9177 Manager III, MTA (Substance Abuse Program Manager)

Recruitment #PEX-9177-904089


The following information describes the civil service classification for which applications are being solicited.

Make sure you read the entire announcement before completing the application form.

The purpose of this announcement is to fill a vacant position in this classification.



Division:  Human Resources 

Section/Unit: Employee Wellness – Substance Abuse Program

Work Location:  One South Van Ness, 6th Floor San Francisco, CA 94103


APPOINTMENT TYPE: Permanent Exempt - Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.



As pursuant to Department of Transportation (DOT) regulation 49 CFR Part 40 and

under administrative direction of the Health and Wellness Manager, the Substance Abuse Program Manager will be primarily be responsible for managing the SFMTA Agency’s Drug & Alcohol Program. The incumbent will provide oversight, training, counseling and advise management at all levels regarding the drug and alcohol regulatory compliance and medical services policies/procedures. The incumbent will also secure external contracted services and oversee contractual agreements between the Agency and service agent performing DOT/FTA related testing.  



Manages and directs the activities of the department’s programs:

  • Drug and Alcohol Testing Program
  • Program for employees who test positive
  • Education and training for employees and supervisors 

Develops, administers and monitors and exercises control over all program vendors:

  • Collection
  • Laboratory
  • Medical Review Officer (MRO)
  • FTA Compliance Monitoring

Coordinates and monitors the various components of the federally mandated alcohol and drug testing/substance abuse program:

  • Pre-employment
  • Reasonable Suspicion
  • Post-Accident
  • Random
  • Return-to-Duty
  • Evaluation and Assessment
  • After-care Monitoring
  • Follow Up


  • Provides policy guidance for professional staff responsible for the rehabilitation component of the Substance Abuse Program.
  • Participates in and represents the department in negotiations with various employee organizations regarding changes in the procedures or policy affecting those employees designated as safety-sensitive.
  • Interprets, analyzes, writes policy and procedures and implements federal, state, and local regulations and updates pertaining to alcohol and drug testing of safety-sensitive employees and contractors.
  • Evaluates policy and procedures in consultation with Human Resources Director, Wellness Unit Manager Business, provides programing guidance to the Executive Director, FTA representative, City Attorney, Senior Managers, and Employee Organizations in compliance with federal regulations.
  • Develops and/or coordinates DOT and EAP training for managers, supervisors and employees.
  • Conducts Performance Evaluations for staff.
  • Coordinates and oversee monitoring of contractors/vendors whose employees are subject to FTA Guidelines.
  • Identifies and develops corrective strategies to address problems experienced by operating divisions as a result of drug and alcohol testing program.
  • Develops and implements staff development program for professional and computer staff.
  • Coordinates FTA employee and supervisor trainings for MTA safety-sensitive employees and contractors.
  • Develops annual and supplemental budget request for program operation.
  • Solicits, selects and administers contracts for Substance Abuse Professional (SAP), Collector, Laboratory, Medical Review Officer (MRO) and FTA Compliance Monitoring.
  • Represents the department before Boards/Commission on regarding Substance Abuse and safety-sensitive issues.
  • Provides support in Health and Wellness Programming outreach and development.
  • Performs other related duties and responsibilities as assigned.


Candidate must be willing to work a 40-hour work week as determined by the department, on-call support and occasional weekend and holiday work as needed.



Incumbent will conduct the majority of work at 1 South Van Ness, 6th Floor, San Francisco, CA 94103. However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.



  1. Possession of a Baccalaureate degree from an accredited college or university AND
  2. Three (3) years of verifiable professional experience in Human Resources, Mass Transit or Substance Abuse Treatment, which must include at least two (2) years of administrative experience in interpreting Federal, State and Local policies and procedures AND
  3. Possession of a current, valid Substance Abuse Professional certification.

Substitution: Additional qualifying experience as described above may substitute for up to two (2) years the required education on a year-for-year basis.  One year will be considered equivalent to 30 semester units/forty-five (45) quarter units. 



  1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.
  2. One year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.


Once appointed, the incumbent for this position will be expected to obtain a Department of Transportation (DOT) Drug and Alcohol certification within 6 months of the hire date.



The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

  • Experience in compliance requirements as written in the Department of Transportation (DOT) regulation 49 CFR Part 40.
  • Experience in collection and review of data analysis programs.
  • Experience in Community self-help support groups.
  • Supervision and or support of Employee Assistance Programs and Services.
  • Experience with Diversity Equity and Inclusion trainings.
  • Supervisory experience.
  • Experience with Health and Wellness programming and development.


City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.


  • Click and select 9177 Manager III, MTA (Substance Abuse Program Manager) (PEX-9177-904089)
  • Click on “Apply” and read and acknowledge the information
  • Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
  • Follow instructions given on the screen

To submit resume using the online application:

  • Select the “Resume” tab in the online application
  • Follow instructions given on screen

To submit cover letter using the online application:

  • Select the “Other” tab in the online application
  • Choose “Upload” as your method of submittal
  • Click on “Upload Attachment”
  • Follow instructions given on screen

If you are having trouble attaching your resume and cover letter to the online application, you may submit by email to Michelle Serrano-Nacorda, Analyst, at Michelle.Serrano-Nacorda@sfmta.com, subject: 9177 Manager III, MTA (Substance Abuse Program Manager) (PEX-9177-904089). Resume will not be accepted in lieu of completing the online application.


Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.


Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that e-mail from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their e-mail to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).


Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.


If you are having difficulty submitting your application online, please e-mail Michelle.Serrano-Nacorda@sfmta.com



Applicants may be required to submit verification of qualifying education, experience, and driver license at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 



Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.


Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 646-2193 or, if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9177).



Applicants are responsible for updating their e-mail address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account.  If updating contact information online, applicants must contact the analyst at (415) 646-2193 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities




Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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