8234 Fire Alarm Dispatcher

Recruitment #TEX-8234-107189


Applicants are encouraged to apply immediately as this recruitment may close at any time but not earlier than November 12, 2020. The position is open until filled.

ABOUT USThe Department of Technology is the centralized technology services provider within San Francisco City & County government, delivering technology infrastructure and services to approximately 33,000 employees and 800,000 residents. The department has an annual operating budget of over $130M and contains over 220 employees. Core service areas include: Infrastructure and Operations, Technology Security, Service Delivery & Management, Enterprise Applications, Project Management Office, Public Safety Systems & Wiring, Technology Administration, Policy & Governance and IT Public Communications. 

ABOUT THE TEAM: The Department of Technology’s Public Safety division operates and maintains several critical systems such as 911 Radio, Fiber, Engineering alert, crime prevention camera, burglar alarm, fire alarm call box and other similar systems.

POSITION SUMMARY: Under general supervision, during an assigned shift, incumbent is responsible for dispatching fire apparatus and other equipment in cases of fire or emergencies; and performs related duties as required. Requires responsibility for maintaining routine records of fire calls and movement of fire apparatus and similar emergency equipment. Requires good knowledge of: the operation and maintenance of fire alarm and telegraph equipment; city streets and fire company locations; the American Morse code. Requires ability to: follow oral and written instruction; maintain ordinary operating records; make quick decisions and use good judgement in handling of fire alarms and the dispatching of appropriate equipment. Requires skill in the operation of electronic test equipment, voltmeters, telegraph key, fire alarm and radio dispatching equipment.


a. Receives reports of fires and other public safety emergencies and dispatches appropriate supervisor through the use of telephone radio and video communication.

b. Receives box alarms and transfers to San Francisco fire Department radio dispatch; transmits extra alarms or requests for special apparatuses.

c. Makes regular tests of all fire box and alarm circuits; uses line testing equipment in conjunction with two-way radio for detecting location of circuit faults; dispatches repair staff to locate and repair breakdowns in fire alarm circuits.

d. Maintains station log of all activities during assigned shift.

e. Monitors audio and video feedback from burglar and fire alarm devices on City property and facilities for police, fire, and ambulatory dispatch as needed; monitors various video camera system circuits and reports faults and emergencies.

f. Receives trouble complaints for street lighting and traffic signals and dispatches appropriate staff.

g. Monitors and reports video camera system function and intrusions

h. Monitors City Radio Communications Sites throughout shift and reports potential problems immediately to assigned supervisor and appropriate chain of command.  

i. Responds to all Public Safety Emergency dispatch requests at City buildings, to include Elevator emergencies.

j. Assist with the maintenance and support of all City of San Francisco WIFI initiatives at various locations.

k. Carry out all assigned City communications support assignments as directed by the immediate supervisor. 

l. Support all new communications initiatives to enhance Public Safety; to include the CCSF's Outdoor Public Warning System. 

m. Support Fire Alarm Dispatch 24/7, (Mornings/Afternoons/Nights), including all Holidays.

n. Conduct all communications with CCSF Residents, Police, Fire, and technical staff, in a professional, courteous manner.

JOB TYPE:  The Department of Technology is seeking to fill three (3) Temporary Exempt -  CAT16/Full Time positions.  This Temporary-Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer. These positions are for up to a maximum of 1040 working hours. In order to be considered for a permanent appointment, incumbent will be required to successfully compete in a Civil Service Examination when open positions are available.

WORK LOCATION: Incumbent will conduct the majority of work at the Department of Technology, 1011 Turk Street. However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

NATURE OF WORK: Incumbent must be willing to work on an as-need basis up to 1040 hours a year as determined by the department. Travel within San Francisco may be required.

Minimum Qualifications


One (1) year of experience in a public contact position providing or soliciting information by telephone or radio (such as positions with heavy public contact in answering complaints, telephone operations, or dispatching work); AND

Six (6) months of experience in the operation of digital communication lines, including experience in the maintenance and repair of electrical circuits.

License and Certification: 
Possession of a valid California driver license.


1. Medical Testing: Prior to appointment, eligible candidates must successfully pass the TB testing process.

2. Security Clearances & Background Investigations: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate’s suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobapscloud.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carol Wong, by telephone at 652-628-5045, or by email at carol.x.wong@sfgov.org.

Selection Procedures

Supplemental Questionnaire (Qualifying and Informational): 
Applicants will be prompted to complete a supplemental questionnaire as part of the online employment application. It is essential that applicants provide complete information in identifying their education, experience, training and licensure, consistent with the information provided on their application. The supplemental questionnaire will be used to evaluate whether applicants meet the minimum qualifications. The Questionnaire will also be used to assess the applicant's knowledge, skills, and abilities as they relate to the this position. Applicants must also complete the official application. The information in the supplemental questionnaire will not be scored and is collected for informational purposes. 

The Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. 

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. 

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456



Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the positing the correction on the Department of Human Resources website at www.jobapscloud.com/sf.


Applicants with disability who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

General Information concerning City and County of San Francisco Employment Policies and Procedures: 

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will be not returned.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. Please be informed that the Department of Technology will not sponsor visa applications/transfers.

Issued: October 29, 2020
Carol Isen 

Human Resources Director

Recruitment ID Number: TEX-8234-107189
Department of Technology/ CW/ 628-652-5045


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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