1053 IS Business Analyst-Senior

Recruitment #TEX-1053-108071

Introduction

1053 IS Business Analyst - Senior

This recruitment may close at any time, but no sooner than January 14, 2021 at 5:00 p.m. Interested applicants are encouraged to apply immediately.

Appointment Type: Temporary Exempt (Category 18). In accordance with San Francisco Charter Section 10.104, exempt employees serve at the discretion of the appointing authority. The duration is up to three (3) years.

General Job Description:

The San Francisco Department of Public Health (DPH) Behavioral Health Services utilizes the Avatar electronic health record. Under the direction of Ambulatory Care Applications Manager, the Senior IS Business Analyst oversees most if not all of the various parts of the systems development cycle including needs analysis, structured systems design and analysis, technology and software assessment, project planning and management, implementation and testing, conversion to production status, technical and procedural documentation, and post-implementation assessment. The future incumbent may be the sole IS resource for projects and needs to be able to troubleshoot and resolve problems utilizing a variety of tools and applications which may be unique to individual systems in ambulatory care. The individual must also be able to serve as the technical lead in workgroups addressing behavioral health and regulatory measures and will be responsible for developing data validation processes and formalizing report specifications and documentation for both technical and non-technical users.

Essential Duties:

The essential job functions include the following:

  • Assure proper planning, documentation, installation and testing of various electronic medical record methodologies to meet end user requirements; manage maintenance activities;
  • Prepare test plans, documentation and training materials; work with vendors to prepare technical specifications and scopes of work;;
  • Assure coordination with system vendors and contractors to complete projects; assist with integration of manual and automated system procedures;
  • Coordinate vendor support for the technical and administrative resolution of systems issues;
  • Administer, maintain, develop and support both new and existing Crystal reports and SQL development;
  • Collaborate with Behavioral Health Leadership and IT to design and develop workflows and forms within the myAvatar Electronic Health Record (HER) system;
  • Mentor and provide technical assistance to staff regarding SQL report development;
  • Perform advanced troubleshooting and technical support for existing Crystal reports and resolve data variances;
  • Determine operating characteristics and requirements; monitor and report progress of work;
  • Learn a variety of business procedures and processes; use logic and analysis to solve computer and systems problems;
  • Cooperate in the creation of work plans and monitor personal progress of assigned tasks;
  • Translate functional requirements into systems specifications; analyze data and information using established criteria in order to determine consequences and to identify and select alternatives;
  • Attend and contribute to project team meetings and user meetings;
  • Stay updated on all aspects of electronic medical record creation and maintenance including current governmental regulations; and on interfacing standards including, but not limited to, UMLS, HITSP, HL7, XML;
  • Establish and maintain effective customer focused working relationships with managers, department customers, public, vendors, consultants and others encountered in the course of work;

The 1053 IS Business Analyst - Senior also performs other related duties as assigned.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:
Three (3) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.


One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.


Desirable Qualifications:
  • Experience with myAvatar, Methasoft;
  • Advanced skills in Crystal Reports and SQL;
  • Excellent verbal and written communication skills;
  • Critical thinking skills to identify and propose working solutions;
  • Ability to prioritize and function in a rapid, fast-paced environment;
  • Crystal Reports experience (at least two (2) years);
  • SQL Query experience (at least two (2) years);
  • Healthcare Information Technology experience (at least one (1) year).


Verification of Experience: http://sfdhr.org/getting-job#verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco. In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding the recruitment or application process, please contact the exam analyst, Tara Stevens, by telephone at (415) 554-2919, or by email at Tara.Stevens@sfdph.org.

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. The Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification.

Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process. Applicants wo meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Conviction History

If you receive a conditional offer of employment, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you were given a conditional offer of employment. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you receive a conditional offer of employment, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.
Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at
www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://sfdhr.org/getting-job#copies

Right to Work: http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA Accommodation: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at:
http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Seniority Credit in Promotional Exams can be found at:
http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Issued: December 31, 2020
Carol Isen
Acting Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-1053-108071
DPH /TS/415.554.2919/#01140081

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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