0954 Deputy Director - HSA

Economic Support and Self-Sufficiency

Recruitment #PEX-0954-112825


Appointment Type: Permanent Exempt. This position is exempt from Civil Service appointment (Charter Section 10.104); appointment to Deputy Director positions are made by the Agency’s Executive Director and appointees serve at the discretion of the Agency head.

Who We Are

The San Francisco Human Services Agency (HSA) provides services in the areas of economic support and self-sufficiency, child welfare, disability and aging, and early care and education.   It has a budget of $1.3 billion, 2,374 FTE, and works in partnership with other City/County agencies and community based organizations to deliver services to low income residents of the city.  Its vision is a San Francisco where everyone has the opportunity and support to achieve their full potential through all stages of life.

Position Overview

The Deputy Director for Economic Support and Self-Sufficiency (ESSS), reports to the Human Services Agency Director.  They oversee the Agency’s CalWORKs/Welfare-to-Work, General Assistance, and MediCal/CalFresh eligibility programs.  ESSS has over 1,100 employees and a budget of $308 million.

Essential Duties and Responsibilities

  1. Through subordinate executives/managers, directs the division’s programs.   
  2. Oversees evaluations of program effectiveness and identifies changes needed in program strategies and approaches. 
  3. Leads organizational change processes to enhance access to services for the division’s large and highly diverse client base.
  4. Assures programs are compliant with applicable federal, state and local regulations and quality standards. 
  5. Proposes changes in the division’s annual budget and makes decisions on the management of the division’s resources throughout the fiscal year.
  6. Serves as a member of the Agency’s senior executive team.  Participates in discussions of agency-wide policies and strategies.
  7. Represents the department/division with other local government agencies, community based organizations, the Mayor’s Office and Board of Supervisors, other counties, and the state.

Compensation and Benefits

The City and County of San Francisco offers a competitive benefit package for management employees that includes:

• Eleven paid legal holidays per year
• Five days of paid executive leave per year
• Paid vacation of 10-20 days per year, depending upon years of service 
• Paid sick leave (13 days per year)
• Flexible benefit plan including medical and dental insurance
• Paid management training program
• Deferred compensation plan (457K)
• Defined benefit retirement plan
• Life insurance
• Paid parental leave pursuant to CCSF policies and labor contract provisions
• Social Security
• $7,200 annual credit toward the management cafeteria plan


Minimum Qualifications

1. Education: Possession of a baccalaureate degree from an accredited college or university;


2. Experience: Six (6) years of verifiable, professional, progressively responsible management level administrative experience in a public human services department or private non-profit agency.   At least three (3) years of experience must have been as an administrator in a mid- to high-level management role with the responsibility for major program operations, budget or policy direction.  This experience must include six (6) years supervising professional staff.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units.



The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

  • Master’s degree in Public Policy, Public Administration, Social Work or related field.
  • Strong administrator with a sound understanding of Social Services programs and the needs of San Francisco’s low income clients and communities.
  • Knowledge of public human services benefit programs in the areas of food and nutrition, health care, cash assistance and workforce development.
  • Effective team builder at the senior manager level.
  • Ability to clearly articulate goals, work with mangers to develop strategies to meet them, and with analysts to gauge results. 
  • Experience working as an executive in a unionized environment.
  • Excellent verbal and written communication skills.
  • Ability to work across organizational lines to craft solutions for groups of clients who need the services of multiple programs, divisions and agencies.
  • Experience developing staff so that line staff, analysts and managers can continue to build their skills and grow in their roles, and promote within the agency/city.

**Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.**

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen


In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, and San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst Ivy Yeung by telephone at 415-557-6205 or by email at ivy.yeung@sfgov.org.

Selection Plan

Screening of Applications

Selection Procedures

Screening of Applications (Weight: Qualifying):

Applications and resumes will be screened for relevant qualifying experience and education. Additional mechanisms may be implemented in order to determine a candidate's qualifications.  In the event of a large number of qualified applications, a committee of experts may evaluate the qualifications for the position.  Only those candidates who are deemed best qualified and meet the needs of the Department will be invited to continue in the selection process.  Applications that meet the minimum qualifications are not guaranteed advancement in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment. 

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Clerical Errors: May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

General Information: Concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Driver’s License requirement: Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

Note on Personal Protective Equipment (PPE):

Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.

The Human Services Agency of the City and County of San Francisco is committed to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.  


Exam Type: PEX
Issued: June 24, 2021
Carol Isen, Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-0954-112825
HSA/IY 415-557-6205


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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