0953 Deputy Director of Strategy and External Affairs

Recruitment #PEX-0953-109945


Applicants are encouraged to apply as soon as possible as this announcement will remain open until a sufficient candidate pool has been attained.

The City
One of the most popular tourist destinations in the world, San Francisco is a city of truly international character with an eclectic mix of Victorian and modern architecture and a highly diverse cosmopolitan population. With approximately 885,000 residents in a 47 square mile area, San Francisco is the thirteenth most populous city in the United States and the fourth most populous city in California. The City is an internationally famous tourist destination known for its cultural and performing arts scene. For the sports fans, San Francisco is home to the Giants and 49ers, with the A’s, Raiders and Golden State Warriors located nearby in the East Bay. With over thirty international financial institutions, six Fortune 500 companies and a large infrastructure of professional services, including law, public relations, architecture, and graphic design populating downtown, San Francisco is a world-class city. With Silicon Valley nearby, San Francisco has also emerged as a high-profile technology center. The City is home to San Francisco State University with over 30,000 students, the City College of San Francisco, the University of San Francisco, the University of California Hastings College of Law, and the University of California San Francisco.

Incorporated in 1850, the City and County of San Francisco is a consolidated city-county. It is the only such consolidation in the state of California. The Mayor is also the County Executive and the County Board of Supervisors acts as the City Council. Because of its unique status, the government of San Francisco is responsible for a broad array of city, county, and regional functions. These include management of county health, welfare, and justice functions; a port, international airport, and a public transportation agency; and, a regional public utility department offering water, sewer, and power to customers in San Francisco and the broader region. The City has jurisdiction over property that extends well beyond the physical boundaries of San Francisco, including the San Francisco International Airport in San Mateo County and the Hetch Hetchy Valley and watershed in Yosemite National Park. The City charter defines the two branches of government in San Francisco. The executive branch, led by the Mayor, includes other citywide elected and appointed officials. The legislative branch consists of the eleven-member Board of Supervisors. The Board, led by a President, is responsible for passing laws and budgets. San Franciscans can also make use of direct ballot initiatives to pass legislation. Voters elect members of the Board of Supervisors as representatives of specific districts within the city. The current Mayor is London Breed, and the Board President is Shamann Walton. Additional information on City government is located here: https://sfgov.org/

Who We Are
The Department of Homelessness and Supportive Housing (HSH) began operations on August 15, 2016 with the mission of making homelessness rare, brief and one-time in San Francisco. The Deputy Director of Strategy and External Affairs will be responsible for overseeing strategic planning and development and overseeing the Department’s external affairs function. In partnership with the Department Director, Deputy Director for Administration, the Deputy Director for Programs, and the Chief Equity Officer, the Deputy Director of Strategy and External Affairs will provide leadership and direction to the Department. Candidates will have a career history that demonstrates outstanding leadership skills and a strong understanding of the issues related to social services, homelessness, and housing. This highly accomplished executive will be well prepared to help address homelessness, the number one issue in San Francisco, leaning on their expertise in strategy, communication, and policy. HSH has a well-developed Strategic Framework (http://hsh.sfgov.org/research-reports/framework/) and the Deputy Director for Strategy and External Affairs will have the opportunity to continue successful planning and implementation in a well-resourced environment.

    What We Do
    The Department of Homelessness and Supportive Housing, formed in August 2016, consolidated existing homeless services and housing previous administered by multiple City agencies. San Francisco is a pioneer in homeless service provision and some of the City’s better-known programs include:

    • Street outreach and service connection through the Homeless Outreach Team;
    • The innovative Navigation Centers - a low-barrier shelter program;
    • Rapid rehousing rental subsidies for families, adults, and transitional aged youth;
    • The Homeward Bound program which has helped more than 11,000 individuals return to stable housing situations in their communities of origin; and
    • A robust supportive housing program with over 8,000 units that provide permanent exits from homelessness to individuals and families in San Francisco.

    The Department of Homelessness and Supportive Housing has a budget of over $852 million, with $789 million contracted to nonprofit organizations. The staff of 135 works closely with nonprofit partners, other city departments, philanthropy, homeless and formerly homeless individuals, and the community at large to achieve its mission. The Department strives to be a national leader in the movement to end homelessness by developing a coordinated, client focused system that tests innovations and scales proven solutions.

    The Department of Homelessness and Supportive Housing is in the third year of a five-year strategic framework designed to change how San Francisco addresses the homelessness crisis. The plan focuses on street outreach, temporary shelter, prevention, diversion, coordinated entry, housing placements, and exits from permanent supportive housing. It takes a data-driven approach to addressing homelessness, bringing a compassionate and common-sense approach to using San Francisco’s well-developed programs to create an effective Homelessness Response System.

    What You’ll Be Doing
    The Deputy Director of Strategy and External Affairs will be responsible for the development, implementation and oversight of strategic planning and implementation, partnership development, philanthropy, communications, legislative affairs, community engagement and local, state and federal policy in the Department of Homelessness and Supportive Housing, centering equity in each aspect of this work. Under the direction of the Department Director, this position will provide strategic direction and leadership as part of the Executive Team that includes the Deputy Director of Administration and Finance and the Deputy Director of Programs and Chief Equity Officer.

    This position oversees all external and intergovernmental affairs, coordinating directly with leaders at the local, state and federal level on homeless and housing issues. The position helps develop Citywide homeless policy and participates in citywide policy making committees, task forces, as well as regional and statewide policy making committees and acts as a liaison between the department and other city departments, elected leaders, regional agencies, non-profit organizations, clients and general public. The position is a direct report to the Department Director, manages a small team of five professional staff and works collaboratively with the Mayor’s Office and other City departments.

