1244 - Senior Human Resources Analyst

Recruitment #TEX-1244-904244


October 28, 2020: This announcement has been amended to update the minimum qualifications.

: This is a Temporary Exempt (TEX) position not to exceed thirty six (36) months. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Reporting Location:
SFPUC Headquarters
525 Golden Gate Avenue
San Francisco, CA
Position may require the incumbent to report to other SFPUC locations, as needed, including locations outside of San Francisco (Sunol, Millbrae, Moccasin)

*This position will be telecommuting until July 2021 but may be required to report to the office as needed.

Work Hours:
Position may require the incumbent to work outside of normal business hours
Requests for Alternate Work Schedule (9/80) may be considered. 

Who are we?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process.

Project - Recruiting Retention and Sustainability Project


The project will focus on the status of HHWP's recruitment processes, retention analysis and understanding the organizations needs, including: Evaluation and gap analysis of future vacancies and workforce development; implementation of recruitment, retention and sustainability plan to address gaps; and provide a quality assurance evaluation of the organization's recruiting, retention and sustainability of its workforce to ensure the organization's needs are met, and report on recommendations for the recruitment, retention, and sustainability plan.

Talent Acquisition Team

We are a team within the Human Resources Services at the SFPUC engaged in attracting and hiring high performing employees to fulfill the mission of the SFPUC and leading the hiring strategy for the SFPUC workforce. As an evolving Talent Acquisition team, our vision is working towards:

· Developing quality selection tools and assessments to hire high-performing employees

· Developing an attractive employment brand

· Guiding our divisions to establish and develop sound and effective hiring strategies

· Proactively supporting diversity, equity, inclusion and belonging efforts and initiatives throughout the hiring process

Talent acquisition at the SFPUC has become increasingly complex. The function requires numerous tools and skills to navigate successfully through a heavily regulated hiring (merit-based) process, keeping abreast of operations and services provided by the SFPUC, keeping up with new technology, and meeting ever-changing candidate and hiring manager expectations. Given the intricacy of the function coupled with a tight labor market, our mission is to maximize resources to attract, source, assess, select and onboard the best, high-performing candidates.

We are looking for individuals who:

·       Are highly organized and detailed-oriented to successfully navigate complexity and manage competing priorities

·       Assist candidates and managers in understanding and navigating though recruitment and selection rules, regulations, and processes

· Think critically through their work and continuously recommend and contribute to process improvements

· Embrace and support major changes to move towards our vision

· Are comfortable using professional judgment to provide talent acquisition consultation to managers

· Are self-motivated and have a high sense of accountability, able to work independently, proactively and collaboratively, and open to feedback

· Are comfortable with research, data analysis and formulating potential solutions / courses of action

· Can mentor staff, helping them build effective relationships and deliver sound advice or solutions

· Can develop and implement policies, procedures, and internal practices

· Champion a culture of transparency in HR services and across the SFPUC

As a Talent Acquisition Senior Human Resources Analyst, you will:

report to the Talent Acquisition Manager and be responsible for performing complex professional work in analyzing classification, recruitment and selection functions to develop and implement a talent acquisition strategy to recruit high-performing candidates to join the SFPUC, as well as to create a positive candidate and hiring manager experience. This includes supervising journey level analysts, interns and technical staff, monitoring and evaluating recruitment and selection practices to identify enhancements and opportunities for improvement, while observing and implementing merit based principles, labor laws and regulations.

The Senior Human Resources Analyst in Talent Acquisition will perform complex professional level human resources work in the areas of recruitment, selection, classification, operations, and related human resource programs such as integration of competency-based workforce planning model into talent acquisition and selection programs. The essential duties of this position include:

· Supervise journey level analysts, interns and technical staff

· Provide advice, consultation and information to SFPUC managers, supervisors, and employees regarding organizational structures, appropriate staffing patterns, competency-based selection, career paths and pathway programs

· Conduct job analyses for a wide-range of classifications

· Develop and validate a variety of job-related test instruments, prepare and post job announcements, review applications, administer and score exams, and post eligible lists

· Coordinate processing of personnel transactions, review and process requests to fill positions, track certification and selection processes, and review and process personal services contracts

· Prepare written materials, including reports, standard operating procedures, memos, presentations, training materials etc.

· Advise managerial and supervisory staff of Civil Service Commission rules, relevant charter provisions, SFPUC policies and administrative regulations, administrative codes, and relevant federal and state guidelines relating to all aspects of selection and employment, Federal Guidelines on Employee Selection, and Collective Bargaining Agreements; interpret and apply relevant contract and civil service provisions.

· Research, collect and analyze job, employee and recruitment data, including job analysis questionnaires, job descriptions, classification specifications, potential selection devices, and organizational structures to review and/ or prepare job analyses to be used in designing effective and valid selection processes.

· Provide information tailored to relevant audiences, including departmental representatives, labor organizations, managers, employees, applicants, other agencies and the public, and represent department on personnel matters before boards and commissions and in meetings with other departments.

· Contribute to process improvement initiatives and projects to increase effectiveness and efficiency of all processes related to hiring. 

How can you succeed in this position?

The Talent Acquisition Competency Model outlines the competencies that are needed for success as part of this team.


Equal Employment Opportunity:  The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Minimum Qualifications

If you are interested in a job like this, we are looking for people who have the following:

Possession of a baccalaureate degree from an accredited college or university.

Three (3) years of verifiable professional human resources experience, similar to 1241 Human Resources Analyst, in one or more of the following areas of activity: recruitment and selection, classification and compensation, employee and/or labor relations, benefits administration and human resources operations.


Education Substitution - Additional qualifying work experience as a professional human resources analyst may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).

Experience Substitution - Completion of a 12 month human resources trainee program equivalent to the City and County of San Francisco’s 1249 Human Resources Training Program may substitute for one (1) year of required professional experience.

Experience Substitution - Possession of a Juris Doctorate (J.D.) or Master’s degree in Personnel Administration, Human Resources Management, Business Administration, Public Administration or Clinical/School/Industrial-Organizational Psychology may substitute for one (1) year of the required professional experience.


The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Verifiable experience conducting job analyses for purposes of assessing duties and functions of positions in order to make recommendations for classification purposes, and /or for purposes of developing and administering exams.
  • Verifiable experience conducting civil service exams in the public sector.

Verification: Please note the education and experience verification process:

If selected as a finalist, candidate will be required to submit verification of qualifying education and experience.

All applicants may be required to submit verification of qualifying education and experience, at any point in the application, examination or departmental selection processes.

Verification of work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of service, and signature of the employer.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

We communicate by email:

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

Word of advice:

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, David Jung, by email at djung@sfwater.org. 


Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)

Applicants will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Conviction History

If you receive a conditional offer employment you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Reasonable Accommodation Request:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Issued: October 23, 2020; amended October 28, 2020

Micki Callahan, Human Resources Director

Department of Human Resources

Recruitment ID: PEX-1244-904244

PUC/DJ (415) 516-9857


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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