of metrics and the facilitation of improvement efforts. Proficiency in planning, coordinating and communication and the ability to work effectively under pressure are some of the critical success factors for this position.

The ideal candidate will have proven experience in developing and implementing acute care IT system process improvements to meet organizational business and other defined goals. Additionally, this individual will possess direct hands-on experience in the utilization of performance/process improvement tools/approaches typically used under methodologies such as Lean initiatives or Six Sigma.

NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail.


1. Leads, conducts, and participates in the collection, identification, and analysis of business cycle information, including key performance indicators; designs complex data tools and system queries; ensures the correct selection, analysis and interpretation of data and the identification of business trends.

2. Conducts detailed analytic and data-based studies of departmental business functionality, including financial, program, and/or operational activities; using explanatory and predictive modeling methods, develops business scenarios, options, priorities and alternatives; prepares cost and revenue projections.

3. Prepares complex analytical reports outlining study findings as well as process improvement solutions and analyses; develops cost allocations and indirect cost rate proposals based on third-party payer and/or other requirements.

4. Designs and develops solution testing plans, strategies and quality management tools; reviews solution defects and makes strategy adjustments as needed.

5. Provides business process subject matter expertise for, and coordination of, information technology projects; defines business process needs and serves as a liaison to information technology staff regarding the development, modification, and/or maintenance of automated systems.

6. Helps monitor and maintain the quality and integrity of data stored in and/or processed through core business applications and databases; maintains data tables and references; downloads/uploads data sets; identifies opportunities for improving databases, data sets, and reports utilized by the department and recommends changes as appropriate.

7. Defines and conducts best practice studies by researching other departments and/or agencies; responds to a variety of information requests from both inside and outside the department.

8. Analyzes and interprets existing, new and proposed legislation for cost and program impacts; develops and prepares impact projections.

9. Prepares and presents a variety of financial, statistical, and narrative documents, including charts, tables, and other visual data tools; prepares and answers correspondence and questionnaires; makes graphic and oral presentations to individuals and groups.

10. Assists in the development of capital and operational budgets by analyzing budget variances, providing explanations as to why they occurred, and providing recommendations as needed.

11. Develops and recommends policy statements for management approval.

12. Confers with representatives of other agencies or departments; coordinates projects; serves as liaison between departments.

13. May supervise clerical or technical employees if assigned as an ancillary, but not preponderant, duty.


Note: Supplemental application must be submitted with employment application.

Education: Graduation from an accredited four-year college or university with a major in business analytics, computer science, mathematics, finance, business, or public administration, or a closely related field.  Possession of a Lean or Six-Sigma certification is highly desired and preferred.

Experience: Two years conducting professional, quantitative analysis of programmatic, and/or operational business data in an acute care hospital, a sub-acute care or a long-term care environment utilizing business analytics methodologies, as well as developing and presenting process improvement recommendations applied to clinical operations or clinical program development. Experience in a management or consulting capacity in a hospital environment is highly desired and preferred.  


Principles and practices of business analysis including planning and monitoring, elicitation, requirements management and communication, enterprise analysis, requirements analysis, and solution assessment and validation; theories, principles, and methods related to the business intelligence life cycle including the identification of key performance indicators, predictive modeling and data mining; quantitative data analytics techniques and procedures associated with research, collection, compilation, statistical evaluation, and modeling of data; laws and regulations pertaining to area of assignment; computer software tools used for the storage, management, manipulation, analysis and reporting of large quantities of data; typical spreadsheet and relational database programs and analysis tools; basic principles of information technology; principles and methods of communicating information through written and oral reports and presentations.


Identify key business performance data and indicators, based on departmental goals and objectives; build and conduct relational database queries using standard software tools; analyze business data in order to identify trends, resolve problems, and recommend potential areas of process improvement; participate in the development and maintenance of departmental data systems and structures; lead and/or coordinate projects; communicate effectively, both orally and in writing; maintain effective relationships with those contacted during the course of work.


Mobility - ability to frequently sit for long periods, move about an office, and reach above and below desk level. Dexterity - sufficient to frequently operate a keyboard, handle individual papers, and write and take notes. Lifting - ability to occasionally lift papers, files, and material weighing up to 25 pounds. Visual - ability to frequently read computer screens and do close-up work. Hearing/Talking - ability to hear normal speech, hear on the telephone, talk in person, and talk on the telephone. Emotional/Psychological Factors - ability to frequently make decisions and concentrate, and to occasionally make public contact and work overtime if needed.

Selection Procedures

Applicants for part-time and temporary recruitments who meet the minimum qualifications are either referred to the hiring department for further selection or they may be required to take a written examination.  If a written examination is given, the top candidates may be referred to the hiring department for further selection.

Testing Accommodation:  Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date. 

Physical Exam:  Some classifications require physical examinations.  Final appointment cannot be made until the eligible has passed the physical examination.  The County pays for physical examinations administered in its medical facilities.

Pre-employment Drug Screening Exam:  Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment.  Final appointment cannot be made until the eligible has passed the drug screen.  The County pays for the initial drug screen.

Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grandparent, grandchild or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when:

  • They are related to the Appointing Authority, or

  • The employment would result in one of them supervising the work of the other

Department Heads may establish additional limitations on the hiring of relatives by departmental rule.

Proof of Eligibility:  If you are offered a job, you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S.


Apply Online:

By mail or in person:  

San Joaquin County Human Resources

44 N. San Joaquin Street Suite 330

Stockton, Ca 95202                                  


Office hours:               
Monday – Friday 8:00 am to 5:00 pm; excluding holidays.

Phone:  (209) 468-3370 


Job Line:

For current employment opportunities please call our 24-hour job line at (209) 468-3377. 

When a final filing date is indicated, applications must be filed with the Human Resources Division before 5:00 p.m. or postmarked by the final filing date. Resumes will not be accepted in lieu of an application. Applications sent through county inter-office mail, which are not received by the final filing date, will not be accepted. (The County assumes no responsibility for mailed applications which are not received by the Human Resources Division).  

San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees.

Equal Opportunity Employer:  San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation.  For more information go to

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San Joaquin County
Human Resources Division  Stockton, CA 95202
E-mail | Phone: (209) 468-3370 | 8am - 5pm M-F | Powered by JobAps