9180 Manager VI, MTA (Employee and Labor Relations Manager)

Recruitment #PEX-9180-904124


The following information describes the civil service classification for which applications are being solicited.

Make sure you read the entire announcement before completing the application form.

The purpose of this announcement is to fill a vacant position in this classification.




Division:  Human Resources 

Section/Unit: Employee and Labor Relations Unit

Work Location:  One South Van Ness, 6th Floor San Francisco, CA 94103

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.


APPOINTMENT TYPE: Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.


Why manage and lead the SFMTA Employee and Labor Relations Team?

The SFMTA recognizes that our employees are our greatest asset, and in order to achieve our strategic goal of creating an outstanding workplace, we need to have an effective manager who will lead our Human Resources’ Employee and Labor Relations team and develop a continuing constructive relationship with our labor partners.


The Employee and Labor Relations Manager will report to the Director of Human Resources and will be responsible for managing, coordinating and supervising staff performing employee and labor relations activities for the San Francisco Municipal Transportation Agency (SFMTA).


This position develops and facilitates agency-wide development of constructive relationships with labor partners, advises directors and managers on interpretation of Memorandum of Understandings (MOU), disciplinary actions, grievances, current labor relations trends and issues, in addition to participating in various joint labor/management committees. This position also serves the lead negotiator for SFMTA.


We’re looking for someone who is:

  • An effective relationship builder who develops and establishes rapport and maintains mutually productive relationships and relates well to people from varied backgrounds and in different situations.
  • A resilient leader who is a capable decision maker who identifies and understands issues, problems, and opportunities while adjusting effectively in changing priorities, work processes, responsibilities, and environment.
  • An organized overachiever who thrives in working in a fast-paced environment with competing requirements and deadlines.
  • An expert in current labor relations trends and issues.
  • A professional and ethical leader who maintains and promotes individual and organizational integrity, accountability, effectiveness, and high standards in the conduct of all activities.
  • An active engager who can promote, incorporate and model the SFMTA’s values of diversity, equity and inclusion.

What you will be responsible for:

  • Planning, directing, coordinating and evaluating employee and labor relations functions. You will be responsible for overseeing negotiations, grievance processes, investigations of employee complaints and concerns, disciplinary hearings and procedures, and performance management.
  • Exercising direct supervision over assigned professional and administrative staff.
  • Advising managers and supervisors on labor relations issues, union MOU/CBA interpretation, disciplinary actions, grievances, employee coaching, counseling, performance monitoring and evaluation, employment laws, and City and County of San Francisco (CCSF) and SFMTA policies.
  • Developing and facilitating agency-wide development of positive and constructive relationships with leadership of labor unions in the spirit of partnership towards creating an outstanding workplace and advancing the mission of the agency through engaging employees and the unions that represent them. You will participate in various joint labor/management committees to achieve these ends.
  • Chairing multiple joint labor/management committees.
  • Partnering with CCSF on labor negotiations and the development and implementation of labor agreements that affect SFMTA.  You will serve as the lead negotiator for SFMTA’s eighteen (18) bargaining units.
  • Providing training to managers on labor issues and trends, including administration and facilitation of disciplinary and grievance processes.
  • Developing and implementing labor-related policies, practices and controls.
  • Assisting the HR Director and Workforce Development Manager to develop, implement, facilitate, and support ongoing training related to employee relations, leadership, and coaching, as well as compliance with federal, state, and local laws; and CCSF and SFMTA policies, procedures, rules, and regulations.

A few reasons you might love this job:

  • You will work in a highly visible role within the agency.
  • Your work will have a direct impact on the most important relationships for the Agency.
  • You will be challenged daily.
  • You will work with people who are passionate about their work and recognized experts in their fields.
  • You will be working for an iconic agency, a leader in public transit.


1. Six (6) years of professional human resources experience in employee and labor relations or related processes.  This must include three (3) years of supervisory experience; OR


2a. Four (4) years of professional human resources experience in employee and labor relations or related processes.  This must include two (2) years of supervisory experience; AND


2b. Possession of a Bachelor degree from an accredited college or university with major course work in labor relations, human resources personnel, public or business administration, or closely related field.



1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

2. One year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.



The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.


  1. Experience with employee and/or labor relations in a public sector including primary responsibility for labor negotiation and grievance arbitration.
  2. Experience developing labor management partnerships and employee engagement.
  3. Strong oral, written and presentation skills.
  4. Extensive negotiation experience.
  5. Experience working with management staff at all levels within an organization.
  6. PHR/SPHR.


  • Legal & Regulatory Navigation - Understanding, interpreting, and ensuring compliance with laws and regulations.
  • Professional Integrity & Ethics - Displaying honesty, adherence to principles, and personal accountability.
  • Negotiating - Reaching mutually satisfying agreements and compromise.
  • Leading Cross-Divisional Collaboration - Demonstrating cooperation and teamwork while working within and across divisions and teams.
  • Coaching & Developing Others - Supporting others in stretching and expanding their capabilities.
  • Displaying Ownership and Accountability - Holding self and others accountable for measurable high-quality, timely, and cost-effective results.
  • Building and Maintaining Relationships - Establishing rapport and maintaining mutually productive relationships.
  • Decision Making – Choosing optimal courses of action in a timely manner.


San Francisco Municipal Transportation Agency employment applications for this position will be accepted through an on-line process only. A resume and cover letter must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.


  • Click and select 9180 Manager VI, MTA (Employee and Labor Relations Manager) (PEX-9180-904124)
  • Click on “Apply” and read and acknowledge the information
  • Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
  • Follow instructions given on the screen

To submit resume using the online application:

  • Select the “Resume” tab in the online application
  • Follow instructions given on screen

To submit cover letter using the online application:

  • Select the “Other” tab in the online application
  • Choose “Upload” as your method of submittal
  • Click on “Upload Attachment”
  • Follow instructions given on screen

If you are having trouble attaching your resume and cover letter to the online application, you may submit by e-mail to Michelle Serrano-Nacorda, Analyst, at Michelle.Serrano-Nacorda@sfmta.com, subject: 9180 Manager VI, MTA (Employee and Labor Relations Manager) (PEX-9180-904124). Resume will not be accepted in lieu of completing the online application.


In order to comply with social distancing guidelines, staff is working remotely at this time. We highly recommend applications be completed early.  If you are having difficulty submitting your application online, please contact us at 415-646-2193 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Michelle.Serrano-Nacorda@sfmta.com.


Applicants may be contacted by e-mail about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).


Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.



Applicants may be required to submit verification of qualifying experience and education at any point in the application and/or departmental selection process. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed.  Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.



Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.


Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 646-2193 or, if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9180 - Employee and Labor Relations Manager).



Applicants are responsible for updating their e-mail address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account.  If updating contact information online, applicants must contact the analyst at (415) 646-2193 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities




Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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