9920 & 9922 - Environmental Outreach Aide & Associate

Recruitment #TEX-9920-904332


9920 Environmental Outreach Aide (3 vacancies)
9922 Environmental Outreach Associate (2 vacancies)
San Francisco Department of Environment
Environment Now Program

This is a combined recruitment, hiring for the following: 1) 9920 Environmental Outreach Aide (3 vacancies), and
2) 9922 Environmental Outreach Associate (2 vacancies)

Do you enjoy talking with people? Are you passionate about making a positive difference in your community? If so, we invite you to join the Environment Now team by applying for the Environmental Outreach positions. You’ll use your communications skills to engage the public in building a better future for San Franciscans. The San Francisco Department of Environment is recognized worldwide for its environmental policies, is a great place to work, and offers an attractive benefits package, including healthcare and paid time off. This posting will be used to fill multiple vacancies for the 9920 Environmental Outreach Aide and 9922 Environmental Outreach Associate positions, including positions that may require bilingual skills in Chinese, Vietnamese, (Cantonese, Mandarin, or both) and Spanish.

Who We Are
The San Francisco Department of the Environment (SF Environment) provides solutions that advance climate protection and enhance quality of life for all San Franciscans. SF Environment is recognized worldwide for its environmental policies and programs, which center on achieving zero waste, reducing environmental toxins, advancing environmental justice, promoting sustainable transportation modes, expanding clean energy infrastructure, greening our built environment, and protecting our urban forest. We’re a passionate, mission-driven team and a great place to work.

San Francisco Department of the Environment Racial Equity Statement
For over 20 years, SF Environment has worked with San Francisco’s Black, indigenous, and people of color (BIPOC) communities to mitigate environmental burdens, increase accessibility of environmental programs and benefits, engage community members, and improve health outcomes. BIPOC communities are disproportionately exposed to environmental stressors that include air and soil pollution, illegal dumping of toxics and other materials, industrial land uses and transportation impacts. They are more likely to live in housing conditions with limited access to green space and where poor indoor air quality from pests, mold, and the use of toxic products contributes to the prevalence of asthma and other health disparities. They are more likely to be employed in areas with high levels of exposure to toxics. Now, they are the first communities feeling the impacts of climate change, with the fewest resources to respond. SF Environment has a longstanding commitment to the principles of environmental justice, whereby communities most impacted by environmental stressors and climate change are prioritized and the long-time work of community leaders is recognized and supported. We are committed to uplifting the contributions of local environmental leaders of diverse racial backgrounds and ensuring that racial equity is the cornerstone of all of our programs, policies, and services.

Who you are
As a 9920 Environmental Outreach Aide or 9922 Environmental Outreach Associate, you’ll work in a role designed to help you develop your career pathway in the environmental field, while providing mentorship and professional development opportunities. You’ll learn and grow professionally on the job, building foundational experience in environmental communications and team leadership and develop subject-matter expertise while meeting designated position objectives.

The Environmental Outreach Aide (9920) and Associate (9922) support the City’s zero waste, toxics reduction, energy efficiency, clean transportation, environmental justice and climate action goals through in-person and virtual outreach to the public, especially in communities disproportionately impacted by environmental stressors. You’ll gain knowledge of environmental outreach tactics and behavior-change strategies, public speaking, and program administration, including Salesforce CRM. Knowledge and experience gained will position you for success as an environmental communications and outreach professional equipped to serve San Franciscans and beyond—plus career advancement opportunities in related fields.

Bilingual Positions: Three (3) vacancies may require bilingual skills: Proficiency in reading, writing, typing, speaking, and listening in English and Chinese, Spanish, Vietnamese, Russian, or Tagalog. Selected bilingual candidates must pass language proficiency and proofreading tests, and upon successful completion would be eligible for a bilingual pay stipend.

What You'll Likely Do (9920 Aide Positions)
Under immediate supervision and with professional training, duties may include, but are not limited to the following:
• Conduct outreach to engage residents, businesses and schools in the City’s environmental policies and programs through door-to-door canvassing, phone calling, event tabling, virtual and in-person presenting, email communication, and surveying
• Facilitate virtual and in-person meetings and workshops with businesses, neighborhood associations, parent-teacher organizations, and community groups
• Conduct on-site zero waste assessments and train employees and residents at businesses and apartments
• Respond to public inquiries
• Research, collect, and compile data, while learning to use Salesforce CRM
• Assist in the preparation of reports and documents
• Assist in coordinating and scheduling outreach activities
• Participate in eco-literacy and project-related trainings
• Perform administrative support and other duties/tasks as required
• Follow the City departmental procedures
What You'll Likely Do (9922 Associate Positions)
Under immediate supervision and with professional training, duties may include, but are not limited to the following:
All duties listed in the 9920 Aide positions above, plus:
• Assist with day to day operations for outreach projects including, developing strategy and messaging and coordinating and scheduling outreach activities for the team
• Collaborate with the partner organizations and internal programs on citywide environmental initiatives
• Assist with scheduling special events and coordinating team involvement
• Assist in leading team training activities and mentoring new employees, while developing your leadership skills
• Assist with updating and developing department collateral in coordination with the broader communications team
Mentors & Supervisors
During the period of employment, you’ll serve as an active member of the Environment Now team at SF Environment, attending regular team meetings and scheduled outreach and education activities. The successful candidate will be assigned a mentor and supervisor to guide and train them. In some cases, the mentor and supervisor may be the same person. Mentors and supervisors work closely together to provide employees with comprehensive, quality training and a rich experience in the fields of environmental outreach and behavior change.

