2940 Protective Services Worker

Recruitment #TEX-2940-108126


This position is located in the Adult Protective Services (APS) Division at the Human Services Agency (HSA) in the City and County of San Francisco, Department of Disability and Aging Services (DAS).    

Temporary Exempt (TEX) Appointment  

Temporary Exempt Appointments from Civil Service rules pursuant to San Francisco Charter Section10.104-17 serves for a limited term, at the discretion of the Appointing Officer. This Temporary Exempt Category 17 Appointment is limited to two (2) years in four (4) six (6) month increments.  Per CSC Rule 114, Article VIII, Sec. 114.44:  “Any person occupying a position under exempt appointment shall not be subject to civil service selection, appointment, and removal procedures and shall serve at the pleasure of the appointing officer.”      

Who We Are  

The Human Services Agency of the City and County of San Francisco shares a commitment to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.  

The Department of Disability and Aging Services (DAS) is a part of the Human Services Agency (HSA).  HSA is the central resource that delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The Office of Early Childhood Education joined the Agency in 2014.  

The mission of DAS is to assist older people and adults with disabilities, and their families, to maximize self-sufficiency, safety, health, and independence so that they can remain living in the community for as long as possible and maintain the highest quality of life.  

What We Do  

DAS is specifically charged with planning, coordinating, and advocating for community-based services for older people and adults with disabilities. The Department is dedicated to the well-being, safety, and independence of adults with disabilities, older people, and their support systems. DAS coordinates an integrated, comprehensive range of social, mental health, and long-term care services that fosters independence and self-reliance. DAS protects the rights and assets of those who are no longer able to care or advocate for themselves and the rights and assets of the deceased.  

Position Overview  

This is the entry-level class in the Protective Services Worker series. Adult Protective Services (APS) is a state-mandated program administered by the City and County of San Francisco (CCSF), HSA, and DAS.          

Under general supervision by the APS program, the Protective Services Worker (PSW) receives and responds to reports of suspected “elder” and “dependent adult” abuse including neglect, self-neglect, and financial abuse. The PSW performs professional investigations and case management services to victims of abuse. This includes activities related to evaluating the level of harm or risk of harm, to the person and the estate of an “elder” or “dependent adult;” assessing biopsychosocial functioning, including the medical condition, cognitive/psychological status, and adequacy of care and support system; orchestrating ongoing services to maximize the use of community resources, and to help protect victims from further harm once the case is closed.  

When Assigned to Adult Protective Services  

Important and essential duties and responsibilities include:   Investigates adult abuse allegations and provides services to adults in danger of abuse or exploitation and arranges adult placements when necessary; AND   Places elders and dependent adults in appropriate level of supervised care.  

Other important and essential duties and responsibilities of this position include, but are not limited to:   

1.       Interviews and counsels an assigned caseload of clients, parents, children, adolescents, adult victims, caregivers and perpetrators. Provides case consultation and case management.           

2.       Determines degree of danger and risk of future abuse and neglect and evaluates the client’s, child’s, elder’s or dependent adult’s and family’s need for services.  

3.       Develops case plans, court reports and other relevant case documents and provides recommendations to the court.  

4.       Maintains case information on applicable computerized case management system.  

5.       Works as a team member with law enforcement, medical professionals, public guardian and legal professionals.  

6.       Arranges in-home and other services to remedy problems without removal of protected individual from the home. Conducts permanency planning and placement, as appropriate.   

7.       Makes presentations before groups.  

8.       Arranges legal services for clients.  

9.       Investigates adult abuse allegations and provides services to adults in danger of abuse or exploitation and arranges adult placements when necessary.  

10.   Places elders and dependent adults in appropriate level of supervised care.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

1. Education  

Possession of a Master’s Degree in Social Work from a school accredited by the Council on Social Work education (CSWE): OR  

A Master’s Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master’s Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum). AND

2. Experience for DAS: Adult Protective Services, Public Conservator’s Specialty and Long-Term Care Operations

Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency or alcohol and drug counseling and treatment program; OR  

Six (6) months post baccalaureate professional work experience which involved the provision of direct services to elders, dependents, or adults in one of the areas previously described.

3. All Positions Require California Driver’s License and MVR  

Possession of a valid California class C driver’s license and clear Motor Vehicle Record (MVR).  

Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process.  Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.  

·                  Select the desired job announcement (TEX-2940-108126)

·                  Select “Apply” and read and acknowledge the information

·                  Click on "I am a New User" if you have not previously registered, or “I have Registered Previously”

·                  Follow instructions given on the screen    

Please note: In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, the Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.  

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email(s) from CCSF are not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the @sfgov.com address.    

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. 

Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis at 415.557.5241 or email at: Carmen.Lewis@sfgov.org  

Verification of Experience and/or Education   Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456  


Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Plan

Evaluation of Applications


Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.  

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process.

Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms and Conditions of Announcement  

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at: http://www.sfgov3.org/index.aspx?page=300.          

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

General Information concerning City and County of San Francisco Employment Policies and Procedures  

Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.  

Clerical Errors  

May be corrected by the posting of the correction on the Department of Human Resources website at: http://sfdhr.org/information-about-hiring-process#announcementsdefinitions  

Copies of Application Documents  

Applicants should keep copies of all documents submitted, as these will not be returned.  

Right to Work  

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

Note on Personal Protective Equipment (PPE)  

Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.  

The Human Services Agency of the City and County of San Francisco shares a commitment to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.  

Exam Type: Temporary Exempt (TEX)

Issued:  January 14, 2021

Carol Isen Acting Human Resources Director

Department of Human Resources

Recruitment ID Number: TEX-2940-108126

HSA/CKL /415.554.5241


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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