1031 IS Trainer-Assistant

Epic Trainer Assistant

Recruitment #PEX-1031-096507

Introduction

1031 - IS Trainer- Assistant

Epic Trainer Assistant

San Francisco Department of Public Health

 

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans.  To further this work, SFDPH is implementing an enterprise electronic health record to better deliver care across its many sites and modalities.  A key responsibility in this work is the training and readiness of SFDPH staff, Providers and affiliates. Under the direction of an IT Epic Training Manager, the Epic Trainer Assistant will play a crucial role in the support of an engaging training curricula that integrates build configurations with departmental and end-user workflows to make the system meaningful and useful.

 

APPOINTMENT TYPE: This is a Permanent Exempt (PEX Category 18) recruitment that may not exceed three (3) years. Exempt employees are considered "at will". These positions are excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.  

 

POSITION DESCRIPTION: Under general supervision, the 1031 IS Trainer - Assistant will contribute to the daily administration and coordination of training functions and events, provide end-user and provider scheduling and software support, perform light field service related tasks for training and classroom devices,  as well as tutorial instruction on operational procedures specific to the SFDPH Epic platform.

 

ESSENTIAL DUTIES:

The IS Trainer - Assistant will be responsible for the following:

  • Provide training assistance to the SFDPH Epic Training and Clinical Informatics Department;
  • Provide administrative support to the SFDPH Epic Training Department;
  • Help initiate new innovative strategies in the training program;
  • Help develop and maintain training materials, manuals, course catalogs and supplies;
  • Conduct and organize workshops and orientation programs for all end-user roles;
  • Ensure a positive learning environment in training execution;
  • Run and communicate reports on events and training programs;
  • Assist in scheduling, communicating and the distributing of training related artifacts;
  • Perform end-user registration, just-in-time support and resolution of registration issues;
  • Prepare training Key Performance Indicator (KPI) documentation for delivery and quality of program;
  • Maintain and manage events and calendar of the training department;
  • Assist in troubleshooting and resolution of hardware, software and Audio/visual equipment problems;
  • Provide training and support for technology equipment and web services used for meetings;
  • Provide training and support for multifunction copier/printer/scanner devices;
  • Other related duties as required.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

1. Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. AND

2. Experience:

Six (6) months of closely related experience of functions of commonly used personal computer software; basic statistical concepts; training techniques.

Substitution:

Experience in delivering support and/or training in computer applications and procedures or experience in providing support for computer applications and procedures may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

 

Desired Qualifications:

  • Possession of a Bachelor’s degree from an accredited college or university preferably in computer science, information systems, information technology or closely related field;
  • Strong knowledge of, or exposure to, Epic Healthcare IT system;
  • Extensive and in-depth knowledge of computer processes and procedures;
  • IT training experience.

Verification of Experience: http://sfdhr.org/getting-job#verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. 

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jason Wong by email at Jason.C.Wong@sfdph.org.

Selection Procedures

Departmental Review: The selection process will include an evaluation of application in relations to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all. 

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://sfdhr.org/getting-job#copies

Right to Work: http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA Accommodation: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Exam Type: Exempt

Issued: May 8, 2019

Micki Callahan

Human Resources Director

Department of Human Resources

Recruitment Number: PEX-1031-096507

DPH/JW/415-554-2931(#01026459)

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


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