IT Operations Support Administrator I - HSA

Recruitment #TEX-1091-107204

Introduction

APPOINTMENT TYPE

This Temporary Exempt (TEX) Category 17 position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of this appointment shall not exceed 24 months (in 6-month increments).

 

 

WHO WE ARE

The Human Services Agency (HSA) is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco.   

 

WHAT WE DO     

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly, and dependent adults. We help people secure employment through training, job search, and child care assistance. 

 

POSITION DESCRIPTION


Under general supervision, the IT Operations Support Administrator I – Desktop Technician, provides technical support for moderately sized networks with single or multiple Local Area Networks (LANs), operational support for multiple, distinctive computers, mobile devices and their networks, and routine system administration activities, which may include network operations, installing, enhancing and maintaining computers, peripherals, and mobile device configuration, or a combination of these activities. Incumbents in this position perform basic desktop functions, troubleshoot or assist with problem resolution; perform data and access protection processes, and perform related work which may include computerized data input and record maintenance.

ESSENTIAL DUTIES

 

The essential functions of this position may include, but are not limited to:

  1. Provide technical and operational support and maintenance for computers and networks; assist in network upgrades; log, track and monitor all problems and requests; provide technical support to department programs and staff in the use of computer applications.
  2. May assign logons and rights, print queues and directory structures; reset passwords; create departmental groups; run security programs.
  3. Monitor and operate computer and telecommunications systems, including data lines, terminals, and printers; troubleshoot hardware/software problems; may coordinate with vendors for equipment repair.
  4. Perform help desk functions for routine issues including problem tracking, analysis, and resolution; define and document help desk solutions; provide problem determination; analyze and resolve system problems to ensure continuous system operations required for scheduled data processing functions; administer off-site storage of data.
  5. Install and configure server hardware, workstations, and various peripherals; install software applications.
  6. Produce, review, and assist in the collection of client data, service issues, and documentation to comply with governmental mandates and regulations.
  7. Monitor and review system software applications and procedures pertaining to accurate reporting; review system output and data processing operations for accuracy and completeness; provide communications support between systems.
  8. Assist in the development and production of system/end-user documentation for application processing and procedures.
  9. Assist in the development and implementation of training activities and materials; instruct users in logon and document identification procedures.
  10. Generate reports and statistics; perform system backups; retrieve documents.
  11. May drive equipment from one HSA facility to another.
  12. Lifting computer equipment weighing up to 25 lbs.

Minimum Qualifications

EDUCATION:

  1. Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

 

AND

 

SPECIAL CONDITIONS:

 

  1. Six (6) months of recent and verifiable experience using the Windows operating system in support of multi-departmental and enterprise systems, including the management of Windows services and use of Windows administrative tools.

 

NOTE: The above minimum qualifications reflect special condition associated with the position to be filled. They may differ from the standard minimum qualifications associated with this classification.

 

LICENSES AND CERTIFICATIONS:
Possession of a valid California driver’s license.

ADDITIONAL REQUIREMENTS:
In addition to the minimum qualifications, this position requires the ability to lift up to 25 lbs.

SUBSTITUTION:

Experience performing analysis, installation, and technical support in a network environment may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

 

DESIRABLE QUALIFICATIONS:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Two (2) years of experience supporting Windows 7/8.1/10
  • Experience providing user support of desktop and software technologies.
  • Working knowledge of Microsoft Active Directory, Network topology and how it interacts with a desktop environment
  • Working knowledge of systems-management software (SCCM or equivalent).
  • Knowledge of enterprise mobile device management such as Blackberry UEM or equivalent
  • Ability to support mobile devices and technology

    **Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted. **

    VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Refer to the following links for verification: https://sfdhr.org/information-about-hiring-process

Education Verification, including verifying foreign credits or degree equivalency: https://sfdhr.org/how-verify-education-requirements%20

 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

-Select the desired job announcement (TEX- 1091-107204)
-Select “Apply” and read and acknowledge the information
-Select either “I am a New User” if you have not previously registered, or “I have
Registered Previously”
-Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

You can also watch this video for further assistance with our online application system:

http://www.youtube.com/watch?v=4-kUFHXhBjQ&feature=youtu.be

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tamara Ranney, by telephone at 415.770.4126, or by email at tamara.ranney@sfgov.org

Selection Plan

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)

Selection Procedures

The selection process will include evaluation of applications in relation to minimum qualifications of the position. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. Notes: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. The department may administer additional selection procedures to make final hiring decisions.  

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

NOTE ON PERSONAL PROTECTIVE EQUIPMENT (PPE):

Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.

GENERAL INFORMATION CONCERNING CITY AND COUNTY OF SAN FRANCISCO EMPLOYMENT POLICIES AND PROCEDURES:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

COPIES OF APPLICATION DOCUMENTS:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

CLERICAL ERRORS:

May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

REASONABLE ACCOMMODATION REQUEST:

Information on requesting a reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

DRIVER’S LICENSE REQUIREMENT:

Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

RIGHT TO WORK:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification


The HSA of the City and County of San Francisco shares a commitment to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.


Exam Type: Temporary Exempt - TEX

Issued: January 6, 2021

Carol Isen, Acting Human Resources Director

Department of Human Resources

Recruitment ID Number: TEX-1091-107204

HSA/ TR / 415-770-4126

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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