9180 Manager VI, MTA (Human Resources Chief of Staff)

Recruitment #PEX-9180-904260


The following information describes the civil service classification for which applications are being solicited.

Make sure you read the entire announcement before completing the application form.

The purpose of this announcement is to fill a vacant position in this classification.


Amended to add information in the How to Apply section


Division:  Human Resources 

Work Location:  One South Van Ness, 6th Floor San Francisco, CA 94103

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.


APPOINTMENT TYPE: Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.



The San Francisco Municipal Transportation Agency (SFMTA) is a department of the City and County of San Francisco responsible for the management of all ground transportation in the city. The SFMTA has oversight over the Municipal Railway (Muni) public transit, as well as bicycling, paratransit, parking, traffic, walking, and taxis. We serve San Francisco by creating transportation options that are constant, practical and everywhere; we connect people with their community to enhance the economy, environment and quality of life. We operate today's transportation system and work with our partners to plan the transportation system of tomorrow.



Under the broad policy direction of the SFMTA Human Resources (HR) Director, the HR Chief of Staff provides strategic counsel to the HR Director along with tactical operational oversight throughout Human Resources. By overseeing management operations and providing leadership to various Human Resources units, the Chief of Staff enables the HR Director to focus on larger strategic organizational initiatives. The Chief of Staff will propose, plan and drive forward initiatives on behalf of the HR Director, by creating streamlined processes, communicating consistently and frequently, building trust across the organization, prioritizing projects and assisting key leaders in achieving focus within their teams. 


The incumbent will work with the HR Director to establish strong, trustworthy relationships across the organization and with labor organizations and regional transit organizations in order to influence outcomes and maintain project momentum in HR. The Chief of Staff serves as analyst, decision-framer, project manager and change agent. The Chief of Staff will oversee mid-level managers and functional HR teams and will report and present to Executive leaders, the SFMTA Board and commissions, regulators and advisory groups as needed. 


The Chief of Staff will need to utilize their skills and experience to integrate themselves into an organization quickly and assess and develop plans to remedy issues that serve as barriers to a team or organization operating at maximum effectiveness. The Chief of Staff manages the daily operations of various human resources division functions, as directed, and assists the HR Director with a variety of human resources related activities.



  • Serves as strategic advisor and counsel to the HR Director, working with Executive leadership in the agency and the SFMTA Board on high visibility projects.
  • Oversees the management of various employee levels and makes personnel decisions in consultation with the HR Director.
  • Coordinates and regularly monitors the status of HR projects and tasks.
  • Ensures that cross-functional and high-level HR projects, especially those with high visibility, are executed efficiently and within timeframes.
  • Establishes and maintains cross-departmental relationships to enable leadership success.
  • Establishes relationships and communicates with outside organizations to keep informed of developments and trends in human resources and transit operations and makes recommendations for policy or procedural changes based on these trends.
  • Project management governance - keeps projects progress within HR and involving cross-departmental teams.
  • Supports policy development and implementation.
  • Ensures appropriate service levels and resource allocation for the HR Department.
  • Serves as strategic communications officer.
  • Provides leadership in the collaboration of staff to facilitate planning sessions that will identify critical issues and problems; suggests and recommends options; develops consensus on appropriate alternatives; and works with staff to implement approved recommendations.
  • Establishes and implements guidelines and policies that facilitate HR processes such as recruitments, interviews, hiring, classification, compensation, discipline and training.
  • Assists in and provides guidance on recruiting, interviewing, hiring, and training of staff.
  • Oversees the daily workflow of the various teams.
  • Develops plans for HR units so that process workflows are efficient and effective.
  • Problem solves sensitive and complex, high-level employee and labor organization issues and complaints.  This includes providing guidance to managers in urgent or emergency situations.
  • Builds training processes and systems that reinforce accountability of HR-related matters.
  • Reports and presents to Executive leaders, the SFMTA Board and commissions, and external regulatory and advisory groups, as needed.
  • Provides constructive and timely performance evaluations.
  • Provides Strategic support to the Human Resources Director performing the following:
    • Works closely with the HR Director in strategic planning, policy development, and decision-making.
    • Represents the HR Director with internal and external stakeholders as required.
    • Acts as the liaison, when requested, between the HR Director and other executives and stakeholders to ensure consistent communication, involvement or decision-making at the proper time.
    • Researches, benchmarks, analyzes data, and makes recommendations.
    • Creates and updates dashboards for reviewing key performance indicators.
    • Supports the HR Director in recommending, designing, establishing, and maintaining an effective organizational structure and staffing to accomplish the organization’s goals and objectives.
    • Assists in the coordination, planning and preparation of meetings by ensuring that all necessary information is completed in order to be productive and engaged and that important stakeholders are included at the appropriate time.  Follows up with attendees and monitors information flow.
    • Continuously seeks-out and takes action on process improvement opportunities and system enhancements to streamline Operations.
    • Works collaboratively with committees, employee led affinity groups and others.
    • Champions diversity in all HR related projects and initiatives.
    • Oversees large, often cross-functional, organization-wide projects or initiatives; brings together important stakeholders and helps drive decisions.


