1241 Human Resources Analyst

Recruitment #TPV-1241-105609


The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.


Provisional incumbents will be required to succeed in the civil service examination for this classification in order to be considered for permanent appointment. 

Filing of applications will close on June 18, 2020 at 5:00pm



LOCATION:  1 South Van Ness Ave, 6th Floor, San Francisco, CA

SECTIONS/UNITS:  The San Francisco Municipal Transportation Agency (SFMTA) fills positions in the following units: Employee and Labor Relations, Return-to-Work, License and Medical, and Division Services.

This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.



Under direction, the Human Resources Analyst in the San Francisco Municipal Transportation Agency (SFMTA) Human Resources Division performs professional level personnel work in one or more of the following areas of activity: recruitment and selection, classification, salary administration, employee relations, and other departmental personnel programs.

•  Operates as a representative to various SFMTA Divisions; provides advice and consults with superintendents, managers, employees, labor organizations on employee and labor relations matters.

•  Provides interpretation on various applicable memoranda of understanding, civil service commission rules, charter, laws and regulations, and other personnel rules and policies.

•  Investigates allegations/complaints of unfair employment practices; and represents employing department on personnel matters before boards and commissions and in meetings with other departments.

•  Provides administrative support at grievance hearings; prepares reports and analyzes data on discipline and grievance; and maintains grievance and arbitration files.

•  Provides assistance at negotiations and maintains redline and final versions of SFMTA memoranda of understanding; represents SFMTA at Citywide negotiations and conducts compensation surveys to support the development of City's proposals; compiles classification, salary, and benefit data and prepares comparability analyses and various reports in support of negotiation and arbitration.

•  Prepares and maintains SFMTA board documents.

•  Assists in training, review, analysis and follow-up of disciplinary actions and grievances.

•  Conducts classification and salary surveys to determine prevailing classification and pay practices; collects, compiles and analyzes classification and wage data; conducts Charter mandated salary surveys; implements pay provisions of arbitration awards, mediated and grievance settlements, and in accordance with the collective bargaining agreements.

•  Responds to appeals or protests of personnel decisions and/or procedures; and prepares and submits reports to the Civil Service Commission and may present the case before the appellate body, hearing officers or arbitrators.

•  Assists in the development and maintenance of a departmental personnel program including discipline and termination.

•  Prepares written materials including letters, reports, memoranda, and forms with the aid of a computer.

•  Performs other related duties as assigned.

Desirable Qualifications

•  Excellent written and verbal communication skills.

•  Ability to interpret and consistently apply complex laws, rules, regulations and collective bargaining agreements/memorandum of understanding; analyze complex technical problems, evaluating alternatives and making sound independent judgments within established guidelines.


Under general supervision, the Human Resources Analyst performs analysis and exercise

sound problem-solving and decision-making abilities in the administration of SFMTA’s

Absence Management Program. Exercise independent judgment in interpreting, explaining

and enforcing existing absence management policies and procedures. This includes providing

information, counsel and guidance on federal, state and local laws to department managers,

supervisors/superintendents and employees. The incumbent will serve as an important

resource to the SFMTA by providing advice/counsel and strategic recommendations

concerning Leave of Absence (LOA) related matters, and perform other related duties as


•  Serves as the SFMTA’s resource on LOAs, including federal, state and local leave legislation (such as the Family and Medical Leave Act (FMLA), the California Family Rights Act (CFRA), Pregnancy Disability Leave (PDL), military leaves, Civil Service Rule (CSR) 120, etc.); provides strategic advice regarding policies, procedures, interpretation, application, enforcement and compliance.

•  Provides information, counsel and guidance to department managers, supervisors/superintendents and employees regarding a wide variety of absence management issues and federal, state and local legislation, including, but not limited to, FMLA, CFRA, Family Care Leave (FCL), PDL, Military Leave, Civil Service Rules, Collective Bargaining Agreements (CBA)/Memoranda of Understanding (MOU) and Equal Employment Opportunity (EEO)/Americans with Disabilities Act (ADA).

•  Coordinates review, approval, and monitoring of long term Leaves. This includes reviewing requests, keeping Leave database and related logs up to date, sending out communications (via emails and letters) to supervisors, and employees, running reports, and meeting with employees.

•  Guides and assists employees with Request for Leaves, or Returning to Work.

•  Serves as the SFMTA absence management resource on technical LOA related matters to multiple committees tasked with dealing with various absence management issues. Will provide observations and technical analysis, as well as recommendations as to how the SFMTA can strategically deal with LOA issues and improve policies and procedures, making them more efficient and effective with limited resources.

•  Serves as the SFMTAs point of contact with regard to absence management to the US Department of Labor (DOL), SF City Attorney’s Office, Department of Human Resources (DHR), as well as other transit agencies.

•  Trains SFMTA managers/supervisors on LOA related policies and procedures.

