9922 Environmental Associate

Transportation Outreach

Recruitment #PEX-9922-903712


Transportation Outreach Associate
San Francisco Department of Environment
9922 – Environmental Associate

Are you passionate about promoting community action in support of a healthier environment? Do you enjoy working collaboratively to create change? Are you interested in the transportation sector—or eager to learn more about it? If so, we invite you to take advantage of an opportunity to use your skills to build a better future for San Francisco.

Who We Are
The San Francisco Department of the Environment (SF Environment) provides solutions that advance climate protection and enhance quality of life for all San Franciscans. SF Environment is recognized worldwide for its environmental policies and programs, which center on achieving zero waste, reducing environmental toxins, advancing environmental justice, promoting sustainable transportation modes, expanding clean energy infrastructure, greening our built environment, and protecting our urban forest. We’re a passionate, mission-driven team and a great place to work, offering an attractive benefits package that includes healthcare and retirement.

Who You Are
As the Transportation Outreach Associate, you’ll support the City’s sustainability goals by working on a variety of initiatives designed to get people out of single-occupancy vehicles and into sustainable transportation modes like walking, biking, public transit and carpooling. You will also assist in administering, developing and conducting outreach in support of transportation benefits programs. You can expect to work collaboratively with colleagues, partners and stakeholders that include City departments, San Francisco businesses and residents—so you’re someone who values working in a collaborative and innovative setting with an expectation of inclusivity and impact.

The 9922 Transportation Outreach Associate is an entry-level role designed to offer exposure to a career pathway in environmental outreach and communications. Through work duties, mentorship and professional development opportunities, you’ll build foundational experience in community-based social marketing, public outreach, program administration, project management and customer support while meeting designated position objectives.
What You'll Likely Do
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this class and are not intended to be an inclusive list. 
•  Support marketing, administration and customer service for the City and County of San Francisco’s Commuter Benefits Program, comprising a range of sustainable transportation services and resources for City employees
•  Conduct workshops and other outreach activities that include staffing special events, event tabling, and publicly presenting on transportation benefits and sustainable transportation
•  Support behavior-change and marketing projects from conception to completion
•  Develop project reports and present findings to relevant stakeholders, as assigned
•  Develop and/or coordinate communications via multimedia platforms, including email, websites, newsletters, print media, and social media
•  Monitor and respond to all transportation-related customer inquiries via phone, email, and department website(s)
•  Evaluate the expressed and implied needs of target audiences, track and share relevant learning, and determine solutions to address audience concerns
•  Provide customer support and technical assistance to businesses and other stakeholders regarding San Francisco’s Commuter Benefits Ordinance and Tenant Bicycle Parking in Existing Commercial Buildings Ordinance
•  Perform other duties related to those described above, including supporting related environmental program areas, as assigned
Mentorship & Supervision
During the period of employment, you will serve as an active member of the Communications & Community Engagement team at SF Environment, attending regular team meetings and scheduled outreach activities. The successful candidate will be assigned a mentor and supervisor to guide and train her/him. In some cases, the mentor and supervisor may be the same person. Mentors and supervisors work closely together to provide incumbents with comprehensive, quality training and a rich experience.

Professional Development
Successful candidates will receive training on public speaking and how to successfully engage diverse audiences. They will also receive training on how to successfully create visually dynamic presentations, inspire personal behavior change, and support administrative and accounting functions. Workshops, conferences, and trainings may also be attended to gain an understanding of relevant environmental topic areas and behavior change strategies.

Appointment Type
This is a one-year position; a second year may be possible, contingent upon Department budget conditions and demonstrated competence and professionalism in the first year of employment. This position is categorized as Permanent Exempt and an appointment does not guarantee a second year of employment, nor any future employment with SF Environment or the City and County of San Francisco. The successful candidate will be an at-will employee; the position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.

Minimum Qualifications

Possession of a baccalaureate degree from an accredited college or university.

Education Substitution
Verifiable professional work experience performing duties equivalent to those described within this job announcement may substitute for Baccalaureate degree requirements. One year (2,080 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Desirable Qualifications

•  Knowledge of Microsoft Office and related word processing and spreadsheet applications
•  Experience in customer service, sales and/or outreach
•  Ability to communicate and present effectively (orally, in writing, and by phone)
•  Experience working with people from diverse cultural and socioeconomic backgrounds
•  Familiarity with San Francisco neighborhoods
•  Ability to work both independently and in a highly collaborative team
•  Ability to multitask, with great attention to detail and strong organizational skills
•  Coachable, capable of implementing feedback and dedicated to consistent self-improvement
•  Interest in environmental sustainability, transportation and the role of government in empowering people to make the best choices for themselves, the community and the environment
•  Eager to learn about career opportunities in the environmental sector
•  Willingness to work occasional early mornings or evenings, as needed
Additional Application Information
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. Applicants must meet the minimum qualification requirement by the final filing date, unless otherwise noted.

Candidates are requested to submit a resume, cover letter, & transcript (unofficial is sufficient) and attach it to their application. Upload these documents as a PDF or Word file, under the “Other” tab in the application system.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://jobapscloud.com/sf/ to register an account (if you have not already done so) and begin the application process.
    1.  Select the desired job announcement.
    2.  Select “Apply” and read and acknowledge the information.
    3.  Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”.
    4.  Follow instructions on the screen.
    5.  Attach three documents that include your resume, cover letter, and unofficial college transcript. Upload these documents as a PDF or Word file.
      Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

      Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

      Applicants will receive a confirmation email that their online application was received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

      All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

      Please email Preston Treichel, Senior Human Resources Consultant, at Preston.Treichel@sfgov.org should you have questions about the application process. For questions regarding the status of your application or the selection process, please refer to the ‘Timeline’ section under the Selection Procedures heading below.

      Selection Procedures

      Online application filing deadline will conclude at 8am on Monday, September 16th, 2019. Due to the volume of inquiries we receive, we are unable to give application status updates. While we are not able to reach out to every applicant, the hiring manager will contact you directly after the filing deadline if your skills and experiences are a strong match for the position.

      The selection process will include an evaluation of applications and an assessment of candidates' relative job-related knowledge, skills and abilities. Only those applicants most closely meeting the needs of the Department will be invited to participate in the interview selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

      Conviction History

      As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
        •  Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
        •  Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
          Having a conviction history does not automatically preclude you from a job with the City.

          If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

          Disaster Service Workers

          All City & County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


          1. Your application must include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used to determine whether you meet the minimum qualifications.

          2. Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

          3. Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at web URL: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

          4. Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to present additional material at the time of appointment and/or at a later date.

          5. For general information concerning City and County of San Francisco employment policies and procedures, please refer to this web URL: http://www.sfdhr.org/index.aspx?page=20

          6. For Right to Work policy, please refer to this web URL: http://www.sfdhr.org/index.aspx?page=20#identification

          7. Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

          ISSUED: SEPTEMBER 3, 2019
          ANNOUNCEMENT NO: PEX-9922-903712


          All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

          For more information about benefits, please click here.

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