1053 IS Business Analyst-Senior - PeopleSoft Change Management

Recruitment #PEX-1053-083221


 Senior Business Analyst
People & Pay - Change Management Team, Systems Division

Controller's Office Systems Division

The Systems Division of the Controller’s Office manages the City and County of San Francisco’s Enterprise Oracle and PeopleSoft Applications, which include Oracle Interaction Hub, PeopleSoft Human Capital Management (HCM), PeopleSoft Financials and Supply Chain Management (FSCM), PeopleSoft Enterprise Learning Management (ELM), and Oracle Business Intelligence.  These applications are branded locally as our SF Employee Portal, SF People & Pay, SF Financials, SF Procurement, SF Learning, and SF Reports and Analytics systems.  Collectively, these applications provide a robust, integrated platform that delivers mission-critical services to 55 City Departments, eliminating the need for hundreds of independent legacy systems and customized applications.  The division serves over 35,000 active City employees, 75,000 retirees and 25,000 City vendors (bidders and suppliers).  Peripheral and legacy applications also supported by the division include Cognos Business Intelligence, Informatica, Phire Architect and FreshWorks.  The technology implemented and maintained by the Systems Division provides standardization, transparency, and efficiency for the City’s crucial business processes.  Users are fully supported to ensure adoption of these interconnected functionalities. 

The Controller’s Systems Division seeks a 1053 Business Analyst – Senior to join the People & Pay Change Management Team.  The People & Pay Change Management Team is responsible for providing various levels of user support, managing system security, the development and delivery of training, and communication and engagement activities for the adoption of the People & Pay System.  The City uses the SF People & Pay and SF Leaning Systems (Oracle PeopleSoft Human Capital Management and Enterprise Learning Management) to deliver mission-critical programs for human resources, benefits administration, payroll services, absence management, ePerformance, and enterprise learning management.

The incumbent will work mainly in user support to handle system security and resolve issues by responding to basic and complex issues, liaising between Central and City Departments, proposing steps for resolution, documenting existing business processes and making recommendations for improvement through process re-engineering.  Speaking to large groups of users, and the development and delivery of training will also be required in this position. 

Essential duties include, but are not limited to:

  • Review access requests to determine fit between request and user’s job responsibilities and functional area, working with Department security liaisons to address questionable access requests, and granting the appropriate roles necessary to update user’s security profile;
  • Conduct periodic review of Department and Central agency access, partnering with security liaisons to ascertain if access remains applicable to current business needs, and proposing necessary security adjustments;
  • Analyze current approach to maintaining security and making recommendations to streamline and improve overall process;
  • Manage incoming calls/emails from users of the supported systems, including providing direct assistance, analyzing and resolving the problem/issue, and routing it to the correct Functional or Technical resource when required;
  • Provide consultation to Central and City Departments around system function and business process across multiple PeopleSoft modules, including Human Resource, Time and Labor, Absence Management, Payroll, ePerformance and Enterprise Learning Management;
  • Draft business process documentation with assistance from Functional or Business Owner Subject Matter Experts when necessary, creating Visio diagrams of the business process and sharing the business process with system users;
  • Interface with users to determine training needs, and delivering training classes and presentations developed by self or other team members to large groups of users;
  • Manage change resistance when updates/changes/new processes are planned and implemented;
  • Perform other duties as assigned.

Note:  This recruitment is to fill two (2) vacant exempt positions for the People & Pay Change Management Team in the Systems Division. 

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualification

  • Experience in PeopleSoft security.
  • Functional expertise in PeopleSoft Human Capital Management and Enterprise Learning Management.
  • Working knowledge of business process flows used to support human resource, time and labor, and payroll enterprise software systems.
  • Background in technology consulting or contracting with clients.
  • Demonstrated expertise in utilizing written and oral communication skills to document and share business process and project management reporting information.
  • Experience developing business process and software development release projects.   
  • Two (2) years training development and delivery for technical and functional users of automated business products and software tools.
  • Two (2) years’ experience planning, writing and publishing technical documentation requiring thorough understanding of product functionality and technical implementation requirements.
  • Two (2) years defining, planning and executing business process change initiatives coincident with enterprise information system implementations.
  • Expertise in utilizing appropriate tools for documenting processes, developing and delivering training, and performing help desk activities, for example Visio, screen capture tools, streaming video.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the analyst, Vicente Centeno, by telephone at (415) 554-7506, or by email at Vicente.Centeno@sfgov.org


Selection Procedures

Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. 

Verification:  Applicants will be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Permanent-Exempt (PEX) Appointment:  This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer. The project has a maximum duration of up to three (3) years.

Recruitment Type: PEX
Issued: 12/21/2017
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-1053- 083221
CON/VC/(415) 554-7506


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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