Exempt Employment Status
These positions (multiple vacancies will be filled) are exempt appointments, with a duration of 1-2 years. A second year may be possible contingent upon City budget conditions, and demonstrated competence and professionalism in the first year of employment. Participation in this program does not guarantee a second year of employment or any future employment with the San Francisco Department of the Environment or the City and County of San Francisco. These positions are excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.

Minimum Qualifications

Environmental Outreach Aide (9920)
Required Education
High school diploma or equivalent (GED or High School Proficiency Examination)
Environmental Outreach Associate (9922)
Required Education
High school diploma or equivalent (GED or High School Proficiency Examination); and 
Required Experience
One year of experience in environmental outreach or education
Required for both positions
Available to work some weekends and/or evenings as needed
Ability to work in all neighborhoods of San Francisco

Desirable Qualifications

Desirable Qualifications applicable to both positions
• Interest and ability to engage with the public throughout an 8-hour workday by going door-to-door in a residential neighborhood, apartment building or business district
• Interest in learning more about equity, inclusion and diversity concepts and applying them in the environmental field
• Customer service, sales, and/or outreach experience with ability to communicate effectively, both verbally and in written format
• Word processing, spreadsheet, database and internet proficiency
• Possession of a valid driver’s license and willingness to drive a City-issued vehicle as needed (vehicle is provided)
Desirable Qualifications applicable to 9922 Environmental Outreach Associate only
• Desire and ability to take on project leadership roles with oversight from your Supervisor
• Ability to motivate and build trust amongst team members
Additional Application Information
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. Applicants must meet the minimum qualification requirement by the final filing date, unless otherwise noted.

Applicants are requested to submit a resume attached to their application. Upload this document as a PDF or Word file, with the naming convention of “YourName-EnvNow”. Upload these under the “Other” tab in the application system. Click on the "Upload Attachments" button and a pop-up window will open. If you do not see the pop-up window, check that your pop-up blocker allows pop-ups from https://www.jobapscloud.com.  There is a 1 MB file limit on uploads.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://jobapscloud.com/sf/ to register an account (if you have not already done so) and begin the application process.
    1. Select the desired job announcement
    2. Select “Apply” and read and acknowledge the information
    3. Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
    4. Follow instructions on the screen
    5. Attach your resume
      Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

      Applicants will receive a confirmation email that their online application was received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

      All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

      Please email Adam Romoslawski, Senior Human Resources Consultant, at Adam.Romoslawski@sfgov.org should you have questions about the application process. For questions regarding the status of your application or the selection process, please refer to the ‘Timeline’ section under the Selection Plan heading.

      Selection Plan

      Online application filing deadline will conclude at 9am on Wednesday, January 27th, 2021. Due to the volume of inquiries we receive, we are unable to give application status updates. While we are not able to reach out to every applicant, the hiring manager will contact you directly after the filing deadline if your skills and experiences are a strong match for the positions.

      Stage 1 of the selection process will consist of an evaluation of applications. Stage 2 - Based on the evaluation of applications, candidates whose skills and experiences are a strong match for the position will be invited to a phone interview. Stage 3 - Candidates who most closely meet the needs of the position will be invited to participate in the panel interview selection process, including an assessment of relative job-related skills and abilities. Applicants meeting the minimum qualifications are not guaranteed advancement to Stage 2 or Stage 3 of the hiring process.

      Conviction History

      As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
        • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
        • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
          Having a conviction history does not automatically preclude you from a job with the City.

          If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

          Disaster Service Workers

          All City & County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


          1. Your application must include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used to determine whether you meet the minimum qualifications.

          2. Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

          3. Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

          4. Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to present additional material at the time of appointment and/or at a later date.

          5. For general information concerning City and County of San Francisco employment policies and procedures, please refer to this web URL: http://www.sfdhr.org/index.aspx?page=20

          6. For Right to Work policy, please refer to this web URL: http://www.sfdhr.org/index.aspx?page=20#identification

          7. Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

          ISSUED: January 5, 2020
          ANNOUNCEMENT NO: TEX-9920-904332

          8. In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement at Adam.Romoslawski@sfgov.org.


          All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

          For more information about benefits, please click here.

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