1244 Senior Human Resources Analyst - HSA

Mediation and Conflict Resolution Analyst

Recruitment #TEX-1244-104745


This Announcement has been amended and extended to reflect changes with the application deadline date. Applicants who already applied under Recruitment TEX-1244-104745 during the filing period 03/19/2021 through 04/02/2021 need not reapply and will be included in the applicant pool. 

05/04/2021: Extended announcement deadline to accept additional applications on a continuous basis.   

Appointment Type


This is a Temporary-Exempt (TEX) Category 18 Appointment and is limited to three (3) years. Temporary Exempt Appointments from Civil Service rules pursuant to San Francisco Charter Section 10.104-18 serves for a limited term, at the discretion of the Appointing Officer.  Per CSC Rule 114, Article VIII, Sec. 114.25:  “Any person occupying a position under exempt appointment shall not be subject to civil service selection, appointment, and removal procedures and shall serve at the pleasure of the appointing officer.”  


The Human Services Agency (SFHSA/Agency) is a department of the City and County of San Francisco and is the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco.

The Human Services Agency was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The Agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education.

In January 2020, the Agency created an Office of Diversity, Equity, Inclusion, and Belonging (DEIB) to spearhead its efforts to advance racial equity. The Agency is currently in the mist of implementing its Phase 1 Racial Equity Action Plan, which is focused on promoting equity with the Agency’s workforce and human resources policies. (You can read the Phase 1 Racial Equity Action Plan in its entirety here.)

What We Do

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly, and dependent adults. We help people secure employment through training, job search, and childcare assistance.    

Position Description

Working under the direction of the Diversity, Equity, Inclusion, and Belonging Manager, the 1244 Mediation and Conflict Resolution Analyst in the Office of Diversity, Equity, Inclusion, and Belonging (DEIB) will work to assist with the resolution and mediation of employee conflicts; and implement policies and procedures to create an inclusive and supportive work environment.

The Mediation and Conflict Resolution Analyst will assist with developing a pre-complaint process for EEO complainants and mediation protocols to assist with the remediation of employee conflicts with a racial equity lens.  The Mediation and Conflict Resolution Analyst will also liaise with management and staff help to develop best practices and methodologies for workplace communication to promote a more inclusive work environment.

Essential duties include:

1. Serves as a liaison to employee relations to assist with mediation and resolution of employee conflicts and disputes with a racial equity lens.


2. Performs research on human resources best practices for resolving employee interpersonal conflicts and the administration of formal and informal mediation procedures; prepares various memoranda, correspondence, and reports with recommendations when appropriate.


3. Consults with employees, labor representatives, and human resources analysts regarding the interpretation and application of laws and regulations concerning employee and/or labor relations and other human resources areas.

4. Participates in the evaluation of data to monitor the effectiveness of equity initiatives and presents findings to internal and external stakeholders. Stakeholders may include staff at all levels throughout the City, clients, labor and community partners, and other stakeholders.  



Minimum Qualifications

1. Education: Possession of a baccalaureate degree from an accredited college or university;


2. Experience: Three (3) years of verifiable professional human resources experience, similar to 1241 Human Resources Analyst, in one or more of the following areas of activity: recruitment and selection, classification and compensation, employee and/or labor relations, benefits administration and human resources operations.


Education Substitution - Additional qualifying work experience as a professional human resources analyst may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).


Experience Substitution - Completion of a 12 month human resources trainee program equivalent to the City and County of San Francisco’s 1249 Human Resources Training Program may substitute for one (1) year of required professional experience.


Experience Substitution - Possession of a Juris Doctorate (J.D.) or Master’s degree in Personnel Administration, Human Resources Management, Business Administration, Public Administration or Clinical/School/Industrial-Organizational Psychology may substitute for one (1) year of the required professional experience. 

Desirable Qualifications:

  • Knowledge of policies and best practices related to racial equity, diversity, equity, inclusion, and belonging in the workplace.
  • Experience with mediating workplace complaints and/or conflicts with a racial equity lens.
  • Ability to analyze data, define problem areas, formulate recommendations, and implement solutions for complex issues or problems.
  • Excellent written communication skills, including the ability to independently draft written correspondence, reports, and memos with minimal supervision.
  • Excellent verbal communication skills, including experience and comfort leading conversations about race.
  • Ability in interpreting, implementing, and explaining complex policies and procedures.
  • Emotional intelligence and strong interpersonal skills.
  • Ability to tolerate ambiguity and be comfortable engaging in self-driven activities. 

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (TEX-1244-104745)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Dorys Lorio, by telephone at 415-557-5733 or by email at dorys.lorio@sfgov.


Selection Plan

·       Screening of Applications

Selection Procedures

Screening of Applications: The department may implement screening mechanisms in order to determine applicants’ qualifications for this position. Applicants meeting the minimum qualifications are not guaranteed advancement through all steps in the selection process. Only applicants most closely meeting the needs of the department will be invited to continue in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Clerical Errors:

May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions 

Note on Personal Protective Equipment (PPE):

Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.



The Human Services Agency of the City and County of San Francisco shares a commitment to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.  


Issued: March 19, 2021; May 4, 2021 
Carol Isen 
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-1244-104745 
HSA/ DL / 415-557-5733 


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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