1093 - IT Operations Support Admn III

Recruitment #TEX-1093-108174

Introduction

IT Administrator
San Francisco Department of the Environment
IT Operations Support Administrator III




Who We Are
The San Francisco Department of the Environment (SF Environment) provides solutions that advance climate and environmental protection and enhance quality of life for all San Franciscans. SF Environment is recognized worldwide for its environmental policies and programs, which center on achieving zero waste, reducing toxic chemical hazards, advancing environmental justice, promoting sustainable transportation modes, expanding clean energy infrastructure, greening our built environment, and protecting our urban forest. We’re a passionate, mission-driven team that values credibility, collaboration, impact, innovation and equity. SF Environment is also a great place to work, offering an attractive benefits package that includes healthcare and retirement.


San Francisco Department of the Environment Racial Equity Statement
For over 20 years, SF Environment has worked with San Francisco’s Black, indigenous, and people of color (BIPOC) communities to mitigate environmental burdens, increase accessibility of environmental programs and benefits, engage community members, and improve health outcomes. BIPOC communities are disproportionately exposed to environmental stressors that include air and soil pollution, illegal dumping of toxics and other materials, industrial land uses and transportation impacts. They are more likely to live in housing conditions with limited access to green space and where poor indoor air quality from pests, mold, and the use of toxic products contributes to the prevalence of asthma and other health disparities. They are more likely to be employed in areas with high levels of exposure to toxics. Now, they are the first communities feeling the impacts of climate change, with the fewest resources to respond. SF Environment has a longstanding commitment to the principles of environmental justice, whereby communities most impacted by environmental stressors and climate change are prioritized and the long-time work of community leaders is recognized and supported. We are committed to uplifting the contributions of local environmental leaders of diverse racial backgrounds and ensuring that racial equity is the cornerstone of all of our programs, policies, and services.

Who you are
This position will support SF Environment’s office move, as we relocate from 1455 Market Street to 1555 Market Street. You are an IT professional, who is interested in making an immediate impact, supporting IT needs as SF Environment moves offices during a time when our staff is working remotely. As the IT Administrator, you will assist the IT Manager to enhance and maintain the Department's IT needs, including preparing to move equipment, and reestablishing and evaluating operations at the new office, and training staff on IT protocols at the new office.

The IT Administrator will provide general assistance to the IT Manager including, but not limited to maintaining of Windows 10 computers, Cisco VoIP phone system, and Xerox machines. Management of Windows 2019 VMware servers, Quest KACE VMware servers, open text fax appliance, and Apple iOS devices. The IT Administrator will also provide desktop and remote support for 90 employees, and provide training to employees.

What You'll Likely Do
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this class and are not intended to be an inclusive list.

• Monitor, operate and manage 125 Windows 10 computers, including 2 Windows 2019 VM Servers, 2 Quest KACE VM, 1 Open text Fax Appliance, and 40 iOS devices using Workspace ONE to ensure proper functioning and recommend solutions to correct malfunctions; install and configure Windows 10 computer and/or Cisco VoIP hardware and software; service and maintain equipment.
• Provide support for desktop computers and related devices (laptops, printers, scanners, etc), network and phone support, office application support (Microsoft Office 365 and related applications).
• Active Directory Management.
• Cyber Security and data recovery; work with Department of Technology to support Cyber Security initiatives including the management and monitoring of our systems including FireEye; perform work related to system backup and/or restoration.
• Implement computer applications; debug, maintain and document the above software programs and procedures used to enhance existing local area network.
• Research, analyze and test application or system software for compatibility and capability to specific job applications and assignments; may recommend hardware and software purchases.
• Provide support for desktop computers and related devices (laptops, printers, scanners, etc), network and phone support, office application support (Microsoft Office 365 and related applications).
• Perform and monitor scheduled job executions, including system and application backups and archiving tasks, on multiple, distinctive platforms.
• Verify system backups and control records with Department of Technology; assist in the maintenance of files and libraries; create logical directory structure; may be responsible for retention and storage of databases.
• Maintain IT materials and supply inventories; coordinate and schedule hardware repairs; perform routine equipment maintenance, repairs and modifications on various computer systems and related equipment; create user groups and individual accounts.
• Research and analyze data; compile, tabulate and generate reports; document procedures and programs; may develop written help materials; retrieve and download and/or upload data; assist with the transition of data/operations between systems.
• This position requires working on-site in an office, following all health and safety protocols.
Appointment Type
This position is a Temporary-Exempt Appointment, with an anticipated duration of nine months. The position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.