1.  Possession of a bachelor’s degree from an accredited college or university AND

2.  Six (6) years of professional-level experience in Human Resources, of which at least three (3) years must have been supervising Human Resources units or teams.



Additional qualifying professional-level experience as described above may be substituted for the required degree on a year-for-year basis. One year of experience will be considered equivalent to thirty (30) semester or forty-five (45) quarter units of college coursework.



1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

2. One year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.


Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalist(s) at the end of the selection process when candidates are referred to hiring. 


  • Management experience in at least two HR functional areas.
  • Experience in providing high level, strategic counsel in HR to the HR Director.
  • Experience in providing presentations to employees, managers and executives; experience working with senior managers, executives on high level and visible projects.
  • Experience in project management and working on cross functional teams.
  • Data analysis experience.
  • Strong knowledge of HR practices and procedures required. SHRM certification preferred, not required.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Experience working with Diversity, Equity & Inclusion (DEI) & Diversity initiatives.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Knowledge of employment-related laws and regulations.
  • Knowledge of and experience with varied human resource information systems.
  • Experience in working in HR in a public transit environment or in HR local government preferred.
  • Proficiency with Microsoft Office Suite or related software.



City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.


  • Click and select 9180 Manager VI, MTA (Human Resources Chief of Staff) (PEX-9180-904260)
  • Click on “Apply” and read and acknowledge the information
  • Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
  • Follow instructions given on the screen

To submit resume using the online application:

  • Select the “Resume” tab in the online application
  • Follow instructions given on screen

To submit cover letter using the online application:

  • Select the “Other” tab in the online application
  • Choose “Upload” as your method of submittal
  • Click on “Upload Attachment”
  • Follow instructions given on screen

In order to comply with social distancing guidelines due to COVID-19, staff is working remotely at this time. As a result, the Department of Human Resources (DHR)’s and SFMTA’s Human Resources offices are currently closed to the general public. We highly recommend applications be completed early. If you are having difficulty submitting your application online, please contact us at 415-646-2193 between 8:00 a.m. – 12:00 p.m. and 1:00 p.m. - 5:00 p.m. Monday through Friday or by e-mail at Michelle.Serrano-Nacorda@sfmta.com  


If you are having trouble attaching your resume and cover letter to the online application, you may submit by e-mail to Michelle Serrano-Nacorda, Analyst, at Michelle.Serrano-Nacorda@sfmta.com, subject: 9180 Manager VI, MTA (Human Resources Chief of Staff) (PEX- 9180-904260). Resume will not be accepted in lieu of completing the online application.


Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that e-mail from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their e-mail to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).


Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.



Applicants may be required to submit verification of qualifying experience and education at any point in the application and/or departmental selection process. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed.  Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.



Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.


Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 646-2193 or, if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources Talent Acquisition Division Services Unit, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9180 - Human Resources Chief of Staff).



Applicants are responsible for updating their e-mail address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account.  If updating contact information online, applicants must contact the analyst at (415) 646-2193 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities




Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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