9920 Public Service Aide - Assistant to Professionals

Recruitment #TEX-9920-094753


Please note: Interested candidates are encouraged to apply immediately as this posting may close at any time.


Temporary Exempt – Work schedule is part time, under 20 hours per week. This position is exempt from Civil Service rules pursuant to San Francisco Charter Section 10.104.  Exempt appointees are considered “at will” and serve at the discretion of the Appointing Officer.



The Probation Aide training program is designed to offer various types of trainee or entry level opportunities in a variety of settings within the Adult Probation Department.  The position will provide an introduction to Probation career options and role models while allowing incumbents to learn about the Adult Probation Department’s work environment.


The Adult Probation Department uses evidence based supervision practices to provide meaningful supervision and case management for probation clients under the Department's supervision. The Department specializes with gender specific, sex offender, domestic violence, gang, mental health, transitional aged youth, substance abuse, reentry services, victim restitution, post release community supervision and mandatory community supervision.


The Adult Probation Department is committed to providing qualified candidates with valuable training and work experience in Probation Supervision.  This assignment provides comprehensive exposure to probation services and supervision, and can be extremely beneficial in preparing for a career in probation, law enforcement, social services, public government, and corrections entities.



Under minimum supervision, the Probation Aide will assist Adult Probation Department staff with the functioning of the Department’s operations and/or administration at all levels.  The Probation Aide duties include; however, are not limited to the following: support probation staff and management in performing routine job related tasks and special projects; maintain respectful relationships with probationers, victims, criminal justice partners, and other collaterals; perform data entry of information in records management systems; escort probationers to designated areas within the department; maintain attendance, progress, and other activities related to probationer performance; may be assigned to support educational, workforce development, and other programs related to probationer re-entry services; liaison between Deputy Probation Officer, Sheriff’s Department and District Attorney’s Office; outreach with outside agencies and programs in order to collect program materials and information about support services, and performs related duties as assigned.

Minimum Qualifications

Applicants must have completed one year (equivalent to 30 semester units or 45 quarter units) of education towards a Bachelor’s Degree from an accredited college or university with major course work in the Social and Behavioral Sciences, Criminal Justice, Social Work, Education, or closely related field.



The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

  • Computer-literate performer with software experience covering wide variety of applications
  • Strong organizational skills
  • Exceptional listener and communicator who effectively conveys information verbally and in writing. Bilingual or multi-lingual speaker, a plus.
  • Possesses human relations skills required to communicate effectively, and with sensitivity to client’s needs
  • Familiarity working with diverse population
  • Ability to self-motivate and work independently with minimum supervision
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
  • Flexibility with the development of new programs



The Adult Probation Department work locations include, the Hall of Justice, CASC, and Bayview office.  Work hours will be scheduled for part time work, Monday – Friday, 8:00 a.m. – 5:00 p.m.



Background clearance required:  Prior to employment with the Adult Probation Department, criminal records will be carefully reviewed; candidate must clear Department of Justice and Federal Bureau of Investigation fingerprinting, in order to determine eligibility for criminal history clearance.


Per San Francisco Civil Service Commission Rule 110.9.1 every applicant must possess and maintain the qualifications required by law and the examination (job) announcement.  Failure to obtain and maintain qualifications may result in termination of employment with the Adult Probation Department.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (TEX-9920-094753)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Joron Coleman, by telephone at (415) 734-3015, or by email at joron.coleman@sfgov.org


Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued:  March 7, 2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 094753
ADP/ JC / (415) 734-3015


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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