Minimum Qualifications

Education
Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience
Three (3) years of experience performing analysis, installation, and technical support in a network environment.

Substitution
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications


• Certifications such as CompTIA A+ and Microsoft 365 Certified.
• Three (3) years of recent and verifiable experience in Customer Support for IT Department.
• Three (3) years of recent and verifiable experience maintaining and troubleshooting PC desktops and Client Server Applications in Windows environments.
Additional Application Information
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. Applicants must meet the minimum qualification requirement by the final filing date, unless otherwise noted.

Candidates are requested to submit a 1) resume and 2) transcript or diploma, and attach both to their application. Upload these documents as a PDF or Word file, under the “Other” tab in the application system. Click on the "Upload Attachments" button and a pop-up window will open. If you do not see the pop-up window, check that your pop-up blocker allows pop-ups from https://www.jobapscloud.com.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://jobapscloud.com/sf/ to register an account (if you have not already done so) and begin the application process.
    1. Select the desired job announcement.
    2. Select “Apply” and read and acknowledge the information.
    3. Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”.
    4. Follow instructions on the screen.
    5. Attach two documents that include your resume and college transcript/diploma. Upload these documents as a PDF or Word file.

      Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @dcyf.org, @first5sf.org).

      Applicants will receive a confirmation email that their online application was received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

      All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

      Please email Adam Romoslawski, Senior Human Resources Consultant, at Adam.Romoslawski@sfgov.org should you have questions about the application process. For questions regarding the status of your application or the selection process, please refer to the ‘Timeline’ section under the Selection Procedures heading.

      Selection Procedures

      Timeline
      Online application filing deadline will conclude at 8am on Monday, November 30th, 2020. Due to the volume of inquiries we receive, we are unable to give application status updates. While we are not able to reach out to every applicant, the hiring manager will contact you directly after the filing deadline if your skills and experiences are a strong match for the position.

      The selection process will include an evaluation of applications and an assessment of candidates' relative job-related knowledge, skills and abilities. Only those applicants most closely meeting the needs of the Department will be invited to participate in the interview selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

      Conviction History

      As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
        • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
        • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
          Having a conviction history does not automatically preclude you from a job with the City.

          If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

          Disaster Service Workers

          All City & County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

          Conclusion

          1. Your application must include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used to determine whether you meet the minimum qualifications.

          2. Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

          3. Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
          sfdhr.org/information-about-hiring-process#applicantswithdisabilities

          4. Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to present additional material at the time of appointment and/or at a later date.

          5. For general information concerning City and County of San Francisco employment policies and procedures, please refer to this web URL: http://www.sfdhr.org/index.aspx?page=20

          6. For Right to Work policy, please refer to this web URL: http://www.sfdhr.org/index.aspx?page=20#identification

          7. Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

          EXAM TYPE: ENTRANCE/PROMO
          ISSUED: November 13, 2020
          CAROL ISEN, ACTING HUMAN RESOURCES DIRECTOR
          DEPARTMENT OF HUMAN RESOURCES
          ANNOUNCEMENT NO: TEX-5638-108174
          DHR/AR/415-557-4869

          8. In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement at Adam.Romoslawski@sfgov.org.

          Benefits

          All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

          For more information about benefits, please click here.


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