1241 Human Resources Analyst

Diversity, Equity, Inclusion and Belonging/Office of Civil Rights

Recruitment #TEX-1241-086200


This recruitment has been reissued for the acceptance of additional applications.  Applicants who applied under this recruitment (TEX-1241-086200) during the filing period 7/29/2020 through 8/13/2020 will be included and need not reapply.


There are two (2) positions located in the Human Resources Department at the Human Services Agency in the City and County of San Francisco.


Temporary Exempt Appointments from Civil Service rules pursuant to San Francisco Charter Section10.104-18 serve for a limited term, at the discretion of the Appointing Officer. This Temporary Exempt Category 18 Appointment is limited to three (3) years.

Who We Are  

The Human Services Agency (HSA) is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.  

HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Disability and Aging Services. The Agency retains two commissions and two department heads. The Agency also includes the Office of Early Care and Education.  Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.  

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance.

Position Overview

Diversity, Equity, Inclusion, and Belonging (DEIB)

Under the direction of the Diversity, Equity, Inclusion, and Belonging Manager, the 1241 Human Resources Analyst in the Office of Diversity, Equity, Inclusion, and Belonging (DEIB) will work to advance racial equity, diversity, and inclusion efforts at the Human Services Agency (HSA). 

The Human Resources Analyst will assist with assessing the current work culture and implement new practices that result in an Agency culture which embraces diversity, equity, and inclusion in all aspects of its work. The Agency believes that a more diverse and inclusive workforce will produce more creative and innovative outcomes for the organization, and ultimately, its clients.

The Human Resources Analyst will assist with implementing initiatives from a new Racial Equity Action Plan; normalizing conversations around equity and providing training to leadership and staff; leading and providing technical assistance to a steering committee; leading and coordinating equity activities that may include brown bag discussions, town hall meetings, presentations, retreats and training sessions.

Diversity, Equity, and Inclusion initiatives will include: collaborating with other City departments and community resources with a focus on employee diversification; instituting organizational change tools and practices that embed a racial equity lens in all of our work; identifying and cultivating racial equity champions throughout the Agency; providing individual and group conflict resolutions; compiling and analyzing diversity, equity, and inclusion statistics; preparing reports on Agency diversity and using these reports to recommend measures to increase effectiveness of the DEIB program. 

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.  

The essential functions of the position may include, but are not limited to:

·  Assist with implementation of DEIB strategies and task including:  applying tools that combat implicit biases; building inclusive teams; diversity-related conversations within teams/units guidelines; bystander intervention training; promoting a positive workplace culture; fostering equity, and other gender and race related topics.

·  Provide safe spaces that provide frequent and consistent opportunities to discuss diversity, equity, inclusion, and belonging. These spaces might include one-on-one meetings, brown bag lunches, work groups, suggestion boxes, town halls, and workshops that encourage ongoing conversation on DEIB topics.

·  Collaborate with partners internally and throughout the City to strategically align efforts in identifying the core priorities for programmatic development and implementation of DEI processes. These may be in the areas of hiring/recruitment, leadership pathways/promotion, and organizational culture.

·  Assist with data collection to record comprehensive metrics and performance measures to track, evaluate, and report on effectiveness of recommendations and equity initiatives and presenting findings to internal and external stakeholders. Stakeholders may include staff at all levels throughout the City, clients, labor and community partners, and more.  

·  Perform administrative duties to support DEIB events including facilitating meetings, drafting agenda, coordinating meeting invitations, managing participant attendance, and taking notes.  

Office of Civil Rights (OCR)  

Under general direction, the 1241 Human Resources Analysts in the Office of Civil Rights (OCR) performs professional and technical human resources work in the areas of Equal Employment Opportunity (EEO), Leaves Management, Reasonable Accommodation, and Workers’ Compensation. Working under the direction of the Principal Human Resources Analyst, the Human Resources Analyst will perform professional activities to ensure the Agency’s compliance with Federal, State, and local laws and regulations (e.g., Title VI & VII of the Civil Rights Act, California Department of Social Services Division 21, Americans with Disabilities Act), City and Agency policies and procedures, and Collective Bargaining Agreement provisions designed to provide equal opportunity in a wide range of employment and welfare benefit activities.  The Human Resources Analysts will use their knowledge and skills to apply conventional fact-finding, analytical, and problem solving methods to evaluate facts and issues, resolve conflicts, report findings, and guide/advise management and the Agency.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.  

The essential functions of the position may include, but are not limited to:

·  Interpret regulations, guidelines, and precedents related to EEO, Leaves, and Reasonable Accommodations

·  Meet and resolve issues and conflicts concerning EEO and Reasonable Accommodations

·  May participate in conflict resolution/negotiations with managers, supervisors, employees, clients, and their union or legal representatives

·  Coordinate with relevant stakeholders within the Agency, amongst other City departments, and State and other Bay Area counties

·  Analyze, investigate, and report on investigatory findings and HR metrics/data in order to implement effective change

·  Assist with conducting analysis and recommending solutions to specific individual problems or cases  

Minimum Qualifications

1. Education

Possession of a baccalaureate degree from an accredited college or university.

2. Experience

One (1) year of professional human resources experience in one or more of the following areas of activity: recruitment and selection, classification and compensation, employee and/or labor relations, benefits administration and human resources operations.

Substitution of Education and or Experience

Education Substitution - Verifiable professional human resources work experience in one or more of the following areas may substitute for up to two years of the required education on a year-for-year basis: recruitment and selection, classification and compensation, employee and/or labor relations, benefits administration and human resources operations. (One year of experience will be considered equivalent to 30 semester or 45 quarter units of college coursework.)

Experience Substitution - Completion of a 12 month human resources trainee program equivalent to the City and County of San Francisco’s 1249 Human Resources Training Program may substitute for the one (1) year of required professional experience Applicants must meet the Minimum Qualification requirements at the time of filing unless otherwise noted

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (TEX-1241- 086200)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Please note: In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, the Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.  

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis, by telephone at 415-557-5241, or by email at Carmen.lewis@sfgov.org.


Selection Plan

Evaluation of Applications 

Selection Procedures

The selection process will include evaluation of applications in relation to minimum qualifications of the position. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.

If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process.

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at: http://www.sfgov3.org/index.aspx?page=300.   General Information Concerning City and County Of San Francisco Employment Policies and Procedures Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents

Applicants should keep copies of all documents submitted, as these will not be returned.

Clerical Errors

May be corrected by the posting of the correction on the Department of Human Resources website at: http://sfdhr.org/information-about-hiring-process#announcementsdefinitions

Reasonable Accommodation Request

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilitieshttp://www.sfdhr.org/index.aspx?page=20#license

Right to Work

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Note on Personal Protective Equipment (PPE) 

Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.  

The Human Services Agency of the City and County of San Francisco shares a commitment to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.  


Exam Type: Temporary Exempt-(TEX)

Reissued: October 21, 2020

Issued: July 29, 2020

Micki Callahan Human Resources Director

Department of Human Resources

Recruitment ID Number: TEX-1241- 086200

HSA/CKL /415.557.5241


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Powered by JobAps