1053 IS Business Analyst-Senior (Continuity of Operations)

Recruitment #TEX-1053-904008

Introduction

1053 IS Business Analyst-Senior (Continuity of Operations)

APPOINTMENT TYPE: Temporary Exempt (TEX): This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer, and the duration shall not exceed 36 months.

ABOUT THE DEPARTMENT:
The Department of Technology (DT) is the centralized technology services provider within San Francisco City & County government, delivering technology infrastructure and services to approximately 28,000 employees and 800,000 citizens. The department has an annual operating budget of over $97M and contains over 220 employees. Core service areas include: Technology Architecture & Cybersecurity, Technology Service Delivery & Management, Client Services & Project Management Office, Public Safety Systems & Wiring, Technology Administration, Policy & Governance, and Public Communications.
The Business Continuity and Disaster Recovery (BCDR) Team, part of the Cybersecurity division within the DT, is committed to prepare for disasters and any variety of emergency incidents which may adversely impact the DT’s business operations. A critical element of our preparedness is the resilience of our IT systems, through proper prevention and protection of these systems and their environments, and the capability to quickly recover them when applications, systems, or infrastructure environments fail during and after a disaster.

ABOUT THE POSITION:
We are seeking a high caliber IS Business Analyst - Senior (Continuity of Operations) to join and report to BCDR Program Manager that can provide active support to BCDR program by development and maintenance of IT Continuity of Operators Plan, IT Disaster Recovery Plans and ongoing DR testing and monitoring of compliance with DT owned, managed and supported IT Systems. This position will plan and coordinate Emergency Management operations for the department to ensure business functions and processes recover in the event of a business disruption.

WORK LOCATION: The majority of work will be conducted at the Department of Technology, 1 South Van Ness Avenue, San Francisco CA 94103. However, there may be situations where this position will be required to work at other sites throughout the City of San Francisco, Rancho Cordova and other DR Sites as necessary.

NATURE OF WORK: Candidate must be willing to work a 40-hour week as determined by the department. Travel within San Francisco and other DR Sites may be required. This position requires the ability to be on call for off-hours to support disaster and resumptions efforts during and after a disruption event.

ESSENTIAL DUTIES:
Under the direction of the BCDR Program Manager, the IS Business Analyst - Senior (Continuity of Operations) will perform the following essential duties:

  • Performs all necessary tasks that support the department which includes Business Continuity, IT Disaster Recovery and Emergency/Crisis Management operations.
  • Assists and supports the creation/maintenance of Business Continuity documents (e.g. Business Impact Analysis, Risk Assessments, Business Continuity Plans including disaster recovery plan, test scripts, test summaries) that meet the City's Disaster Policy, standards and requirement.
  • Establishes crisis recovery testing methodologies; plans and coordinates the testing of recovery support and business resumption procedures in different functional areas to ensure the recovery procedures are effective.
  • Drives progress of testing of critical applications and reports on it regularly.
  • Assists with the overall disaster preparedness of the organization.
  • Assists in planning and coordinating various Business, IT Disaster Recovery and Emergency management tests/exercises.
  • Develops and/or updates documentation in a timely fashion to address unforeseen events.
  • Assists with writing and/or updating Business Recovery Plans.
  • Participates in meetings and documents the requirements with Internal Customers.
  • Ensures capable coverage 24 X 7 to support the emergency operations center/department operation center in the event of a real emergency.

The 1053 IS Business Analyst - Senior (Continuity of Operations) also performs other related duties as assigned.

Minimum Qualifications

  1. An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]; AND
  2. Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

SUBSTITUTION:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

DESIRABLE QUALIFICATIONS:

  • Three (3) years of work experience in IT business process analysis, identifying impacts and dependencies, test planning and execution.
  • Ability to work independently.
  • Proven ability to communicate in a clear and concise manner across all levels of an organization, and clearly articulate security and business continuity concepts to technical and non-technical stakeholders.

Verification of Experience: http://sfdhr.org/getting-job#verification  
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are ONLY being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the HR analyst, Katelynn Luong, by telephone at (415) 554-6011, or by email at Katelynn.Luong@sfgov.org.  

Selection Procedures

Supplemental Questionnaire (Qualifying and Informational):

Applicants will be prompted to complete a supplemental questionnaire as part of the online employment application. It is essential that applicants provide complete information in identifying their education, experience, training and licensure, consistent with the information provided on their application. The supplemental questionnaire will be used to evaluate whether applicants meet the minimum qualifications. The Questionnaire will also be used to assess the applicant's knowledge, skills, and abilities as they relate to the this position. Applicants must also complete the official application. The information in the supplemental questionnaire will not be scored and is collected for informational purposes.

The Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

THE CITY AND COUNTY OF SAN FRANCISCO IS AN EQUAL OPPORTUNITY EMPLOYER. MINORITIES, WOMEN AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at
http://sfgov.org/civilservice/rules.

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned. http://sfdhr.org/getting-job#copies  

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA Accommodation: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Issued: February 21, 2020
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-1053-904008
DT/KL/415-554-6011
Position #: 01132776

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.



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