9910 Public Service Trainee (SFMTA Transit Assistance Program)

Recruitment #TEX-9910-105046


The following information describes the civil service classification for which applications are being solicited. 

Make sure you read the entire announcement before completing the application form.

The purpose of this announcement is to fill a vacant position in this classification.

Due to Mayor London Breed’s shelter-in-place order, interviews for this recruitment may be delayed.




Division: Sustainable Streets
Section/Unit: Security, Investigations and Enforcement (SIE), SFMTA Transit Assistance Program (MTAP)
Work Location: Cameron Beach, 2301 San Jose Avenue, 2nd Floor, San Francisco, CA 94112

Appointment Type:
Temporary Exempt, Full Time – Temporary Exempt appointment not to exceed three (3) years. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

The SFMTA Transit Assistance Program (MTAP) is a three-year training program designed to offer security and customer service training to incumbents in the Public Service Trainee series. This training program provides an introduction to career objectives and mentoring by role models to incumbents while allowing them to learn about the transit work environment. The appointment type for incumbents is Temporary Exempt and will not exceed three (3) years. Some positions may be allocated for participants in special programs designed to reach disadvantaged individuals, those who have encountered difficulty in obtaining employment, or other special populations. 

Under immediate supervision and in the capacity of a trainee, the 9910 Public Service Trainee serves as a Transit Assistant to Muni Operators and passengers.  Incumbents ride on high-incident transit routes near schools and monitor for disruptive activity amongst students to deter and diffuse acts of violence and vandalism through the application of conflict resolution.


  • Arrives to work punctually and consistently.
  • Attends daily roll call meetings to receive assignments.
  • Rides SFMTA vehicles on designated lines and at specified times.
  • Completes required daily report forms detailing completion of activities assigned.
  • Works closely with San Francisco Unified School District personnel and School Resource Officers.
  • Monitors specific transit lines around various school sites.
  • Prepares reports and notifies supervisor on incidents of violence and disturbances.
  • Requests assistance as necessary and as appropriate.
  • Observes and reports any type of suspicious activity and/or behavior.
  • Interacts with and provides customer service to SFMTA operators, the public, and others to reduce violence and disruptive behavior on SFMTA vehicles.
  • Performs community outreach and participates in community violence reduction efforts including presentations at various schools.
  • Participates in and successfully completes Public Service Trainee and Security Awareness Training.
  • Performs other duties as required.


  • Must be available and willing to work varying hours, nights, weekends, overtime, holidays, and special events (i.e. San Francisco Giants games) as needed and as scheduled.
  • Works in diverse communities and rides on various SFMTA transit lines throughout the City.
  • Must be available to work under varied conditions, including inclement weather.
  • Must wear designated attire as required by SFMTA.


1. Possession of a high school diploma or GED equivalent; AND

2. One (1) year of verifiable full-time paid or unpaid work experience, preferably in a community-based organization or other non-profit organization; AND

3. At least 21 years of age.


One (1) year of full-time experience is equivalent to 2,000 hours.

Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

A community-based organization is a non-profit organization providing services to the community.  Some examples of community-based organizations are: Alliance of Californians for Community Empowerment (ACCE), United Playaz (UP), Arriba Juntos, Samoan Community Development Center (SCDC), and Young Community Developers, Inc. (YCD), Central American Resource Center (CARECEN), Tenderloin Safe Passage, Richmond Area Multi-Services, Inc. (RAMS), and Precita Valley Community Center.


The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

  • Experience in a community-based organization or other non-profit organization
  • Experience obtained within the last five years working with at-risk youth or other disadvantaged communities.
  • Experience obtained within the last five years in customer service. 
  • Interest in working for the SFMTA and/or in the transportation sector or strong determination to assist the public and community.
  • Strong communication and interpersonal skills, including having the ability to interact and establish a rapport with students and adolescents that may display disruptive behavior.
  • Bilingual; fluent in English and a second language commonly used in San Francisco.


San Francisco Municipal Transportation Agency employment applications for this position will be accepted through an on-line process only. Mailed, hand delivered or faxed applications will not be accepted. Visit http://www.jobaps.com/sf to begin the application process.

• Click and select 9910 Public Service Trainee, (SFMTA Transit Assistance Program) (TEX-9910-105046) 

• Click “Apply Online” and read and acknowledge the information 

• Click on “I am a NEW USER” if you have not previously registered, or on “I have Registered Previously” 

• Follow instructions given on the screen.

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco. 

 Applicants may be contacted by email about this announcement. Therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).

 Upon successful submittal of the application online, the applicant will receive a confirmation email that their online application has been received in response.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.  If you are having difficulty submitting your application online, please contact us at (415) 701-2471 between 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. (Monday through Friday, excluding holidays).

If you have any questions regarding this recruitment or application process, please contact the analyst, Connie Poon by telephone at (415) 701-2471 or by email at Connie.Poon@sfmta.com. 


Applicants may be required to submit verification of qualifying education, experience, age, and driver license at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 


Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the SFMTA by phone at (415) 701-2471 or, if hearing impaired, at (415) 701-5043 (TTY); or in writing to: SFMTA Human Resources Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (Specify Class 9910 Public Service Trainee, (SFMTA Transit Assistance Program) (TEX-9910-105046)).


Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account. If updating contact information online, applicants must contact the analyst at (415) 701-2471 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Copies of Application Documents:

Applicants are encouraged to keep copies of all documents submitted. 

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities



Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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