0941 - Manager VI, Systems Operations Manager

Recruitment #PEX-0941-106778


0941 - System Operations Manager
San Francisco Public Utilities Commission, Water Supply & Treatment Division 
10/30: Announcement closing date extended due to change in the minimum qualifications, those who have applied do not need to re-apply.

APPOINTMENT TYPE: Permanent Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of this appointment shall not exceed 36 months. 

Who are we?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process. 

Position Description:
Under the direction of the Regional Water System Manager, the System Operations Manager at the Water Supply & Treatment Division manages the operations of the Regional Water System (RWS); directs, supervises and develops System Operations Section (SysOps) personnel; manages the maintenance of the Division’s water treatment, pumping, monitoring and control facilities; oversees administration of budgeting, contracting and personnel processes required to maintain the availability of adequate resources needed to assure continuity and quality of the vital services performed by the System Operations Section.  This position has direct responsibility for the operation and maintenance of public drinking water facilities, which remain in service on a 24-hour-per-day/7-days-per-week basis, and supply 2.7 million SFPUC customers with drinking water.  

Essential duties and responsibilities: 
  • Manage the operations of Regional Water System (RWS): plan, organize, direct and control Water Supply and Treatment Division facility operations in coordination with other Water Enterprise operating Divisions, wholesale customer agencies and regional partners, to ensure the achievement of SFPUC objectives related to customer service,  operational efficiency, RWS facilities stewardship and protection of the environment; establish effective and cooperative working relationships with other department personnel, customers, and other agencies; prepare and present effective communications; evaluate, plan for and monitor results of technical analyses, scheduling, resource deployment, communications, and training required for state-of-the art operations of the RWS.
  • Direct, Supervise and Develop SysOps Personnel: assign Section objectives to subordinate staff; provide the training and supervisory oversight that staff need to succeed; ensure staff have sufficient coaching and consultation through regular one-on-one sessions and timely and fair evaluation through formal performance reviews; establish/interpret policies and ensure that they are understood and implemented; utilize the hiring process to ensure adequate staffing and smooth succession; utilize the disciplinary process to enforce work standards; and utilize contracting processes to supplement the Section’s labor force and skillset as needed.
  • Manage the Maintenance of SysOps Facilities:  direct all maintenance activities needed to ensure safe, reliable, compliant and efficient functioning of SysOps facilities – treatment plants, pump stations, the SCADA system and the interties;  coordinate with the Division’s other Sections to involve their resources in the maintenance of SysOps facilities as needed; participate in condition assessment activities at SysOps facilities; identify capital improvements needed for operational reliability, efficiency and regulatory compliance; and utilize contracting processes to supplement the Division’s labor force and skill-set as needed.
  • Manage, Administer and Represent the Division and the SFPUC: administer budgets, contracts and personnel processes as required to sustain Section services; assist in preparation and implementation of Division policies and procedures; serve temporarily in Division Manager capacity as needed; and represent SFPUC in meetings with high-level political officials, administrative officials, various department heads, as well as educational institutions regarding matters concerning with water treatment and purification.
  • Participate in Capital Project Planning and Delivery:  identify operational priorities for capital improvement program planning; provide operational objectives for capital improvement projects at SysOps facilities; and assist with operational acceptance testing activities; and coordinate RWS operations with pipeline inspections.  
  • Class 0941 – System Operations Manager performs other related duties as required.
Nature of Work
The System Operations Manager has direct responsibility over treatment, pumping, monitoring and control facilities that are in operation 24 hours a day, 7 days a week. Operational anomalies that occur after hours may require response. 

Reporting Location: 1000 El Camino Real, Millbrae CA 94030 
The Ideal Candidate
San Francisco’s Public Utilities Commission seeks a confident, results-oriented leader and manager who is passionate about the environment and public service. The ideal candidate will be responsible for overseeing multiple major projects at one time to ensure budgets are contained and timelines are met. They will also champion working in a fast-paced, supportive environment where collegiality, professionalism, teamwork, and an appreciation for fun are valued.

The Leadership Competency Model illustrates what it means to be successful for any leader at the SFPUC, supporting our commitment to organizational excellence. The ideal candidate will have a demonstrated track record and ability to exercise the following competencies which are the most critical to the Systems Operations Manager, SFPUC role:

  • Relationship Management 
  • Strategic Planning 
  • Business Acumen
  • Change Management
  • Accountability 
  • Talent Management
  • Innovation
  • Safety Excellence 
Equal Employment Opportunity:  The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. 

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:

1. ExperienceFour (4) years of verified managerial experience in the oversight of operations, engineering, or regulatory compliance of water treatment facilities, of which all must include supervisory experience; AND

2. Licenses: Possession of a State of California Grade V Water Treatment Operator Certificate OR a California Professional Engineering license; AND Possession of a valid California driver's license.

 Desirable Qualification:

  • Demonstrated oral and written reporting skills.              

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the “Education” and “Training and Employment Record” sections of the City and County of San Francisco online application by the filing deadline. 

A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. 

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement 
  • Select “Apply” and read and acknowledge the information 
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen 
In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement. 

We communicate by email: You may be contacted by email about this announcement and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date.  Also, you must ensure that email from CCSF is not blocked on your computer by a spam filter.  To prevent blocking, you should set up your email to accept CCSF mail from the following addresses: @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu. You will receive a confirmation email that your online application has been received in response to every announcement for which you apply.  You should retain the confirmation email for your records.  Failure to receive the email means that the online application was not submitted or received.

Word of advice: All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Applications completed improperly may be cause for ineligibility, disqualification or may result in lower scores. If you have any questions regarding this recruitment or application process. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Danny Wan, by email at jobs@sfwater.org. 

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ - Qualifying)  
Applicants will be emailed to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position.

Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Conviction History

If you receive a conditional offer of employment, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you were given a conditional offer of employment. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. 
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.

If you receive a conditional offer of employment, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities 

General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20 

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies  

Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: September 18, 2020, amended 10/16, 10/30
Micki Callahan, Human Resources Director 
Department of Human Resources 
Recruitment ID:106778 - 01108225
PUC/DW dwan@sfwater.org


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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