Victim/Witness Investigator 1

Functional Title: Victim Advocate

Recruitment #PEX-8129-095911


Appointment type: This is an Exempt Appointment.  Pursuant to the City & County of San Francisco Charter, Section 10.104, any person occupying a position under exempt appointment shall not be subject to civil service selection, appointment and removal procedures. Exempt employees shall serve at the pleasure of the Appointing Officer.

Appointment Type: This is an Exempt Appointment. Pursuant of the City & County of San Francisco Charter, Section 10.104, any person occupying a position under exempt appointment shall not be subject to civil service selection, appointment, and removal procedures. Exempt employees shall serve at the pleasure of the Appointing Officer

The mission of the San Francisco District Attorney’s Office is to investigate, charge, and prosecute all criminal violations of law occurring within San Francisco County, on behalf of the people of the State of California, and to provide support services to victims of crime. The goal of the San Francisco District Attorney’s Office Victim Services Division is to help victims of crime mitigate the trauma of victimization and navigate the criminal justice system in rebuilding their lives. This comprehensive program serves more than 8,500 people every year.

The San Francisco District Attorney’s Office Victim Services Division makes the criminal justice system more humane and accessible to victims of crime by providing comprehensive advocacy and support. The Victim Services Division is comprised of 4 units, the Victim Advocacy Unit, the Victim Compensation Unit, Restitution, and Mass Casualty Crime.

The Victim/Witness Advocate position is responsible for assisting victims of crime by providing the mandated services for the Victim-Witness Assistance Program, pursuant to California Penal Code Section 13835 and the Victims’ Bill of Rights. These services, which are also provided to victims’ family members and witnesses of crimes, including advising participants of program services and outreach activities; referring program participants to professional care providers; explaining the process of the criminal justice system; accompanying victims, family members, and witnesses to court and related hearings; and assisting participants with Victim Compensation Program applications.

Examples of job duties and responsibilities include but are not limited to:

 Advises and assists program participants in obtaining appropriate services, and refers to professional psychological, health, medical, and social service care providers.

 Provides crisis intervention, emergency assistance, and informal counseling in order to deliver timely and comprehensive responses to the immediate and long term needs of the victims.

 Explain laws, rules, regulations, and procedures governing victims’ rights, the criminal justice system and court proceedings, and provides information on case status and disposition, pursuant to Marsy’s Law. 

 Assists participants in the preparation, verification, and submission of claims to the California Victim Compensation and Government Claims Board, and monitors claim progress and payment.

 Assists with transportation for victims and witnesses when appropriate.

 Conducts program educational presentations to law enforcement, schools, community agencies, and other criminal justice system agencies.

 Translates as required to meet program participant needs. Translating may be oral or in written form.

 Compiles statistical data for use in preparing reports and surveys; prepares reports, memoranda and correspondence.

 May accompany victims and witnesses to court proceedings and related hearings and assist with the preparation and delivery of victim impact statements.

 May act as liaison between the department and law enforcement, courts and community agencies.


Under supervision, performs a wide variety of victim/witness investigative and support duties; interviews victims and witnesses about criminal case; collects and compiles information pertinent to cases; prepares reports on investigations; explains criminal justice system to victims and witnesses and develops supportive and cooperative relationship with individual; may provide support to victims and witnesses in court; assists other public and private agencies in criminal justice functions. This is the journey level in the series. Incumbents perform routine field and office investigative and legal research assignments. It is distinguished from Victim/Witness II in that the latter involves supervisory responsibility and receives assignments of greater difficulty that require some degree of independent judgment.

Minimum Qualifications

Required qualifications: Minimum of one (1) year experience working in social service, case management or advocacy position.  

Desirable Qualifications: Bachelor’s degree or higher in Social Work, Psychology, Criminal Justice or closely related field. Experience or in-depth knowledge about victimology, advocacy, trauma and health/mental health services, knowledge of criminal justice system, court process and public safety familiarity with San Francisco’s diverse neighborhoods as well as their respective community-based programs, experience collaborating across government agencies and facilitating multi-agency processes, strong independent initiative, capacity to operate flexibly in a rapid pace environment, and ability to manage a high case volume.

Knowledge of:

 Federal, State, and local laws and regulations pertinent to the criminal justice system, victim services, and advocacy, including victims’ rights- Marsy’s rights.

 Federal, State, and local judicial and law enforcement procedures;

 The California Victim Compensation and Government Claims Board

 Crisis intervention techniques; trauma informed services

 Principles and practices of effective public speaking;

 Public and private community resources, care providers, and agencies;

 Principles and practices of recordkeeping/data collection


 Understand, interpret, and apply laws, rules, and regulations related to the Victim/Witness Assistance program;

 Identify and be responsive to other needs of crime victims, including providing emergency assistance or referral to other agencies and care providers;

 Act as a liaison between victims and judicial and  law enforcement staff;

 Exhibit emotional stability under conditions of high stress, limited supervision, and rapidly changing situations and circumstances; handle sensitive situations and confidential matters discreetly and effectively;

 Strong written and verbal skills used to communicate effectively with people of various educational, socio-economic, and cultural backgrounds;

 Demonstrate and maintain a high degree of initiative, maturity, integrity, accountability and good judgement.

 Bilingual skills are highly desirable particularly in Cantonese, Mandarin, and Spanish

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit to register an account (if you have not already done so) and begin the application process. Select the desired job announcement Select “Apply” and read and acknowledge the information Select either “I am a New User” if you have not previously registered, or “I have Registered Previously” Follow instructions on the screen Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,, Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. 

Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the Personnel Analyst, Shavaun Tolliver by email at 

Selection Plan

The selection process will include an evaluation of applications in relation to minimum requirements.   Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to evaluate candidates.  If so, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.  All applicants meeting the minimum qualifications may not be invited to participate in the interview process.  

Applicants for consideration for hire will be required to complete a criminal background check.   The District Attorney's office is an Equal Opportunity employer and encourages women, people with disabilities and members of racial, ethnic, religious and sexual minorities to apply.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures
Important Employment Information for the City and County of San Francisco can be obtained at or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued:  May 15, 2019
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-8129-095911

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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