2585 Health Worker 1

Recruitment #TPV-2585-106371


Appointment Type: Temporary Provisional (TPV). Temporary Provisional appointments may not exceed three (3) years. A provisional appointee must participate and be successful in a Civil Service Examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment.

The San Francisco Department of Public Health (DPH),Newcomers CONNECT Project, is accepting applications for one (1) part-time temporary provisional position in class 2585 Health Worker 1.

The Newcomers CONNECT (Community Outreach Navigation for Newcomer Education Change and Transformation) Project of the Community Health Equity & Promotion Branch is part of the Newcomers Health Program, a clinic and community-based health program with the mission to promote the health and well-being of refugees, asylees and other immigrants throughout San Francisco.

Position Description:

Under general direction, the Health Worker 1 will function as an Outreach Worker/Community Liaison for Community Health Equity & Promotion Branch programs and will provide outreach, resources and linkages to health and social services for vulnerable populations experiencing health disparities and exploitation, including but not limited to foreign-born populations such as workers at massage establishments, restaurants and other locations.

  • Conduct linguistically and culturally competent outreach to vulnerable populations citywide and in a variety of settings including massage or restaurant establishments throughout the city, in partnership with the project coordinator or others;
  • Help address barriers to care, including issues related to human trafficking, labor rights, immigration status, health care, insurance, job training and employment, and housing searching;
  • Use effective outreach approaches to help engage, support and address needs of vulnerable populations on a variety of issues including COVID-19;
  • Provide information and linkage to health, social, legal, and other services;
  • Provide community with linkages to resources and services for various health concerns including COVID-19;
  • Record and track project activities in internal project systems;
  • Assist target population to make health and/or social service appointments;
  • Assist with logistics;
  • Assists in processing patients  individuals to clinic and/or other services as needed;
  • Provide bilingual services for non-English speaking target populations as needed;
  • Assist in developing and translating educational materials for the project;
  • Assist in identifying and compiling information and resources;
  • Assist in collecting and compiling data related to project activities;
  • Serve as liaison between the professional staff and the target population;
  • Assists with the reporting of human trafficking and labor fraud with a harm reduction lens;
  • Assist with program and survey distribution and collection;
  • Participate in partner agency and community outreach and educational efforts; and
  • Abide by program procedures and protocols.  

The Health Worker 1 performs other related duties as assigned/required.

Working conditions: Some positions may require employees to work directly with individuals within locked jails or psychiatric facilities, the homeless population, and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions and/or heavy lifting.

Minimum Qualifications


  1. Six (6) months of verifiable experience , performing a combination of at least two (2) of the following duties: Serving as a liaison between targeted communities and healthcare agencies; providing culturally appropriate health education/information and outreach to targeted populations; providing referral and follow up services or otherwise coordinating care; providing informal counseling, social support and advocacy to targeted populations; escorting and transporting clients; providing courier/dispatcher functions; performing pre-clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure; AND


    2. Six (6) months of recent and verifiable experience in the health or social services fields working in a direct service oadministrative capacity with a feeling of being at ease to serve and/or to work effectively with a diverse population of patients, clients or communities, including but not limited to patients with histories of drug addiction, homelessness, incarceration, psychological trauma and/or other sensitive health issues, such as lesbian, gay, bi-sexual and transgender populations; AND

   3. Bilingual proficiency in English and Cantonese 

SubstitutionPossession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience for Minimum Qualification #1.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification. 

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Knowledgeable about human trafficking conditions in the Bay Area including the economic and social factors affecting immigrant employees in establishments known for, or at high-risk for human trafficking and other exploitation
  • Mandarin language skills
  • Experience with motivational interviewing techniques
  • Awareness and practice of trauma informed care and cultural humility key elements • Work effectively both independently and as part of a team
  • Strong organizational skills
  • Comfortable working in various community settings, including massage parlors and restaurants 
  • Experience working with people with various immigration statuses, living in vulnerable situations, such as sex-workers, substance users, or persons with mental health diagnoses
  • Experience working with culturally, linguistically and economically diverse populations. • Effective communication skills with individuals, colleagues and others with a trauma-informed lens • Excellent written and verbal communication and interpersonal skills
  • Ability to model professional behavior at all times
  • Openness to receiving feedback and eliciting feedback
  • Ability to practice and maintain professional behavior in a variety of situations
  • Proficient computer skills, including experience with MS Office applications

Verification of Experience: http://sfdhr.org/getting-job#verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.  

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be reviewed. Please be sure to update all sections of your application prior to submission.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Juliette Soto, by telephone at (415)554-2915, or by email at Juliette.Soto@sfdph.org


Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

The selection procedure will include evaluation of applications and the supplemental questionnaire in relation to minimum requirements.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. 

Language Proficiency Exam:
Candidates deemed qualified who meet the special language condition must pass a departmentally approved language proficiency exam prior to appointment.  Only those eligible candidates who pass the bilingual proficiency test will be considered for the bilingual position.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.  

Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment. (Add licensing agency link to website if applicable.)  

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.  

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.  

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.   

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Issued: July 31, 2020
Reopened: August 31, 2020
Micki  Callahan

Human Resources Director
Department of Human Resources
Recruitment ID Number: 106371
DPH/JS/DPH POS. NO. 01131979









All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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