2914 Social Work Supervisor - HSA

Recruitment #TPV-2914-110446

Introduction


Language Special Condition:

This position requires bilingual fluency in Chinese (Cantonese). Only those eligible candidates who pass the bilingual proficiency test in both written and oral Chinese (Cantonese) will be considered for this bilingual position. Applicants must indicate on the application form the language(s) in which they claim proficiency.


Appointment Type:

This is a Provisional (TPV) appointment and is limited to three (3) years. Temporary provisional appointment from Civil Service rules pursuant to the San Francisco Charter Section 10.105: “Provisional appointments for classified positions for which no eligible list exists shall not exceed three years.” Per CSR Rule 114, Article VIII, Sec. 114.5: Provisional appointees serve at the discretion of the appointing officer.”


Who We Are

San Francisco's Human Services Agency (HSA) is a centralized resource which delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing City departments - the Department of Human Services (DHS) and the Department of Disability and Aging Services (DAS). The office of Early Childhood Education (OECE) joined the Agency in 2014.  

What we do 

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly, and dependent adults. We help people secure employment through training, job search, and child care assistance.   

Position Description

Under general supervision, the IHSS Social Work Supervisor oversees and participates in the work of the IHSS unit responsible for a variety of social services and social work activities for adults and adults with disabilities.  


Essential duties include:


1. Plans, prioritizes, assigns, supervises, and reviews the work of a the IHSS unit involved in providing casework, client management, continuing client investigation, and processing services for programs in Adult Services.

2. Participates in the selection of unit staff; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline procedures.

3. Recommends and assists in the implementation of goals and objectives; establishes schedules and methods for providing effective caseload management of clients; and implements policies and procedures.

4. Evaluates operations and activities of assigned responsibilities; recommends improvements and modifications; and prepares various reports on operations and activities.

5. Answers questions and provides information to the public; investigates complaints and recommends corrective action as necessary to resolve complaints.

6. Reviews and evaluates staff work to ensure program compliance with applicable policies and procedures; reviews completed cases and assignments; and recommends corrective action when required.

7. Reviews and interprets administrative letters, memos, and manual revisions with staff; and investigates and responds to reports of program misuse.

8. Advises staff on emergency calls of appropriate case action; advises staff of appropriate methods for handling difficult cases; and suggests methods and strategies to resolve problems.

9. Composes and prepares correspondence to applicants, references, and State agencies; and gathers statistical data and prepares reports as required.

10. Attends and participates in community and professional groups and committees. 


Minimum Qualifications

1. Education: Possession of a baccalaureate degree from an accredited college or university;

AND 

2. Experience: Three (3) years (6,000 hours) of verifiable social casework or employment services experience with a public or private agency/organization.

Substitution

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester or forty-five (45) quarter units equal one (1) year.

OR

Possession of a Master’s degree in Social Work or Counseling may substitute for one year of experience.

Special Conditions

The above minimum qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this classification. 

  • 24 months experience working with Older Adult and Adults with Disabilities
  • 24 months experience in Case Management Information and Payrolling System II (CMIPII)

Language Special Condition:

This position requires bilingual fluency in Chinese (Cantonese). Only those eligible candidates who pass the bilingual proficiency test in both written and oral Chinese (Cantonese) will be considered for this bilingual position. Applicants must indicate on the application form the language in which they claim proficiency.


Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (TPV-2914-110446)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Dorys Lorio, by telephone at 415-557-5733, or by email at Dorys.Lorio@sfgov.org.

 

Selection Plan

Minimum Qualifications Supplemental Questionnaire (Weight: Qualifying)

Screening of Applications

Selection Procedures

Selection Procedures 

 

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience, and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.


Screening of Applications

The department may implement screening mechanisms in order to determine applicants’ qualifications for this position. Applicants meeting the minimum qualifications are not guaranteed advancement through all steps in the selection process. Only applicants most closely meeting the needs of the department will be invited to continue in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests: 

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Clerical Errors:

May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

 

Note on Personal Protective Equipment (PPE):

Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.  


The Human Services Agency of the City and County of San Francisco shares a commitment to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.  


Issued: March 30, 2021 
Carol Isen 
Human Resources Director
Department of Human Resources
Recruitment ID Number: TPV-2914-110446 
HSA / DL / 415-557-5733

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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