5288 Transportation Planner II

Recruitment #TEX-5288-103312


The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.

The purpose of this announcement is to fill a vacant position in this classification.


Division: Transit
Section/Unit: Program Delivery and Support/Technology
Work Location: 1455 Market Street, San Francisco, CA 94107

Work Schedule: Monday – Friday, 8AM – 5PM
APPOINTMENT TYPE: Temporary Exempt, Full Time not to exceed three (3) years – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.


The Transit Technology group is a dynamic, fast-paced, and innovative team responsible for managing technology systems and developing technology projects to improve the quality of Muni service. The group has a strong collaborative culture and works in partnership with many adjacent units, especially the Agency’s IT department. The Transit Technology group represents the business needs of Transit to IT and helps IT project managers develop system requirements which reflect those needs. The group also assists Transit staff in configuring and utilizing the features of available technology systems to make transit service more efficient, reliable, safe, and comfortable for our more than 720,000 daily customers.


Under general direction, the Customer Information Services Planner works closely with IT, Transit Scheduling, Digital Systems Maintenance, Bus and Rail Maintenance, Fleet Engineering, Transit Performance, and Transit Operations departments. The position facilitates Transit’s utilization of a group of diverse systems involved with customer information, such as on-board digital signage, platform signage, on-board and platform PA systems, the customer information system, and others. The planner utilizes the data sources generated by these systems to conduct creative, complex, and statistically significant data analysis resulting in meaningful reports and recommendations for technology system improvements. The Customer Information Services Planner uses and develops various specialized tools to design, program, plan, implement, and maintain digital customer information systems on Muni vehicles. The position also works with IT to develop requirements for future customer information systems.



  • Maintains sign code and audio announcement databases containing route information for all of Muni’s lines.
  • Manages the content of onboard digital signs on Muni’s bus and rail fleet, using software such as Elyse2, MobiInfoEdit, Flipdot, and Televic.
  • Uses CRS-600 software to manage audio content for the DVAS (Digital Voice Announcement System) onboard Muni’s bus fleet.
  • Provides support for the Passenger Audio-Video system of color platform signs and automated announcements, including operating the Penta software and training control center staff on its use.
  • Provides support for the NextBus customer information system, including working with IT and the vendor to correct issues, managing configuration changes, and monitoring system status.
  • Works with Transit Special Events and Service Planning groups to develop configuration changes to the customer information systems supporting temporary or permanent service changes.
  • In collaboration with the project manager, develops requirements for the future Customer Information System in development which reflect Transit’s business needs and technical requirements.
  • Supports the Customer Information System (CIS) project at the direction of the CIS project manager and the Transit Technology Manager.
  • Develops tools as needed, using Python or other scripting language, to simplify work processes and improve the quality of transit datasets.
  • Writes reports, manuals, and white papers to document and promulgate information about the customer information system.
  • Performs other related duties as assigned.


  1. Possession of a Master's Degree from an accredited college or university in Planning, Transportation, Transportation Engineering, Public Administration or other closely related field; OR  
  2. Possession of a baccalaureate degree from an accredited college or university preferably in transportation, mass transit planning or other closely related field; AND two (2) years of transit planning and/or transportation planning experience.

Additional transit planning and/or transportation planning experience beyond the Minimum Qualifications may be substituted for the educational requirement on a year-for year basis.
Additional post-graduate education as described in item 1 of the Minimum Qualifications may be substituted for required experience on a year-for-year basis (30 semester units/45 quarter units equal one (1) year of experience).



1.       Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

2.       One year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.



The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

  • At least one year of experience managing customer information systems and a working knowledge of specialized content management software such as Elyse2, MobiInfoEdit, Flipdot, or Televic.
  • At least one year of experience analyzing data generated by transit operations.
  • Demonstrated strong analytic skills and creative problem-solving ability.
  • Proficient in Microsoft Office Suite and Geographic Information Systems (GIS).
  • Proficient in Tableau data visualization and analysis software.
  • Proficient in various scripting languages (Python, SQL, R, etc.).
  • Familiarity with audio editing software such as Adobe Audition.
  • Familiarity with Adobe Creative Suite, such as Illustrator and Photoshop.
  • Experience with User Interface or User Experience (UI/UX) development.
  • Ability to analyze business processes and suggest improvements, particularly with respect to understanding how technology can be applied constructively to existing processes.
  • A strong interest in enhancing urban transportation networks and a strong sense of advocacy for transit.
  • Ability to work in a time-sensitive environment, respond quickly and effectively to unanticipated circumstances.
  • Demonstrated ability to take initiative, work independently, collaboratively, professionally, and be a team player.
  • Ability to learn and master skills quickly.


City and County of San Francisco employment applications for this position will be accepted through an on-line process only.  A resume and cover letter describing how you meet the qualifications must be attached to the online application.  Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.


• Click and select 5288 Transportation Planner II (TEX-5288-103312)

• Click on “Apply” and read and acknowledge the information

• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”

• Follow instructions given on the screen.


To submit resume using the online application:

• Select the “Resume” tab in the online application

• Follow instructions given on screen


To submit cover letter using the online application:

• Select the “Other” tab in the online application

• Choose “Upload” as your method of submittal

• Click on “Upload Attachment”

• Follow instructions given on screen


If you are having trouble attaching your resume and cover letter to the online application, you may submit by fax to 415.581.5120, ATTN: 5288 Transportation Planner II (TEX-5288-103312). Resume will not be accepted in lieu of completing the online application.


Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.


Applicants may be contacted by e-mail.  It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).


Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.


If you are having difficulty submitting your application online, please contact us at 415.701.4435 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at yvonne.lee2@sfmta.com.



Applicants may be required to submit verification of qualifying experience and education at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.



Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.


Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at 415.701.4435 or, if hearing impaired at 415. 701.5043 (TTY) or in writing to the SFMTA Human Resources, Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 5288 Transportation Planner II - Transit Division).



Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account.  If updating contact information online, applicants must contact the analyst at 415.701.4435 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.


General Information concerning City and County of San Francisco Employment Policies and Procedures
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.


Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.


Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 


Employee Wellness Program

The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources.

Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness.

For more details on the Wellness Program, please visit Employee Wellness Program Description page.




Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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