•  Makes regular contacts with employees, employee representatives, supervisors/managers, and other departments (including the Employee and Labor Relations (ELR), ADA/EEO, License and Medical, Substance Abuse Program) and provides LOA related information and/or advice/counsel.

•  Reviews and analyzes problems, provides guidance and strategic recommendations, as well as their potential outcomes, with regard to absence management practices, policies and compliance with federal, state and local laws, and issues such as absenteeism. Makes recommendations to superiors with regard to policies and procedures.

•  Coordinates and reviews the work of subordinate staff.

•  Performs other related duties as assigned.

Desirable Qualifications

•  Experience using Excel spreadsheets and Access databases.

•  Experience using PeopleSoft.

•  Knowledge of federal, state and local Leave of Absence legislation/policy, in particular FMLA and CFRA.

•  Extensive knowledge of modern Leave of Absence related principles and practices, especially as they relate to the efficient administration of the LOA process, from application submission through return to work.

•  Knowledge of the Civil Service Rules and relevant Collective Bargaining Agreements and Memoranda of Understanding.

•  The ability to provide analysis, and exercise sound problem-solving and decision-makings skills, as well as provide strategic recommendations.

•  The ability to deal courteously and effectively with department heads, managers/superintendents, employee representatives and employees.

•  The ability to coordinate and review the work of subordinates in the performance of LOA related work.


The License and Medical Unit of the San Francisco Municipal Transportation Agency (SFMTA) is responsible for Agency-wide compliance with local, state, and federal regulations for all safety-sensitive personnel including Transit Operators for safe operational service.  The License and Medical Human Resources Analyst administers and maintains the License and Medical program in compliance with state and federal regulatory requirements for commercial driver licenses and medical cards.  This position ensures compliance with the Department of Transportation (DOT) regulations by providing consistency in the administration of the License and Medical program.  In addition, this position participates in team projects and cross training to improve and encourage the work environment and workforce support for the unit.

  Verifies regulatory compliance. Administrates processing and maintaining employee information to the standards set by the California Highway Patrol (CHP) in the files and the Department of Motor Vehicle (DMV) database.

  Represents the License and Medical Unit to various SFMTA Divisions; serves as a resource to employees and advises division staff including managers and supervisors regarding license and medical matters; handles issues and matters that are complex and confidential in nature appropriately and sensitively.

  Responds to license and medical matters and/or procedures through review, analysis and follow-up including monthly queries of required documents and scheduling medical examinations; notifies division stakeholders of pending actions.

  Prepares written materials including letters, reports, notices, memoranda, and forms including weekly, monthly and quarterly reports to the Wellness Manager.

 Performs other related duties as assigned.

Desirable Qualifications

  Ability to communicate clearly and concisely both orally and in writing.

  Ability to work independently and as a member of a team.


  Knowledge of the DOT regulatory requirement for Class A/B and C licenses.

  Ability to meet timelines, deadlines, and prioritize multiple assignments.

  Proficient in Microsoft applications such as Word, Excel, Access and Outlook.

  Knowledge of federal, state and local regulations pertaining to transportation.

•  Ability to analyze and utilize data to create spreadsheets, charts and reports.

  Possession of a valid Class C Driver License.


Under direction, the Human Resources Analyst in the San Francisco Municipal Transportation Agency (SFMTA) Human Resources, Division Services Unit performs professional level personnel work including but not limited to: conducting exempt recruitments; performing selection and on-boarding activities; providing consultation and support for departmental managers and supervisors on human resources related issues; and interacting with employees, job seekers, and representatives at other City departments.

·  Conducts exempt recruitments including preparing job announcements, reviewing employment applications, consulting and providing advice and guidance to division managers and supervisors on developing selection devices, reviewing and confirming selection and conducting education and/or employment verification.

·  Coordinates new employee on-boarding activities and other processing of personnel transactions; directs and reviews the preparation and processing of position requests; tracks the certification and selection process; directs and participates in the processing of appointments.

·  Provides extensive guidance, consultation, information, and subject matter expertise in compliance and applicable rules in all phases of the hiring and selection process. Ensures that all hiring is in compliance with department, City, and Civil Service rules and policies.

·  Reviews, analyzes and responds to request for salary placement and special pay premiums in accordance with provisions of multiple memoranda of understanding; collects, reviews, compiles, and analyzes data and information provided, and prepares reports when requested.

·  Collects and analyzes data to determine important/essential duties and position allocation criteria; and interviews employees and supervisors to elicit and/or clarify job information and organizational relationships.

·  Interprets and applies relevant contract provisions, including compensation, seniority and/or probationary status provisions, to advise departmental representatives, employees and job seekers of appropriate status.

·  Provides information to departmental representatives, labor organizations, managers, employees, applicants, other agencies and the general public; interprets and explains personnel rules and policies; investigates allegations/complaints of unfair employment practices; and represents employing department on personnel matters before boards and commissions and in meetings with other City departments.

