9174 Manager IV, MTA
Transit Services Operations Manager
|Department||Municipal Transportation Agency|
|Date Opened||6/19/2020 08:00:00 AM|
|Filing Deadline||7/6/2020 5:00:00 PM|
|Salary||$125,450.00 - $160,134.00/year|
|Job Type||Permanent Exempt|
APPOINTMENT TYPE: Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.
Under direction of the Senior Operations Manager of Transit Services, the Transit Operations Manager of Transit Services is responsible for planning, monitoring, and supervising the daily management of services through direct oversight of Transit Services. The position develops, implements, and maintains policies, Standard Operating Procedures (SOPs), and administratively monitors practices and controls in order to obtain smooth and effective operation of Transit Services. The position coordinates the work activities of the Transit Services staff and trains staff between shift changes to prevent delays in required actions and/or to improve programs or services. The Transit Services Operations Manager receives and analyzes Division and Agency reports, and manages Transit Services overtime, prepares monthly and annual reports, directs the gathering and analysis of information necessary to document and evaluate processes and identifies, recommends, and implements alternative approaches, improvements, or changes. The position will effectively negotiate and resolve difficult and complex issues and problems within Transit Operations, serve as a Transit Services liaison for both internal and external stakeholders, lead the implementation of Division and Agency goals, objectives, policies, and priorities within Transit Services.
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:
· Provides oversight of transit operations in Transit Services in accordance with established policies and directives when the Senior Operations Manager is not on duty.
· Provides direction and supervision of transportation operations within Transit Services.
· Monitors Transit Services effectiveness and efficiency of the service delivery system and recommends areas of improvement.
· Manages Transit Services Field Managers and works with them on leadership skills and accountability.
· Develops, implements, and maintains policies, SOPs, administrative procedures, and monitors practices and controls.
· Prepares monthly and annual reports on data collected in Transit Services.
· Coordinates between the Transit Division and all other SFMTA work units to support effective customer service by way of SFMTA's multi modal transportation.
· Represents the Senior Operations Manager in meetings as necessary.
· Performs other duties as assigned.
1. Bachelor’s degree from an accredited college or university; AND
2. Five (5) years of increasingly responsible experience in transportation related operations and service management with three (3) years of management and/or supervisory experience successfully directing and coordinating public transportation services, transit workforce planning, or transit scheduling; AND
3. Possession of a valid, unrestricted Class C driver license
Additional qualifying experience may be substituted for the required education on a year-for-year basis. One year (2000 hours) will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.
1. Applicants must meet the minimum qualifications at the time of filing date unless otherwise noted.
· Experience in Labor Relations.
· Strong written and verbal communication skills.
· Knowledge and experience in train and bus dispatching.
· Ability to effectively mentor staff.
· Experience in staff development and training.
· Understanding of the safety aspects related to transit operations including workforce coordination.
· Ability to work in a time sensitive environment and ability to effectively act on unanticipated events and emergencies.
· Strong leadership skills including fostering a team environment by ensuring to maintain clear lines of responsibility and accountability.
HOW TO APPLY:
City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered, or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.
• Click and select 9174 Manager IV, MTA (PEX-9174-106245)
• Click on “Apply” and read and acknowledge the information
• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
• Follow instructions given on the screen.
To submit resume using the online application:
• Select the “Resume” tab in the online application
• Follow instructions given on screen
To submit cover letter using the online application:
• Select the “Other” tab in the online application
• Choose “Upload” as your method of submittal
• Click on “Upload Attachment”
• Follow instructions given on screen
If you are having trouble attaching your resume and cover letter to the online application, you may submit by email to firstname.lastname@example.org, Subject: 9174 Manager IV, MTA (Transit Services Operations Manager) (PEX-9174-106245). Resume will not be accepted in lieu of completing the online application.
In order to comply with social distancing guidelines, staff is working remotely at this time. We highly recommend applications be completed early. If you are having difficulty submitting your application online, please contact us at 415.646.2427 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at email@example.com.
Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).
Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.
If you are having difficulty submitting your application online, please contact us at 415.646.2427 between 8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 5:00 p.m. Monday through Friday or by e-mail at firstname.lastname@example.org
Applicants may be required to submit verification of qualifying experience and education at any point in the application and/or departmental selection process. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.
Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at 415.646.2427 or, if hearing impaired at 415.701.5043 (TTY) or in writing to the SFMTA Human Resources, Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9174 Transit Services Operations Manager).
Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account. If updating contact information online, applicants must contact the analyst at 415.646.2427 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.
Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.
The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9174 Manager IV, MTA (Transit Services Operations Manager) is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655). Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing. All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time. Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll. The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.
In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history. Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules. SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.
General Information concerning City and County of San
Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.
Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.
Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities
MINORITIES, WOMEN AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY
AN EQUAL OPPORTUNITY EMPLOYER
As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.