1840 Junior Management Assistant

Recruitment #PEX-1840-100026



LOCATION:  Matriculation Office, Ocean Campus.

CONTACT (for information regarding position): Mandy Liang, Matriculation office at (415) 239-3848, mliang@ccsf.edu. 

APPOINTMENT TYPE:  Permanent-Exempt.  Exempt employees are considered "at will" and serve at the discretion of the appointing officer.

This position is grant funded and funding is reviewed on a yearly basis.  Hours are subject to change after appointment dependent upon grant status.

WORK SCHEDULE:  Full-time (40 hours/week), Full Fiscal Year (260 days).  This position may be required to work evenings and weekends as needed.


Under the direction of the Dean of Student Completion and Retention, the 1840 Junior Management Assistant is responsible for the programs operations, coordination, and support services to students; supports the mission and function of the Matriculation Office and the Bridge to Success Initiative. Essential functions are managing/coordinating the daily operations of the office, serving as a resource for information and processes that support the academic success and retention of students; conducting outreach and educational activities on campus and off-campus including at various high schools; making referrals; helping maintain the office’s normal daily operation. The 1840 Junior Management Assistant also serves as a liaison between the faculty and staff, college departments, high schools, and outside agencies; fulfill student equity goals of closing the equity gap among students, particularly identified equity populations, and facilitate educational access, success, retention, and graduation. This position may be required to work evenings and weekends as needed.


1. Manage the daily operations of the Bridge to Success Initiative and related matriculation services. Provide assistance to students, particularly students transition from high school to college, in receiving direct student support to available resources.

 2. Coordinate and provide services to prospective and current students who experience academic difficulty and other barriers that interfere with their academic success.

 3. Demonstrate sensitivity to the unique needs of students transitioning from high school to college to create a welcoming atmosphere.

4. Provide information and assistance to students; assist students with college applications, enrollment processes and resource referrals.

5. Provide student leadership development and coordinate events and activities such as special events, workshops, and orientation for students; refers students to academic and student support services within the institution.

6. Provide administrative support related to the operation of the Bridge to Success Initiative and matriculation services. Perform clerical & technical support activities such as data processing, time reports, inventory control, distributing reports, purchasing, and creating requisitions.

7. Assist in the outreach and recruitment of students. Develop and maintain web pages, student email listserv, newsletter, outreach materials, and social media accounts.

8. Provide stakeholders with referrals to various campus resources and services, and collaborate with other departments, programs, services and community based organizations to provide workshops, presentations, information, and special events while supporting student success.

9. Serve as the point of contact to facilitate/resolve student issues which may arise in any of the functions/areas of the office. Recommend solutions to effectively and efficiently resolve problems as needed.

10. Maintain confidentiality and assist economically minoritized, racial and culturally diverse students to meet their educational and career goals.

11. Gather data, maintain databases, and prepare reports related to students to meet institutional, state, federal requirements and other funding guidelines and requirements.

12. Lead the Bridge to Success Initiative annual strategic planning and program review process to develop programs goals and objectives. Hire, train, mentor, and supervise student workers and volunteers, including assigning tasks and evaluating performance.

13. Collect and process timesheets from personnel and student workers and prepare other payroll records as necessary to meet deadlines.

14. Actively participate in implementing new technology, updates procedure manuals and evaluates outcomes.

15. Coordinate student scholarship programs from different funding sources such as AB 19 to support student success and retention.

16. Supervise the performance of assigned staff to meet departmental administration objectives and goals by delegating and reviewing work assignments, coordinating duties, and assisting on performance evaluations; assist with resolving conflicts and addressing other personnel-related matters.

17. Perform related duties and responsibilities as assigned.

Minimum Qualifications



Possession of a baccalaureate degree from an accredited college or university with major coursework in public or business administration, accounting, finance, economics, social sciences, education, or related field, or other areas closely related to specific department program or function. Substitution: May substitute up to two (2) years of the required education with additional qualifying experience in program/office/operations management, budget development and/or administration, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

NOTE: Work experience with the District as a College Work Study student or Lab Aide (3591) Classification will not be considered or applied as qualifying experience.


1. One or more years of increasingly responsible administrative support or coordination experience in a higher education setting.

2. Experience working in Community College programs or settings supporting students.

3. Demonstrate knowledge and sensitivity of issues and concerns related to students transitioning from high school to college.

4. Ability to pay close attention to detail to ensure consistent accuracy and prioritize workload with frequent interruptions. 

5. Self-motivated and experience in prioritizing many different projects simultaneously, follow-through, and timely completion of projects by established deadlines. 

6. Demonstrate effective oral and written communication skills. 

7. Effective experience in conflict resolution in person, email and/or by phone. Ability to take initiative, problem solve and work independently with good judgment about when to seek direction.

8. Ability to maintain good interpersonal working relationships with a variety of college stakeholders including staff and students and external partners such as high schools and community-based organizations.

9. Must be highly proficient in Outlook, Microsoft Office, and Google Docs. Ability to utilize current technology to enhance services, administer website updates and other programmatic requirements as needed.

How To Apply


To be considered for this position, an online application must be submitted, go to http://jobs.ccsf.edu/postings/4210 on City College of San Francisco's website along with following materials. Note the employment portion must be filled out.

1. A letter expressing interest in the position specifically indicating how you meet the Minimum and Desirable Qualifications as listed in this announcement and identifying the department above; AND

2. A current resume summarizing educational background and related work experience; AND

3. Educational Verification: Verification of qualifying education must include copies of transcripts, diplomas or certificates posting your degree(s) and Major(s). If verification cannot be obtained, the applicant must submit a signed statement with the application explaining why such verification cannot be obtained. Requests for waiver will be considered on a case-by-case basis. Foreign degree(s)/coursework used as qualifying to meet minimum qualifications must be evaluated by a foreign degree evaluation services organization, before an application can be processed. Please contact the CCSF Human Resources Department at (415) 452-7660 for evaluation sources. Failure to submit the required verification or request for waiver with the application at the time of filing will result in rejection of the application.

Verification of Experience: Verification may be requested at any time during this recruitment and selection process. If requested, verification of experience needed to qualify must be submitted on the employer’s letterhead and indicate the name of the applicant, job title, dates of employment, hours/week, and duties performed and must be signed by the supervisor and/or appropriate company representative.

Verification of experience may be waived if impossible to obtain. The applicant must submit a signed statement with the application explaining why verification cannot be obtained. Waiver requests will be considered on an case-by-case basis. Failure to submit the required verification or request for a waiver at the time of verification is requested may result in the rejection of the application

Selection Procedures

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine applicants’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Issued:  September 11, 2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-1840-100026
CCD/ ER/ (415) 452-7722


 New employees hired on or after October 1, 2013 will contribute 2% of salary to the San Francisco Retiree Health Care Trust Fund (RHCTF).

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