    The position includes the following responsibilities:

    • Partner with the new Chief Equity Officer and leaders throughout HSH to drive equity approaches for HSH and the Homelessness Response System.
    • Lead a team which manages legislative affairs, communications, and community engagement.
    • Lead the Department’s strategic planning process focused on outcomes and systems change; lead change management efforts to ensure program staff adopt and support strategic plan implementation.
    • Provide leadership and guidance around defining departmental goals, objectives, policies, and priorities.
    • Develop Citywide homeless strategy and policy and participate in citywide policy making committees, task forces, as well as regional and statewide policy making committees and act as a liaison between the department and other city departments, elected leaders, regional agencies, non-profit organizations, clients and general public.
    • Direct staff to propose, research, monitor, analyze and evaluate legislation and regulation issues that might impact HSH.
    • Manage intergovernmental affairs as well as relationships with the Mayor’s Office, Board of Supervisors, and other city leaders/stakeholders.
    • Develop a communication and media strategy to ensure engagement with staff, several constituencies, agencies, stakeholders, and nonprofit service providers to inform, increase public understanding and obtain support, and support positive relationships.
    • Oversee the content and continuity of HSH’s social media channels and website with consistent messaging, accurate information, and positive reflections of HSH.
    • Provide support to the Deputy Director for Programs to maintain and strengthen relationships with nonprofit service providers while ensuring their work is aligned with Department’s goals
    • Drive partnership approaches including non-profits, neighborhood groups, philanthropy, and others to improve collaboration across the City to respond to homelessness.
    • Perform other duties as assigned.

    The Ideal Candidate
    The ideal candidate will be a tested executive and proven leader who empowers employees to achieve their potential, celebrate their contributions, and drive toward success on behalf of the Department, our clients and the community. The Deputy Director of Strategy and External Affairs will have extensive experience and knowledge of national best practices on homelessness and how to implement them at a local level and experience supporting, developing or implementing social and economic equity strategies, policies, or programs for individuals experiencing homelessness Additional personal attributes and characteristics strongly desired in this accomplished professional will include someone who: 

    • Has experience in practices that promote diversity, equity and inclusion in addressing homelessness.
    • Possesses an understanding of the complexities of working as an executive within a large local government agency.
    • Has experience managing a comprehensive external affairs program for a government agency
    • Strong understanding of poverty, homelessness, and the administration of federal, state and local social services.
    • Possesses outstanding management skill commensurate with managing the external affairs for a highly visible department profile strategy.
    • Embraces the opportunity to receive and incorporate feedback from stakeholders, especially those with lived experience.
    • Has excellent supervisory and communication skills.
    • Fosters an environment of continuous improvement and communicates feedback regularly.
    • Makes decisions in a clear, timely and collaborative manner.
    • Values honesty, integrity, trustworthiness, common sense, and compassion.
    • Demonstrates a practice of collaboration, innovation, and transparency with a variety of stakeholders.
    • Embraces data analysis to achieve efficiency and effectiveness and can create a culture of achievement and accountability; and
    • Supports the Department’s vision and able to drive the implementation of its strategic framework.

    The ideal candidate will have experience working and managing within a civil service/merit system environment. This person will have outstanding personnel management skills including the ability to engage in coaching, set expectations, hold staff accountable, and conduct effective performance evaluations. Lastly, this person will thrive in leading day-to-day operations of a very fast-paced, multi-faceted and high-profile department.

    Minimum Qualifications

    Baccalaureate degree from an accredited college or university; and

    Four (4) years of managerial experience for an organizational unit or program within the field of social services, homelessness, supportive housing, or similar public sector programs with responsibilities including: strategic planning; legislative affairs; policy development; and communications. All qualifying experience must include supervising employees.

    Education: May substitute additional qualifying experience for the required education on a year-for-year basis for up to two (2) years. One year of education is equal to 30 semester hours or 45 quarter units.

    Desirable Qualifications
    The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring. 

    • Master’s degree in fields such as public administration, public policy, social work; or closely related fields.
    • Knowledge and experience with:
    • Social service systems that focus on homelessness and/or poverty;
    • Best practices, public policy, and funding streams related to homelessness and/or social services;
    • Principles and practices of policy analysis and development at the Federal, State and local levels;
    • Principles and practices of project management, especially for large-scale systems implementation.
    • Ability to:
    • Effectively supervise managers and staff;
    • Coordinate and supervise the development and implementation of complex programs;
    • Analyze and resolve complex problems
    • Negotiate effective solutions that balance diverse interests;
    • Work independently in a fast-paced environment;
    • Exercise sound judgment within general policy guidelines;
    • Communicate effectively, both verbally and in writing; and
    • Effectively manage multiple high priority projects at a time.

    Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

    One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

    How To Apply

    Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

    • Select the desired job announcement
    • Select “Apply” and read and acknowledge the information
    • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
    • Follow instructions on the screen

    In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

    Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

    All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

    Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact Melanie Laman, Human Resources Manager, at Melanie.Laman@sfgov.org.

    Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

    Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

    Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

    Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

    Selection Procedures

    The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

    Final candidate(s) will be invited to take the Management Test Battery (MTB). The exam results will be for departmental informational purposes only.

    Tuberculosis Screening
    Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.


    Conviction History

    As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

    • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
    • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

    Having a conviction history does not automatically preclude you from a job with the City.

    If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

    Disaster Service Workers

    All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


    Reasonable Accommodation Request
    Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable accommodation here.

    Terms of Announcement
    Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

    Copies of Application Documents
    Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

    Right to Work
    All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

    General Information Concerning City and County of San Francisco Employment Policies and Procedures
    Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.

    Issued: 3/10/21
    Carol Isen
    Acting Human Resources Director
    Department of Human Resources
    Recruitment ID #: 109945



    All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

    For more information about benefits, please click here.


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