5601 Utility Analyst

Recruitment #TEX-5601-904435


APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process.

The SFPUC currently has two (2) 5601 Utility Analyst vacancies they are looking to fill within Customer Service Bureau (CSB) and the Power Enterprise. 


Position #1: Customer Services Bureau

About the Customer Services Bureau
The San Francisco Public Utilities Commission Customer Services Bureau (CSB) is responsible for the billing and collection of utility services and is the primary point of contact for water and wastewater customers. CSB maintains over 175,000 water and wastewater service accounts, over 4,000 municipal and retail electric service accounts, and approximately 500 land-lease accounts totaling over one billion in annual revenue. The Bureau is also responsible for meter reading and field investigations, as well as responding to over 200,000 customer inquiries, complaints, and requests for services annually.

Position for the Restructure of Capacity Charge Program and Project Review
With the relocation and opening of a new centralized City Permit Center in July 2020, this position is critical to support the Capacity Charge and Project Review Program. The incumbent in this position will review building and site permit applications, as well as permit applications for Accessory Dwelling Units; respond to inquiries from permit applicants, contractors, developers, property owners, other City departments, and the general public; conduct studies of proposed projects; prepare cost estimates, bill and collect capacity charges, post charges and payments into the CC&B system including issuance of capacity charge refunds, as applicable.

Essential Functions:
  • Interact directly with customers to obtain project information and communicate policy and regulatory requirements
  • Coordinate work with other office staff, consultants, end users, administrators, and other City departments
  • Implement business processes and ensures customer compliance with policies and regulations
  • Review architectural plans and construction documents and approves construction projects
  • Assess impact fees associated with construction work
  • Assist with the preparation and implementation of near- and long-term operating, financial and capital plans
  • Maintain detailed operating records, and other reports as needed
  • Research and enters data to reports and spreadsheets, utilize data to generate computerized reports. Study and present impact on program operations
  • Provide technical support on a wide variety of studies and projects, including policy and procedural reviews; case study analysis, scenario comparisons, market and operations planning; capital and operating budgets; management reporting; and other tasks as assigned
  • Prepare written reports, summaries, and correspondence related to assigned work utilizing computer programs, such as Word, Excel, and PowerPoint
  • Analyze, present data, and correspond to requests from the public, vendors, and stakeholders by written and/or oral communication
Nature of work: 
  • May be required to lift plan sets weighing up to 20 pounds.
Position # 2: Power Enterprise

About the Power Enterprise
The Power Enterprise, within the SFPUC, has two separate power programs, Hetch Hetchy Power, San Francisco’s Publicly Owned Utility serving 150 MW of retail load, and CleanPowerSF, San Francisco’s Community Choice Aggregation program, serving 500+ MW of retail load. Power Enterprise serves this load with a combination of owned and purchased resources. SFPUC owns and operates the Hetch Hetchy Water and Power Project, which includes hydro-electric power generation in Moccasin, California; solar arrays throughout San Francisco; and biogas cogeneration facilities, which together produce cost-effective energy with a zero-greenhouse gas (GHG-free) emission profile. Both power programs’ supply portfolios exceed State minimum renewable content. Power Enterprise provides its retail customers with distributed energy resource programs. In addition to these retail electricity service offerings, Power Enterprise is responsible for San Francisco streets and pedestrian lighting.

Position for Risk Management & Business Analysis
The incumbent in this position provides analytical, policy, and process support for the Risk Management and Business Analysis group, which works cross-functionally with various Power groups and the Finance department. The Risk Management and Business Analysis group is responsible for portfolio risk management, development and administration of energy trading policies, as well as assessment of operational and business opportunities and programs related to the Power Enterprise's Hetch Hetchy Power and CleanPowerSF programs.

Principle tasks include cost-benefit and risk analyses of new customer opportunities, supporting electric rates development and business planning activities, supporting and reviewing portfolio management and energy trading activities, maintaining policies and procedures, and preparing and presenting key findings and recommendations to colleagues and other stakeholders.

Essential Functions:
  • Provide analytical support evaluating the cost-benefit and risk profile of new customer and capital investment opportunities
  • Assist in development and implementation of new customer programs
  • Assist in research and analysis of cost of service and new electric rate offerings, including monitoring retail rates and trends
  • Assist in development and update of analytic or predictive models and tools to support business decisions and risk assessment, including CleanPowerSF Pro forma and feasibility analysis models
  • Support budgeting and near- and long-term operating, capital and financial planning
  • Monitor, research, and report on wholesale energy market outlook and price projections
  • Assist in energy trading activities including developing and reporting of risk metrics, evaluating energy deals, reviewing deal entries and confirming documentation for compliance
  • Assist in revision and administration of Energy Trading Risk Management Policy, desk procedures, and business processes
  • Support Energy Trading Risk Management Committee and Enterprise Risk Management meetings
  • Provide support to Finance on financing, credit rating updates with rating agencies, counterparty credit risk assessment, and audits
  • Use tools such as Excel, PowerPoint, and written reports to synthesize and communicate key findings and recommendations to colleagues and stakeholders
Class 5601 Utility Analyst performs other related duties as required.

Equal Employment Opportunity: The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:

Possession of a baccalaureate degree from an accredited college or university preferably with major course work in Law, Engineering, Environmental Studies, Natural Resources, Computer Science, Business Administration, Mathematics, Statistics, Economics or other field related to the utility business.

SUBSTITUTION: Qualifying experience may be substituted for the degree requirement on a year-for-year basis.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: 
Position #1: Restructure of Capacity Charge Program and Project Review Position
  • Experience working in a customer-facing role
  • Experience reading and interpreting architectural plans
  • Experience with creating Standard Operating Procedures (SOPs)
  • Experience in analyzing and summarizing large data sets
  • Experience presenting in front of an audience
  • Excellent written and oral communication skills
Position #2: Risk Management and Business Analysis, Power Enterprise
  • Experience in electric industry
  • Experience in business and financial analysis, including cost-benefit, margin analysis, and/or NPV
  • Experience in analyzing and summarizing large data sets
  • Excellent written and oral communication skills
  • Excellent Excel skills
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the “Education” and “Training and Employment Record” sections of the City and County of San Francisco online application by the filing deadline. A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456. 

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.  

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.  

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.     

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. 
Visit http://www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen
In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement. 

We communicate by e-mail.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Word of advice:
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may result in lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tina Siu or by email at jobs@sfwater.org. 

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ - Qualifying) 
Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position. 

Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities 

General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20 

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies  

Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: May 28, 2021
Carol Isen, Human Resources Director 
Department of Human Resources 
Recruitment ID: TEX-5601-904435 (01147623, 01143651)
PUC/TS (415) 554-2404


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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