·  Prepares written materials including letters, reports, memoranda, and forms.

·  Provides training to departmental managers, supervisors, division liaisons and employees on hiring processes, Civil Services rules and other HR policies and procedures.

·  Assists in gathering information, materials and documents pertaining to hiring processes; responds to appeals or protests of personnel decisions and/or procedures; and prepares and submits reports to the Civil Service Commission and may present the case before the appellate body, hearing officers or arbitrators.

·  Assists in the development and maintenance of a departmental personnel program including hiring, training, performance evaluation, and compensation; prepares reports and analyzes data on position vacancies, workforce composition, and staffing needs; and provides consultation and information to managers regarding personnel issues.

·  Administers and maintains the classification plan; designs and implements recruitment and selection plans; prepares class specifications in compliance with relevant laws and guidelines and insures consistency within class series and job families; and reviews position requests to ensure compliance with the classification plan.

·  May lead projects and/or supervise a small group of clerical/technical personnel.

·  Performs other related duties as assigned.

Desirable Qualifications

•  Possession of a baccalaureate degree with major course work in Business Administration, Public Administration, Psychology or a field closely related to HR functions.

•  At least two (2) years of experience in Human Resources Operations.

•  At least one (1) year of experience in recruitment and hiring coordination.

•  Experience working in a large, high volume, fast-paced, and constantly changing work environment.

•  Extensive working experience using JobAps and PeopleSoft software.

•  Ability to analyze and make logical and independent decisions and/or provide recommendations for decision.

•  Excellent judgment in handling confidential personnel issues appropriately and sensitively.

•  Attention to detail. 

•  Ability to positively face difficult situations, challenges and handle stress.

•  Ability to meet constantly changing deadlines; juggle multiple priorities simultaneously.

•  Working knowledge of the CCSF Civil Service Rules related to appointments, separations, certifications and referrals.

The stated Desirable Qualifications for each unit listed above may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.



1. Possession of a baccalaureate degree from an accredited college or university; AND


2. One (1) year of professional human resources experience in one or more of the following areas of activity: recruitment and selection, classification and compensation, employee and/or labor relations, benefits administration and human resources operations.



Education Substitution - Verifiable professional human resources work experience in one or more of the following areas may substitute for up to two years of the required education on a year-for-year basis: recruitment and selection, classification and compensation, employee and/or labor relations, benefits administration and human resources operations. (One year of experience will be considered equivalent to 30 semester or 45 quarter units of college coursework.)


Experience Substitution - Completion of a 12 month human resources trainee program equivalent to the City and County of San Francisco’s 1249 Human Resources Training Program may substitute for the one (1) year of required professional experience.



Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment.  Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes.  Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not  be used for scoring or considered to determine whether you meet the minimum qualifications.


City and County of San Francisco employment applications for this position will be accepted through an on-line process only. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.


•           Click and select 1241 Human Resources Analyst (TPV-1241-105609)

•           Click on “Apply” and read and acknowledge the information

•           Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”

•           Follow instructions given on the screen.


Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.


Applicants may be contacted by e-mail.  It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).


Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA - Merit Section.  If you are having difficulty submitting your application online, please contact us at 415.701.5003 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Angela.Szu@sfmta.com



Applicants may be required to submit verification of qualifying experience, education, and driver license at any point in the application, examination and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the examination announcement. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.



The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluation qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.


Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.


Reasonable Accommodation Request:

Information on requesting reasonable accommodation for persons with disabilities can be found at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities  Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the SFMTA by phone at 415.701.5003, or 415.701.5043 (TTY); or in writing to: SFMTA Human Resources, Merit Section, 1 South Van Ness, 6th Floor, San Francisco, CA 94103.  For further information, contact 415.701.5003.


General Information concerning San Francisco Municipal Transportation Agency Employment Policies and Procedures: 

Employment Information for the San Francisco Municipal Transportation Agency can be obtained at http://sfdhr.org/information-about-hiring-process, or hard copy at 1 South Van Ness Avenue, 6th Floor. 


Terms of Announcement: 

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.


Copies of Application Documents:

Applicants are encouraged to keep copies of all documents submitted.  Submitted documents become a permanent part of the exam records and will not be returned.  The hiring department may require applicants to submit the same documents and/or additional documents at a later date.


Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Employee Wellness Program:

The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources. Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness. For more details on the Wellness Program, please visit Employee Wellness Program Description page: https://www.sfmta.com/reports/employee-wellness-program.


Women, Minorities, and Persons with Disabilities are encouraged to apply

An Equal Opportunity Employer


Issued: May 18, 2020

Jeffrey Tumlin

Director of Transportation

San Francisco Municipal Transportation Agency

Recruitment ID Number: 105609

MTA/AQS: 415.701.5003




Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Powered by JobAps