2917 Program Support Analyst
|Department||Homelessness and Supportive Housing Services|
|Date Opened||12/17/2020 2:00:00 PM|
|Filing Deadline||1/8/2021 5:00:00 PM|
|Salary||$49.91 - $60.68/hour; $8,652.00 - $10,517.00/month; $103,818.00 - $126,204.00/year|
|Job Type||Temporary Exempt|
Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website.
What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; a robust shelter system for single adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter individuals and couples using a low-threshold model; rapid rehousing rental subsidies for families, adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 7,500 units which provide permanent housing and services to formerly homeless individuals and families.
Temporary Exempt (TEX), full-time position not to exceed two (2) years. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Appointing Officer.
What You’ll Be Doing
HSH is looking to fill several 2917 Program Support Analyst positions throughout the organization. Under general direction, performs a variety of highly complex and responsible professional administrative duties in the planning and coordinating of the activities and programs of the assigned program; coordinates assigned functions and activities among department divisions; and provides highly responsible administrative staff assistance to the assigned executive staff.
Coordinated Entry/Problem Solving: Manage the continued design, development and implementation of innovative prevention, diversion and rapid exit initiatives, modeled on quantitative and qualitative data and best practices, aimed at preventing and ending the homelessness of youth, family and adults. Develop professional relationships with non-profit service providers to ensure project compliance, successful execution and to provide necessary assistance, including training and technical assistance. Manage the performance of contract agreements, including conducting site visits, overseeing project execution, ensuring adherence to budget, schedule, and scope; defining project evaluation standards, conducting program evaluations, monitoring and tracking projects milestones and deliverables.
Rapid Rehousing (RRH): Administers and coordinates contracts, grants and other funding to support assigned programs, assists in planning and implementing housing-related services, conducts analyses and prepares reports to improve programs, and represents the Department of Homelessness and Supportive Housing at community and professional meetings. Plan, coordinate and launch new Rapid Rehousing (RRH) programs and support existing portfolio of RRH programs serving youth, families with minor children, and adults. Manage the performance of contract agreements, including conducting site visits, overseeing project execution, ensuring adherence to budget, schedule, and scope; defining project evaluation standards, conducting program evaluations, monitoring and tracking projects milestones and deliverables. Supervises, trains and mentors professional staff with the goal of improving community-wide data and the quality of programs and services available to homeless population. Monitor project budgets and analyze trends in project budget expenditures and revenues. Collaborate with various community stakeholders, including nonprofit agencies, community representatives, underserved population, the Department of Housing and Urban Development, state officials and other intergovernmental partners to assess needs, design Rapid Rehousing programs complying with federal, state and local expectations.
Shelters and Navigation Centers: The Navigation Centers Program Manager is responsible for oversight of all Navigation Centers and related components of the adult emergency shelter system funded by HSH. The Navigation Centers Program Manager develops budgets and scopes of service, works with contracts and fiscal staff to manage grants and services, conducts program monitoring, acts as the HSH point person for the grant-funded nonprofit organizations, develops policies and procedures for assigned programs, conducts analyses and prepares reports to improve programs, assists non‑profits in planning and implementing services, coordinates referrals with referral entities such as SFHOT, HSOC, and Coordinated Entry, collaborates with City departments and nonprofit agencies to support onsite services, and acts as the liaison between community organizations and HSH's Navigation Center system.
: Analyze the impact of policies, procedures, laws and regulations in order to determine their effect on client population and departmental objectives; conduct presentations to commission, task forces and committees, hold regular meetings with all grant-funded agencies to discuss policies, procedures, and planning.
: Develop policies and procedures for Homeless Programs with other program managers, executive staff and community based organizations or non-profit grantees, as well as analyzing proposals and reviewing policies in order to determine, if the proposed items are consistent with the HSH’s missions.
: Provide quantitative and qualitative analysis of grant-funded programs, including preparing as needed reports to support policy a decision-making regarding policies and funding.
: Request information from funded programs, able to present pros and cons to situations, “brainstorming” with stakeholders, and offering input to resolve issues when rises.
: Coordinate and monitor complex budgets submitted by Program Director or non-profit grantees; analysis both mid-year and supplemental budgets in order to identify the budgets fit with scopes of work and aid administrators in preparing final budget.
: Coordinate with other supportive housing managers, the Housing Access Team (HAT) and the referral access referral points to provide oversight and guidance for effective placement of clients into grant-funded housing that is consistent with Department’s targets and goals.
: Coordinate with HSH’s Contracts Team to manage consistent and effective grants with supportive housing providers; development of grant scope of work, responding to contractor issues/requests, visiting and program monitoring for all sites at least once a year, tracking and reviewing required contract reports, participation in required procurement, and developing levels of consistency across all providers and among related HSH programs.
A Baccalaureate degree in social work, public administration, business administration or a related field.
Three (3) years of professional experience in a general administrative capacity of which two (2) years (4000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research.
License and Certification
Some positions require possession of a valid California driver license.
Education Substitution: Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).
Experience Substitution: Possession of a Master’s degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described above for all specialties.
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.
Skilled at cultivating collaborative internal and external partnerships with diverse teammates, clients, and stakeholders from different backgrounds.
Experience with state and local governmental agencies and/or housing and homelessness systems and programs.
Strong analytical capabilities and organizational skills
Excellent communication skills (oral and written), including strong public speaking and facilitation skills.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
- Select the desired job announcement
- Select “Apply” and read and acknowledge the information
- Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
- Follow instructions on the screen
In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the recruitment analyst, Sadia Afandi, by telephone at 628-652-7802, or by email at email@example.com.
Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.
Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.
Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.
As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Reasonable Accommodation Request
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable accommodation here.
Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.
Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.
Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.
Acting Human Resources Director
Department of Human Resources
Recruitment ID #: 108615
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.