9924 Public Service Aide-Performance Improvement Asst. Trainee

Recruitment #TEX-9924-087022

Introduction

9924 Public Service Aide
(Performance Improvement Project Assistant Trainee)

DEPARTMENT OF PUBLIC HEALTH

**This recruitment may close at any time but no sooner than May 17, 2019. 

Interested applicants are encouraged to apply immediately.**

 

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer, and the duration of the position shall not exceed 24 months.

SHIFT: Monday-Thursday, 8:00 am – 5:00 pm

LOCATION: 30 Van Ness, San Francisco, CA

GENERAL JOB DESCRIPTION: The Department of Public Health Primary Care’s Care Experience Unit is accepting applications for one (1) part-time position in class 9924 Public Service Aide as a Performance Improvement Project Assistant Trainee.

The Performance Improvement Project Assistant trainee will have hands-on experience in a variety of healthcare settings so that they can directly observe and understand the changing technological and service needs of health systems. Trainee will develop skills for professionals engaging in the practice of public health through exposure and training in the following activities:

·         Conduct patient outreach (e.g. participate in health center community fairs, make calls to patients who missed appointments).

·         Perform data management tasks and use basic formulas to create tables and graphs.

·         Plan, monitor and disseminate project communications (e.g. emails, oral presentations) in a timely manner.

·         Support activities to document patient "care experience" stories to improve health system.

·         Assist with Service Excellence initiatives (e.g. patient surveys, mystery shopper activities).

·         Assist team members with activities related to community engagement and staff satisfaction.

Trainees will attend knowledge-based seminars conducted by agency staff in the following areas:

·         Health disparities and community health: understand effects of geography, gender, race and ethnicity on health outcomes - presented by the Primary Care Director of Quality Improvement.

·         Patient Experience Surveys: learn about the different modes of surveys in health care such as Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), Home Health, Pediatrics. Understand benefits and drawbacks to each. Use case studies to determine how best to use and share survey outcomes.

·         Quality Improvement 101: presented by the Medical Director for Quality Improvement. Hands-on experience with improvement tools (e.g. priority matrix, cause and effect diagrams, Lean Management Systems) to make recommendations to improve primary care services.

Trainees will use this information to return to the clinics to run reports that will be analyzed to determine how to improve the health care services with the Department of Public Health Ambulatory Care Services.

The Public Service Aide, Performance Improvement Project Assistant Trainee, also performs other related duties.

NOTE: The qualified applicant pool may be used to fill other positions located at different locations in the next six months. 

Minimum Qualifications

1.      Current enrollment as a Freshman or Sophomore in a health care or health care related program at an accredited college or university; AND

2.      Three (3) months* (equivalent to 500 hours) of verifiable experience working or volunteering in a health setting.

*Note:  One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications listed below may be used to identify job finalists.

·         Project planning and coordination ability.

·         Excellent interpersonal ability.

·         Working knowledge of Microsoft Office Suite, including Excel, Visio, Word, PowerPoint, and Outlook.

Verification of Experience: http://sfdhr.org/getting-job#verification  
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

·         Select the desired job announcement

·         Select “Apply” and read and acknowledge the information

·         Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·         Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding the recruitment or application process, please contact the exam analyst, Emma Perez, by telephone at (415) 554-2918, or by email at Emma.Perez@sfdph.org.  

For questions regarding the vacancy, please contact Robin George, by telephone at (415) 581-2477, by email at Robin.George@sfdph.org.   

Selection Procedures

Supplemental Questionnaire (Weight: Qualifying):
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. The Supplemental Questionnaire is a self-report checklist that is designed to evaluate if candidates meet the minimum qualifications for this position.

Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

·         Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

·         Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.
Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://sfdhr.org/getting-job#copies

Right to Work: http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA Accommodation: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

 

Issued: May 3, 2019
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment No.: TEX-9924-087022
DPH / EP / (415) 554-2918
DHR Pos. No.: 01130873

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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