1232 Training Officer

Recruitment #PEX-1232-076330


APPOINTMENT TYPE: Permanent Exempt (PEX), this position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.


Under general supervision, the 1232 Training Officer performs journey-level work in the development and presentation of training programs and facilitated events for City and County employees, supervisors, managers, and performs related duties as required.


1.  Develops client relationships and performance agreements that are consistent with the client's needs, the organizational culture, the practitioner's ability to perform, and the ethical standards of the human resources development professional; and discusses requests to identify the general content, boundaries, and guidelines before providing the training session.

2.  Designs/adapts appropriate assessment tools or approaches such as interviews, questionnaires, survey questions, and collects the necessary information for assessing learning needs, determining appropriate instructional design and content, identifying target populations, and evaluating the effectiveness of previous related training programs.

3.  Assesses individual, team, and organizational learning needs by analyzing information obtained from assessment tools, interviews, reports, complaints, other documents and/or consultations with other agencies or groups.

4.  Designs and develops learning programs, facilitated events, seminars, conferences, and materials.

5.  Coordinates training programs, facilitated events, seminars, and conferences that involve planning and scheduling the activities of trainers and other support personnel, and arranging facilities.

6.  Conducts training programs that include, but not limited to, making presentations, facilitating group discussions, and leading and monitoring group activities.

7.  Evaluates the effectiveness of training programs, facilitated events, and seminars, and writes various reports.

8.  Provides coaching and consulting to managers, supervisors, and employees on a variety of issues.

9.  Proposes, promotes, and/or markets training programs, facilitated events, seminars, and conferences by writing proposals, and securing support and approval from City or department managers.

10.  Provides instructional and facilitation guidance to technical experts in areas such as meeting learning goals and objectives, and following professional Training and Development standards.

11.  Administers instructional programs requiring the services of contractors to ensure the delivery of high-quality, cost-effective training.

12.  Researches and prepares written budget estimates, training charges, and/or justifications for the costs of specific training programs, and assists management personnel on fiscal and program decisions.

13.  Performs related duties and responsibilities as assigned.

Minimum Qualifications

1.  Possession of a baccalaureate degree from an accredited college or university; AND

2.  Two (2) years of verifiable experience designing, organizing, and conducting employee training programs.


1.  Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.

2.  Possession of a Master of Arts degree may be substituted for one year of the required experience.

3.  Verifiable experience in teaching adults and developing lesson plans may be substituted for the required experience on a year-for-year basis.

  Essential duties require the following physical skills and work environment: ability to stand for a prolonged period of time, drive to various training sites, use various computer software and equipment, and lift and move up to 25 pounds.


1.  Experience in developing Apprenticeship Programs that provide career building skills and information about the processes for new rotation of apprentices.

2.  Experience in developing and delivering new management and leadership based programs.

3.  Experience in ELM integration which includes conversion of Title VI trainings to on-line trainings and conversion of classroom training to blended learning when appropriate.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement: 1232 Training Officer (PEX-1232-076330)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

The following five (5) items are REQUIRED at the time of filing and must be attached to the online application: cover letter, resume, a sample of a recently developed trainer’s guide and corresponding slides for a non-technical training, and an agenda of a team meeting that you developed and facilitated.  Late or incomplete submissions will not be considered.  Mailed, hand delivered or faxed documents/applications will not be accepted.

1.  To submit your team meeting agenda using the online application:

  • Select the “writing sample” tab in the online application
  • Choose “Upload” as your method of submittal
  • Follow instructions given on screen

2.  To submit your slides for a non-technical training using the online application:

  • Select the “Other” tab in the online application
  • Choose “Upload” as your method of submittal
  • Follow instructions given on screen

3.  To submit your trainer's guide for a non-technical training using the online application:

  • Select the “Other” tab in the online application
  • Choose “Upload” as your method of submittal
  • Click on “Upload Attachment” Follow instructions given on screen

4.  To submit a resume using the online application:

  • Select the “resume” tab in the online application
  • Follow instructions given on screen

5.  To submit a cover letter using the online application:

  • Select the “letters of reference” tab in the online application
  • Choose “Upload” as your method of submittal
  • Follow instructions given on screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the analyst at (415) 554-6000.

Selection Procedures

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6000 or, if hearing impaired at (415) 554-6015 (TTY).


Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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