9174 Manager IV, Municipal Transportation Agency


Recruitment #TEX-9174-M00079


The following information describes the civil service classification for which applications are being solicited. Make sure you read the entire announcement before completing the application form.

The purpose of this announcement is to fill a vacant position in this classification.

The filing deadline has been extended to January 2, 2014.

This position is currently being recruited on a temporary exempt basis, however will become permanent exempt at the inception of the agency’s Fiscal Year 2015 budget in July 2014.

Division:  Transit
Section/Unit: Transit Management
Work Location: To be determined
Position Description:
Under general administrative direction, the Manager IV (Superintendent) manages a bus or rail division transit service activities in the San Francisco Municipal Transportation Agency (SFMTA).  The incumbent directs, coordinates, monitors, evaluates, and assigns work to assigned division staff ranges from 100 to 500 working around the clock, and leads activities to maintain morale, provide motivation and enforce discipline.  The Superintendent represents the division and the SFMTA, attends meetings, makes presentations, and coordinates with other management staff, and performs related duties as required.

The Manager IV (Superintendent) may be assigned to any bus or rail divisions, and/or may be assigned to perform special project(s) or other tasks not specifically listed below provided that the assignment is consistent with the level of responsibility of the Manager IV position.  The position is subject to twenty four (24) hour call-back during emergency situations.

Examples of Important and Essential Duties:

  • Manages the overall bus or rail division operation by planning, prioritizing, and directing the functions and activities to achieve the desired goals of the Agency.
  • Develops and implements procedures and policies to ensure that the delivery of the transit service is safe and reliable.
  • Identifies problem areas and develops comprehensive solutions.
  • Instructs personnel of rules and procedures through the Assistant Superintendent and supervisors.
  • Evaluates staff work performance and recommends areas of improvement. Monitors and evaluates overall performance of the operation.  Emphasizes safety in the work place.
  • Administers discipline, re-trains, counsels, investigates, and conducts Skelly/grievance meetings.
  • Prepares, reviews, evaluates, and approves a variety of reports, correspondence, and instructions utilizing various computer software programs. Reviews passenger service reports and identifies appropriate course of action.
  • Conducts fact-finding interviews/investigations. Recommends the appropriate discipline based on fact-finding results. Investigates incidents which may include reviewing, recording and reporting.
  • Conducts/directs inspections of records, materials, stations and equipment/vehicles in order to ensure compliance to departmental policies and regulations.
  • Serves as a Liaison for the SFMTA.  Participates in public relations activities and provides information to internal divisions, other city departments, community groups, and the general public as needed.
  • Leads meetings and coordinates with other management staff and keeps staff informed of activities and events that may have an impact on transit operations. This includes coordinating the flow of information between shifts and other divisions/sections/units.
  • Manages the development of goals and objectives for a specific work group including workforce planning.
  • Directs responses and deploys appropriate and adequate staffing in emergencies, accidents or service delays. This includes calling for a specific set of actions in order to restore and/or re-route service.
  • Advises, counsels, and resolves personnel issues.
  • Provides input to the budget process.
  • Performs other duties as assigned.

Minimum Qualifications:
1) Possession of a bachelor’s degree from an accredited college or university; AND
2) Six (6) years of experience at a mass transit agency in a supervisory or management capacity; AND
3) Possession of a valid, unrestricted, Class C driver license; AND
4) The ability to utilize computer applications related to the work of the assigned unit (to be tested at the time of appointment).

Substitution: Four (4) additional years of supervisory experience at a mass transit agency with duties directly related to transit operations or two (2) additional years of management experience at a mass transit agency with duties directly related to transit operations can be substituted for the required education.

1. One year full-time employment is equivalent to 2000 hours.
2. This position may require the ability to design and implement specialized training and development programs using modern transit training methods and procedures.

Desirable Qualifications:

  • Ten (10) years of experience at a mass transit agency in a supervisory or management capacity.
  • Possession of a valid, unrestricted, Class B driver license.
  • Strong leadership skills including ability to identify issues and solve problems effectively.
  • Ability to respond effectively to time sensitive operations and unanticipated events.
  • A track record of effective customer service, public relations, and media relations management.
  • Exceptional interpersonal skill.
  • Training in and the exercise of leadership skills.
  • Ability to define problems, collect data and draw valid conclusions including ability to analyze and interpret a variety of technical data, financial data and legal documents.
  • Knowledge and experience in labor relations, contract development and management.

How To Apply:
San Francisco Municipal Transportation Agency employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

• Click and select 9174 Manager IV, MTA (TEX-9174-M00079)
• Click on “Apply” and read and acknowledge the information
• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
• Follow instructions given on the screen.

To submit resume using the online application:
• Select the “Resume” tab in the online application
• Follow instructions given on screen

To submit cover letter using the online application:
• Select the “Other” tab in the online application
• Choose “Upload” as your method of submittal
• Click on “Upload Attachment”
• Follow instructions given on screen

If you are having trouble attaching your resume and cover letter to the online application, you may submit by fax to (415) 581-5120, ATTN: 9174 Manager IV – Superintendent (TEX-9174-M00079). Résumé will not be accepted in lieu of completing the online application.

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.

Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.  If you are having difficulty submitting your application online, please contact us at (415) 701-5038 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday.

Applicants may be required to submit verification (proof) of all qualifying work experience, education, and valid driver license at any point in the application and/or departmental selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Selection Procedures:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 701-5038 or, if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9174).

Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account.  If updating contact information online, applicants must contact the analyst at (415) 701-5038 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.



Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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