2918 Human Services Agency Social Worker - HSA

Recruitment #TEX-2918-113607

Introduction


*ANNOUNCEMENT UPDATED 7/28/2021 TO REFLECT NEW CONDITION OF EMPLOYMENT*

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

Appointment Type: 

This is a Temporary-Exempt (TEX) Category 17 Appointment and is limited to two (2) years. Temporary Exempt Appointments from Civil Service rules pursuant to San Francisco Charter Section 10.104-17: “Appointments, which shall not exceed two years and shall not be renewable, as substitutes for civil service employees on leave.” Per CSC Rule 114, Article VIII, Sec. 114.25: “Any person occupying a position under exempt appointment shall not be subject to civil service selection, appointment, and removal procedures and shall serve at the pleasure of the appointing officer.”  

Who We Are: 

San Francisco's Human Services Agency (HSA) is a centralized resource which delivers public assistance, child welfare, and aging and disability services to residents of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing City departments – Department of Benefits and Family Supports (BFS), formerly known as the Department of Human Services and the Department of Disability and Aging Services (DAS). The office of Early Childhood Education (OECE) joined the Agency in 2014.  

What We Do

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, older people, and those living with disability. We help people secure employment through training, job search, and childcare assistance.    

Position Description  

Under supervision, the HSA Social Worker perform a variety of professional social work duties involving casework, case management, continuing client investigation, and processing for social work programs in IHSS of the Human Services Agency. 

Essential duties include, but are not limited to:

1. Schedules and interviews applicants to determine new or continuing service needs; conducts in-home interviews as necessary; investigates statements and information received from applicants through the use of telephone or written verifications; evaluates information to establish eligibility. 

2. Assesses, formulates, and develops a service plan for client needs; develops goals and plan of action; provides case management activities including identifying and assessing client needs; coordinates and monitors services; prepares reports and reassessments; advises and counsels clients regarding family, economic, physical, and emotional situations. 

3. Refers applicants, clients, and the general public to other agencies according to established policies; coordinates services with public and private agencies and community resources. 

4. Establishes and maintains complete files, documents case files as necessary; and maintains narratives on assigned cases. 

5. Answers questions, provides information, and explains policies, rules and regulations of the agency to applicants, clients, and the general public; assists clients in preparing forms and reports.  

6. Presents orientations for community agencies; establishes and maintains contacts with local organizations, nonprofit agencies, business, and other interested groups in promoting community resources program; initiates and mediates case conferences between workers and staff of service provider contractors. 

7. Assists clients in resolving their problems that prevent or limit their ability to participate in public assistance program. 

8. Monitors, interacts, and supervises children during intake process; transports children to placements and other locations as necessary; completes placement assessments and assists with requests for emergency placements; investigates complaints regarding the safety of children in placement. 

9. Refers clients to Adult Protective Services for conservatorship, placement or protection when necessary.

10. Composes and prepares correspondence and narratives; maintains case records, documents case actions, and completes required forms; processes actions related to eligibility for social services and ancillary services. 

11. Coordinates transfers of clients between counties; informs clients of procedures.

12. Gathers data, makes recommendations, and prepares reports.

Minimum Qualifications

Education: Possession of a baccalaureate degree from an accredited college or university in social work, sociology, psychology, counseling, or other behavioral science.

Substitution: Experience performing social casework or eligibility casework with a public or private agency/organization may be substituted for the required degree on a year-for-year basis (up to a maximum of two years). Thirty (30) semester or forty-five (45) quarter units equal one year.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (TEX-2918-113607)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Dorys Lorio, by telephone at 415-557-5733, or by email at Dorys.Lorio@sfgov.org.

 

Selection Plan

  • Minimum Qualifications Supplemental Questionnaire (Weight: Qualifying)
  • Screening of applications

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience, and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Screening of Applications:

The department may implement screening mechanisms in order to determine applicants’ qualifications for this position. Applicants meeting the minimum qualifications are not guaranteed advancement through all steps in the selection process. Only applicants most closely meeting the needs of the department will be invited to continue in the selection process.   

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at @www.jobaps.com/sf


General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

Requests: 

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Clerical Errors:

May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

 

 

Note on Personal Protective Equipment (PPE):

Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.

 

The Human Services Agency of the City and County of San Francisco is committed to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.  




Issued: July 27, 2021 
Carol Isen  
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-2918-113607 
HSA / DL / 415-557-5733

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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