0933 - Manager V, Administration and Operation Director

Recruitment #TEX-0933-110473


 San Francisco Department of Public Health  

0933 - Manager V, Administration and Operation Director

**Applicants are encouraged to apply immediately as this recruitment may close at any time, but not earlier than April 13, 2021* 

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months. 

Reporting to the DPH Chief Operating Officer (COO), and partnering with other executive leaders within DPH, the 0933 - Manager V, Administration and Operation Director is responsible for providing leadership and direction in the administrative and operational aspects of implementation of the Mental Health SF (MHSF) Program and associated behavioral health programs.

MHSF is an innovative program to reshape the provision of behavioral health services in San Francisco, with a projected annual operating budget of $100 million per year and requiring capital investments of up to $150 million or more. The program is overseen by the Director of Behavioral Health Services/MHSF, reporting to the Director of Health and the Director of the San Francisco Health Network (SFHN). To implement this ambitious program, DPH has developed a governance structure with joint executive sponsorship by the Chief Medical Officer of the SFHN and the DPH Chief Operating Officer. This governance structure is designed to create a partnership between:

1. The SFHN, which is responsible for program design, clinical services, and subject matter expertise; and  

2. The operational and administrative divisions reporting to the COO, including finance, human resources, capital planning, real estate, contracting and other supporting services required to implement and administer the programs efficiently. 

The 0933 is deputized by the COO to establish organizational policies and objectives, and to direct and coordinate operating and administrative activities required to implement MHSF. The position is responsible for overseeing and coordinating activities related to MHSF spanning multiple divisions within DPH, including budget, finance, contracts, human resources, capital planning, real estate, compliance, and other activities. The 0933 serves as a partner to senior SFHN executive leadership to direct administrative activities, remove barriers and manage relationships with senior leadership at partner agencies and departments required to support the program’s success, including the Mayor’s Office, Board of Supervisors, City Administrator’s Office, and Controller’s Office, among others. 

Work Location: 101 Grove Street, San Francisco, CA 94102  

Work Hours: Monday – Friday, 8am to 5pm  

Essential duties include but are not limited to:  

- Under policy direction of the DPH COO, plays a leadership role in the MHSF Governance structure, partnering with clinical and system-of-care senior leadership to develop and implementation goals, objectives, policies, priorities, and allocation of resource spanning multiple divisions within DPH. Works in partnership with directors of multiple divisions and sections reporting to the COO, including the Director of Capital Planning and Facilities, Director of the DPH Business Office, Chief Financial Officer, Chief Information Officer, and Director of Compliance and Privacy Affairs to coordinate departmental activities related to the administration and operations of the MHSF project.  

- Directs the allocation of resources to achieve timely outcomes and measurable goals associated with implementation of MHSF; adjusts plans and programs to meet emerging needs or changes to programs.  

- Monitors the efficiency and effectiveness of the organization structure, staff assignments, and administrative systems across multiple operating divisions within DPH needed to support the implementation of MHSF; identifies, analyzes, and implements opportunities for improvement.  

- Communicates regularly with executive-level management across multiple divisions within DPH, including the Director of Health, Director of the San Francisco Health Network, Director of Behavioral Health Services and Mental Health SF, and Chief Medical Officer, among others. Participates in presentations to the Health Commission as needed  

- Represents the Department in policy and operational discussions with multiple stakeholders outside of DPH, including the Mayor’s Office, Board of Supervisors, community-based organizations, and other stakeholders. Serves as a key liaison for the MHSF program on administrative and operational issues to other City departments, including the City Administrator’s Office (Capital Planning Committee and Real Estate Division), Controller’s Office, Department of Public Works, Department of Homelessness and Supportive Housing, and others.  

- Assesses and responds to community needs by monitoring and participating in meetings of appointed bodies with oversight and advisory responsibilities over MHSF.  

- Working with the CFO, makes recommendations on budget development and resource allocation for the $100 million per year MHSF program; working with the Director of Capital Planning and Facilities, coordinates development of a real estate and capital investment strategy for funds totaling over $150 million required to implement the MHSF vision; and facilitates associated budget and resource allocation decisions in multiple DPH branches and divisions involved with MHSF program implementation. Implements and monitors budget expenditures within the MHSF project and related capital programs. 

The 0933 - Director, Administration and Operation performs related duties as required/assigned. 

Minimum Qualifications

1. Education: Possession of a Bachelor’s degree from an accredited college or university; AND 

2. Experience: 5 (five) years of experience in budget planning and development for public agency or health care organization, 3 (three) of which must include supervising employees. 

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. 

Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester units or forty-five (45) quarter units equal one (1) year. 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.  

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. 

- 2 years managerial experience in a high level administrative and policy-influencing position who plans, organizes, staffs, leads and controls a major function or effort for the purpose of accomplishing organizational goals.  

- Master’s degree in public administration, public policy, finance, economics, or a closely related field.  

- Experience in capital or real estate planning and financing.  

- Knowledge of public sector safety net health care programs.  

- Knowledge of health care safety net financing practices and programs. 

- Knowledge of county behavioral health service delivery practices and programs.  

- Experience with legislative or public policy development.

Verification of Experience: http://sfdhr.org/getting-job#verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. 

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements    

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Danny Wan, by telephone at 628-217-7119, or by email at danny.wan@sfdph.org.

Selection Procedures

Candidates will be prompted to complete a Minimum Qualification Supplemental Questionnaire as part of the online employment application. The Minimum Qualification Supplemental Questionnaire is designed to evaluate applications in relation to minimum qualifications.

Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates.

Only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process.

Final candidate(s) will be invited to take the Management Test Battery (MTB). The exam results will be for departmental informational purposes only. 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as: 

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. 
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164. 
Having a conviction history does not automatically preclude you from a job with the City. 

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment. 

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.   

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.  

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.    

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor. 

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Copies of Application Documents:  Applicants should keep copies of all documents submitted, as these will not be returned. http://sfdhr.org/getting-job#copies   

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://sfdhr.org/getting-job#identification  

Information on requesting a reasonable ADA Accommodation: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities  

Issued:  April 7, 2021
Carol Isen
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-0933-110473
DPH / DW / 628-217-7119 / 01147581


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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