Skip to main content
Menu

Veterans Service Representative I

Part-Time Positions

Recruitment #0319-RB0801-TM

Introduction

This examination is being given to fill two part-time / temporary vacancies in the Veterans Services Office and to establish a referral list to fill future vacancies.

Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline.

NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail.

TYPICAL DUTIES

  • Assists with the preparation of claims packages; completes claims forms and documents for submission to the Veterans Administration for a wide range of veteran and survivor benefits; advises claimants of required supporting documentation; insures documentation is included in claim package when possible.
  • Assists clients in securing evidence to complete claim package, including legal documents, medical records, service records and other documentation which supports entitlement to benefits.
  • Provides information regarding benefits available to veterans and/or their dependents, including conditions of entitlement; advises clients about and explains vocational, educational, financial, and medical rights and benefits; provides information regarding community resources.
  • Assists with verifying entitlement to benefits for non-veteran administration programs; invites claim action as appropriate; coordinates with other County agencies.
  • Assists with outreach; may address groups regarding functions and responsibilities of the office; may make visits to homes, hospitals or other sites as required.
  • May maintain liaison with veterans’ organizations and community organizations.
  • Prepares and maintains reports and correspondence.
  • MINIMUM QUALIFICATIONS

    Education: Completion of 60 semester (or 90 quarter) units from an accredited college or university with course work in military science, business or public administration, psychology, health science, social science or a related field.

    Experience: Either 1) one year of clerical or administrative support experience in a county veterans’ service office, a veterans’ service contact office, or a Veterans’ Administration regional office; OR 2) one year of technical administrative experience in a government, military, health care or social service agency that included interviewing clients to determine their eligibility for services or program benefits, as well as researching and explaining policies, laws, and/or regulations.

    Substitution: Additional qualifying experience may be substituted for the required education on a year-for-year basis where one year of experience is considered equivalent to 30 semester (or 45 quarter) college units.

    Special Requirements: Must complete a course of instruction in Veterans Benefits as prescribed by Title 38, Code of Federal Regulations 14.629 AND become accredited by the California Department of Veterans Affairs as a Service Organization Representative within one year of appointment.

    License: Possession of a valid California driver’s license.

    Note:  Supplemental application must be submitted with employment application.

    KNOWLEDGE

    Basic veterans’ benefit programs and obligations; basic interviewing and public relations techniques; methods of data collection and evaluation; basic principles of human behavior; basic methods and techniques of maintaining records and filing systems; modern office automation technology and standard computer software programs.

    ABILITY

    Read, understand, and apply laws and regulations pertaining to veterans’ rights, benefits and obligations; elicit information from veterans and their family members; collect, interpret, analyze, and assemble data from various sources into a claim; communicate effectively, both orally and in writing; establish and maintain effective working relationships with others; operate computers and related software and apply computer applications to departmental functions; prepare and give public presentations; prepare reports and correspondence; maintain records.

    PHYSICAL/MENTAL REQUIREMENTS

    Mobility-Operation of a data entry device; repetitive motion; sitting, standing, walking for extended periods of time; driving; occasional pushing, pulling, bending, squatting; Lifting-Frequently 5 pounds or less; occasionally 5 to 30 pounds; Visual-Constant good overall vision and reading/close-up work; read computer screens; frequent color perception and use of eye/hand coordination; occasional use of depth perception and peripheral vision; Dexterity-Reaching; grasping; repetitive motion; writing; Hearing/Talking-Frequent hearing of normal speech, hearing/talking on the telephone, talking in person; Emotional/Psychological-Frequent decision making, concentration, and public contact; public speaking; deal with emergency situations; Special Requirements-Some assignments may require working weekends/nights; working alone; Environmental-Occasional exposure to varied weather conditions.

    Selection Procedures

    Applicants for part-time and temporary recruitments who meet the minimum qualifications are either referred to the hiring department for further selection or they may be required to take a written examination.  If a written examination is given, the top candidates may be referred to the hiring department for further selection.

    Testing Accommodation:  Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date. 

    Physical Exam:  Some classifications require physical examinations.  Final appointment cannot be made until the eligible has passed the physical examination.  The County pays for physical examinations administered in its medical facilities.

    Pre-employment Drug Screening Exam:  Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment.  Final appointment cannot be made until the eligible has passed the drug screen.  The County pays for the initial drug screen.

     

    Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grandparent, grandchild or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when:

    • They are related to the Appointing Authority, or

    • The employment would result in one of them supervising the work of the other

    Department Heads may establish additional limitations on the hiring of relatives by departmental rule.

    Proof of Eligibility:  If you are offered a job, you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S.

    HOW TO APPLY

    Apply Online:       

    www.sjgov.org/department/hr

    By mail or in person:  

    San Joaquin County Human Resources

    44 N. San Joaquin Street Suite 330

    Stockton, CA 95202                                  

     

    Office hours:               
    Monday – Friday 8:00 am to 5:00 pm; excluding holidays.

    Phone:  (209) 468-3370 

     

    Job Line:

    For current employment opportunities please call our 24-hour job line at (209) 468-3377. 

    When a final filing date is indicated, applications must be filed with the Human Resources Division before 5:00 p.m. or postmarked by the final filing date. Resumes will not be accepted in lieu of an application. Applications sent through county inter-office mail, which are not received by the final filing date, will not be accepted. (The County assumes no responsibility for mailed applications which are not received by the Human Resources Division).  

    San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees.

    Equal Opportunity Employer:  San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation.  For more information go to
    www.sjgov.org/department/hr/eeo.



    Click on a link below to apply for this position:

    Fill out the Supplemental Questionnaire and Application NOW using the Internet.
    View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
    View and print the official application form as an Acrobat pdf file. scannable paper application A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in.
    Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email, or apply for a job in person at the San Joaquin County Human Resources Division.

    Powered by JobAps



    San Joaquin County
    Human Resources Division  Stockton, CA 95202
    E-mail | Phone: (209) 468-3370 | 8am - 5pm M-F | Powered by JobAps