9174 Manager IV, MTA

Transit Management Center Operations Manager

Recruitment #PEX-9174-089273

Introduction

 

 

The following information describes the position for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.

The purpose of this announcement is to fill a vacant position in this classification.


Division: Transit
Section/Unit:
Transit Management Center
Work Location:
1455 Market Street, 7th Floor, San Francisco, CA 94103

Work Hours: Varies
 
APPOINTMENT TYPE: Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

 

POSITION DESCRIPTION:
Under direction of the Senior Operations Manager of the Transportation Management Center (TMC), the Transit Operations Manager of the TMC is responsible for planning, monitoring, and supervising the day to day management of service through direct oversight of the TMC.

The position develops, implements, and maintains policies, Standard Operating Procedures (SOP), and administratively monitors practices and controls, in order to obtain smooth and effective operation of the TMC; coordinates the work activities of the TMC floor staff and training staff between shift changes to prevent delays in required actions and/or to improve programs or services; receives and analyzes division and Agency reports, and is responsible for managing TMC's overtime; prepares monthly and annual reports; directs the gathering and analysis of information necessary to document and evaluate processes; identifies, recommends, and implements alternative approaches, improvements, or changes; negotiates and resolves difficult and complex issues and problems within Transit Operations; serves as the TMC liaison for both internal and external stakeholders ; leads the implementation of division and Agency goals, objectives, policies, and priorities at the TMC.

 

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:

  • Provides oversight of the overall transit operations at the TMC in accordance with established policies and directives when the Senior Operations Manager is not on duty. 
  • Provides direction and supervision of the transportation operations within the TMC.
  •  Monitors the TMCs effectiveness and efficiency of the service delivery system and recommends areas of improvement.
  • Manages TMC floor managers and works with them on leadership skills and accountability.
  • Develops, implements, and maintains policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls.
  • Prepares monthly and annual reports on data collected at the TMC.
  • Coordinates between Transit Division an all other SFMTA work units to support effective customer service by way of SFMTA's multi modal transportation.
  • Represents the Senior Operations Manager at meetings when necessary.
  • Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

  1. Bachelor’s degree from an accredited college or university; AND
  2. Five (5) years of verifiable experience in transportation related operations and service management with three (3) years of management and/or supervisory experience successfully directing and coordinating public transportation services, transit workforce planning, or transit scheduling.

Notes:

  1. Applicants must meet the minimum qualifications at the time of filing date unless otherwise noted.
  2. This position may require the ability to transport work-related materials and equipment weighing up to 50lbs.

 

DESIRABLE QUALIFICATIONS:

  • Experience in multi-modal mass transit related in operations and service management.
  • Experience in Labor Relations.
  • Strong written and verbal communication skills.
  • Knowledge and experience in train and bus dispatching.
  • Ability to effectively mentor staff.
  • Experience in staff development and training.
  • Understanding of safety aspects related to transit operations including workforce coordination.
  • Ability to work in a time sensitive environment and be ready to take action on unanticipated events and emergencies.
  • Strong leadership skills including fostering a team environment by ensuring to maintain clear lines of responsibility and accountability.
  • Supervisory experiences with Rail operations.

HOW TO APPLY:

City and County of San Francisco employment applications for this position will be accepted through an on-line process only.  A resume and cover letter describing how you meet the qualifications must be attached to the online application.  Mailed, hand delivered, or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

 

• Click and select 9174 Manager IV, MTA (PEX-9174-089273)

• Click on “Apply” and read and acknowledge the information

• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”

• Follow instructions given on the screen.

 

To submit resume using the online application:

• Select the “Resume” tab in the online application

• Follow instructions given on screen

 

To submit cover letter using the online application:

• Select the “Other” tab in the online application

• Choose “Upload” as your method of submittal

• Click on “Upload Attachment”

• Follow instructions given on screen


If you are having trouble attaching your resume and cover letter to the online application, you may submit by email at jane.dhaliwal@sfmta.com, Subject: 9174 Manager IV, MTA (Transit Management Center Operations Manager) (PEX-9174-089273). Resume will not be accepted in lieu of completing the online application. 

 

In order to comply with social distancing guidelines, staff is working remotely at this time.  We highly recommend applications be completed early.  If you are having difficulty submitting your application online, please contact us at 415.646.2427 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at jane.dhaliwal@sfmta.com.


Applicants may be contacted by e-mail.  It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

 

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA - Merit Section.  

 

VERIFICATION:

Applicants may be required to submit verification of qualifying experience and education at any point in the application and/or departmental selection process. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

 

SELECTION PROCEDURES:

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

 

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at 415.646.2427 or, if hearing impaired at 415. 701.5043 (TTY) or in writing to the SFMTA Human Resources, Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9174 Transit Management Center Operations Manager - Transit Division).

 

NOTES:

Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account.  If updating contact information online, applicants must contact the analyst at 415.646.2427 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.

 

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

 

DRUG TESTING:

The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9174 Manager IV, MTA (Transit Management Center Operations Manager) is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655).  Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing.  All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time.  Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll.  The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.

 

In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history.  Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules.  SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.

 

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at
http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

 

MINORITIES, WOMEN AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY

AN EQUAL OPPORTUNITY EMPLOYER

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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