5504 Project Manager 2

Property Assessment Tax System Project Manager

Recruitment #PEX-5504-087215



Permanent-Exempt (PEX) Appointment

This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer. This project has an anticipated duration of up to three (3) years. 

Who We Are 

The Office of the Assessor-Recorder is responsible for carrying out property tax-related functions governed by the State Constitution and State and local laws. Our core responsibilities include locating all taxable property in the City and County of San Francisco, identifying ownership, establishing a taxable value, and applying all legal exemptions. Property broadly includes both real property and personal property owned by businesses. The Office of the Assessor-Recorder is also responsible for recording documents and maintaining those public records. Over 400 different types of documents are recorded annually, including deeds of trust, reconveyances, liens, and public marriage licenses. The Office is also responsible for collecting any transfer tax due upon a change in property ownership. The Office of the Assessor-Recorder strives to conduct our work with the core principals of professionalism and integrity. 

What We Do

Heightened activity in the real estate and business markets means increased demand for the work of our Office. Every year, property tax revenue accounts for about one-third of the City’s General Fund revenue, representing close to $1.9 Billion in Fiscal Year 2016-2017. This revenue funds crucial services like police, fire, health and family support services. Through the dedicated work of the Assessor-Recorder staff, the City experienced a 10% increase in the local assessment roll compared to the previous year, representing a cumulative value of over $230 Billion. This is due in part to strong growth in the real estate market, additional construction across San Francisco, and our office’s efforts in increasing efficiency. Fiscal Year 2016-2017 transfer tax revenue of $409 Million is the highest level we have seen in the City’s history, and accounted for 12% of the City’s General Fund revenue. In recent years, we have taken significant steps toward modernizing our operations, including launching a new information management system to create a better, more convenient way of managing our close to 300,000 property files and documents and to safeguard our information. We have also started a multi-year, multi-organization effort aimed at modernizing City-wide property tax systems. Meanwhile, our core values continue to drive our efforts to improve customer service. 

What We Are Looking For

The Office of the Assessor-Recorder is looking for a talented Project Manager to help lead our Department in a multi-year project to replace our legacy Property Assessment System that manages the City’s $237 billion in assessed property value. The new system will handle all aspects of assessment functions and will be able to integrate with other City systems, specifically the Office of the Treasurer & Tax Collector. Our Department is currently in negotiations with Sapient to serve as the system integrator using a Salesforce platform. It is anticipated that the project will consist of a definition phase, and three subsequent phases that will introduce new functionality into a production environment. The ideal candidate will have project management expertise as well as the interpersonal ability to lead others through change and transition.

The Job  

Under the direction of the Project Director, this position will serve as the Project Manager for the City’s Property Assessment System. The City project team will consist of business analysts, subject-matter-experts, and technical staff who will work alongside the system integrator to deploy the new system. The Project Manager is responsible for overseeing the design, configuration, development, reporting and system interfaces for the new system. The position will lead the City business analysts and subject-matter-experts on the project, coordinate the project plan with the system integrator, and work closely with City departments and stakeholders to ensure a successful rollout of the new system.

The essential functions of this position may include but are not limited to:

  • Actively lead the planning process and project stages throughout the implementation.
  • Manage a comprehensive project plan, including resources planning/coordination, risk management, communication planning, etc.
  • Work with the Department’s Product Owners to ensure the new system’s design meets the Department’s requirements.
  • Ensure that the project is delivered on-time, within scope and budget.
  • Manage change to project scope, schedule, and budget.
  • Ensure resource availability and allocation.
  • Create and maintain comprehensive project documentation.
  • Identify and manage issues and risks throughout the project.
  • Provide expert guidance to address critical and/or outstanding issues impacting the implementation.
  • Drive collaboration between the project functional teams, the system integrator, and operations staff to achieve milestones and deliverables.
  • Appropriately communicate technical information to a nontechnical audience and summarize detailed information to an Executive audience.
  • Maintain staff by recruiting, selecting, and orienting project employees.
  • Performing related duties and responsibilities as assigned.  

The Ideal Candidate

The ideal candidate will not only have system implementation project management expertise but also has the interpersonal skills to lead others through change and transition.  The ideal candidate is collaborative, personable, passionate about work, a good listener, has positive and productive communication skills, and can translate “tech speak” into layperson terms.

Minimum Qualifications

Minimum Qualifications

A Bachelor's Degree in Computer Science, Information Technology or other related field and four years of experience implementing and managing integrated information systems projects, OR

Eight years of experience implementing and managing integrated information systems projects.

Desirable Qualifications

Master’s degree in computer science, business administration, IT or related field; Project Management training and certifications (PMP); Other PMO certifications desirable; IT Project Management experience, preferably on a project(s) implementing Salesforce and using a waterfall and agile implementation methodology.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Gerald Buss, by telephone at 415.554.5213, or by email at Gerald.buss@sfgov.org.


Selection Plan

Selection Procedures

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Office of the Assessor-Recorder will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Issued:  June 8, 2018
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-5504-087215


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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