1044 Network Supervisor

Recruitment #TEX-1044-099031

Introduction

1044 Network Supervisor

General Job Description:
DPH is in search of a Network Supervisor to join our enterprise Network Team. DPH’s Information Technology (IT) Department is responsible for supporting the information technology infrastructure for the acute, long term care, and behavioral healthcare clinics throughout San Francisco and on the Zuckerberg San Francisco General Hospital and Laguna Honda Hospital campuses. The IT organization is responsible for the ongoing support and maintenance of the infrastructure and applications which support these institutions, along with the implementation of new services and applications that are used to support and further the mission of promoting and protecting the health of all San Franciscans.

Under general direction, the Network Supervisor serves the role of team lead for the IT Network Team, focusing on supervision, operational excellence, service excellence, strategy development, and innovation. This is a working IT supervisor/network engineer position, where your solid networking skills will serve you well.

Essential Duties:
The 1044 Network Supervisor responsibilities include:

• Leads DPH’s network infrastructure staff and operations, including but not limited to, supervision, staff performance planning & evaluations, resource allocation, project scheduling, vendor engagement & management, and task completion. • Designs, reviews, and implements technical assessments.
• Engineers and designs solutions for complex technology infrastructure challenges through detailed analysis.
• Establishes hardware and software standards; participates in technical committees.
• Monitors, coordinates, and assists in developing the work unit's budget and other plans, such as training.
• Analyzes and recommends procedures consistent with departmental directives, policies, and regulations.
• Develops strategic plans to meet technology infrastructure needs; conducts capacity planning studies to project hardware and software needs.
• Directs and monitors technical support activities related to complex large networks; troubleshoots and supports the network in order to maintain the network's integrity and reliability; and contacts software and hardware vendors when necessary.
• Plans, develops, and implements backup and disaster recovery procedures for large networks.
• Performs as project lead in major projects; monitors, coordinates and reviews project tasks and resources, providing technical assistance and guidance.
• Required to develop and maintain various technical system documentation and provide training to technical staff and co-workers.
• Lead or attend with active participation on various IT workgroups, steering committees, and other recurring meetings representing the IT Network Team.
• Required to provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.
 

The 1044 Network Supervisor also performs other related duties as required.

 

 

 

 

Minimum Qualifications

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience: 
Five (5) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

- At least one (1) year of recent and verifiable healthcare information technology experience (equivalent to 2,000 hours) working with health care information (e.g. Public Health, Epidemiology) or within a clinical systems environment.
- At least three (3) years of recent and verifiable LAN Administration Experience
- At least three (3) years of recent and verifiable Wireless Broadband Network Experience
- Experience with data center technologies, Cisco Nexus, UCS, core routing and switching
- Experience with campus routing and switching technology: Cisco ISR 4400, C3650, C3850, C4500
- Experience with large scale, multi-campus, dense wireless management and improvement
- Ability to improve network maintenance and monitoring tools to expedite our response time, Netreo, NetMRI, Cisco Prime, etc
- Provide 24x7 support and diagnostics for large scale network events
- Automate network administration tasks through creation and maintenance scripts and tools
- Substantial background in troubleshooting and root cause analysis
- Ability to initiate, drive, and/or support innovation and change
- Ability to design new network related technology solutions to improve IT service delivery

Verification of Experience: http://sfdhr.org/getting-job#verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the HR Analyst, Patrick Cheng, by telephone at 415-554-2919, or by email at Patrick.Cheng@sfdph.org.

Selection Procedures

Applications will be reviewed for relevant qualifying education and experience. Only those applicants who most closely meet the needs of the department will be invited to participate in the interview process. Applicants meeting the minimum qualifications are not guaranteed advancement to the selection process. Qualified applicants who are selected for an interview will be notified of the exact date, time, and place of the interview.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at:
http://sfdhr.org/information-about-hiring-process#veteranspreference

Note on Personal Protective Equipment (PPE):

Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.

Licensure/Certification/Registration:

Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.

Note on Electronic Health Records:

The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Statement on Equity, Diversity, and Inclusion:

At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Issued: August 23, 2019
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-1044-099031
DPH/
PC/415-554-2919

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here. 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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