0933 Manager V - Chief Information Officer

Recruitment #PEX-0933-903708


Receipt of applications may close at anytime, but not before September 20, 2019 by 5:00 PM.

Applicants are encouraged to submit their application immediately.


Appointment Type:

This permanent exempt position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. 


Mission Statement:

The San Francisco Sheriff’s Department works with the public, criminal justice and community stakeholders to safeguard the lives, rights and property of all people we serve. We strive to complete our mission in a manner that maintains the trust and confidence of the people of San Francisco.


About the Department:

The San Francisco Sheriff’s Department is led by elected Sheriff Vicki Hennessy. The San Francisco Sheriff’s Department serves the people of San Francisco by administering the county jails, as well as alternatives to incarceration, providing general law enforcement and patrol operations, providing security for the Superior Court and high-profile public buildings and performing civil court orders.  The Sheriff’s Department employs approximately 860 sworn staff and 187 non-sworn employees. For more information on the San Francisco Sheriff’s Department, visit: http://sfsheriff.com/


Position Description:

As a member of the Management Team, the Chief Information Officer (CIO) will report to the Chief Deputy of the Projects and Planning Division Commander. The CIO will be responsible for the business and strategic direction of the technology and resources for the Sheriff’s Department.  This includes assessment of the status and ability of the current Information Technology Support Services (ITSS) unit and development of a strategic plan to improve, expand and develop the current level of service. This includes project management, prioritization and roadmap management for new technology requests, portfolio and resource management, business operations and collaboration with other departments. This position is responsible for leading cross functional/departmental technology projects and ensuring information is readily available, accessible, accurate and automated while decreasing redundancy and excessive labor to obtain.  The CIO will work collaboratively with management, administration, and direct service providers throughout the organization to update and modernize existing systems.  Additionally, the CIO will participate as the Sheriff’s primary representative at the Committee on Information Technology (COIT) and Justice Tracking Information System (JUS T.I.S) meetings.


The CIO will manage/lead the ITSS Unit and will recommend technology and policies and procedures consistent with best practices and legal mandates.  To this end, the CIO will collaborate with the City’s Department of Technology and other criminal justice stakeholders to implement policies, programs and initiatives based on technology that promote the goals of the department and the City and County of San Francisco.  As the CIO of a law enforcement agency, the CIO must be able to maintain confidentiality and adhere to the strict guidelines for the management and distribution of local, State and Federal databases and information systems and the ability to sustain the California Law Enforcement Telecommunications System (CLETS) requirements throughout employment with the San Francisco Sheriff’s Department.


Essential Duties:

The Chief Information Officer’s essential duties will include but not be limited to:

  • Alignment of information technology (IT) with the department’s strategic goals and objectives through the development and implementation of an IT strategic plan, as outlined in the City Services Auditor Report 02/15/18

http://sfcontroller.org/sites/default/files/Documents/Auditing/Sheriff%27s%20IT%20Report%20Final.pdf that supports the San Francisco Sheriff’s Department.

  • Lead innovation and strategy sessions within IT and with business partners.
  • Oversight of the ITSS Unit projects and programs, operational activities, and supervises, train and evaluates the activities of personnel and coordinates and monitor the work of consultants and contractors working for the San Francisco Sheriff’s Department.
  • Oversight and coordination through subordinates of the management of information technology systems, IT projects, desktop and IT customer support operations and data reporting and analytics functions.
  • Identification and prioritization of technology investments, advocating and marshaling for the resources necessary to deliver them in the most efficient manner.
  • Definition of technical requirements for the procurement of vendor hardware and software systems and applications. Evaluate the total cost of ownership of technical solutions with a focus on cost efficiency and effectiveness.
  • Service as the department’s technical liaison to software and hardware vendors, consultants, and partners as well as negotiating favorable contracts with IT vendors.
  • Representation of the department and promotion of its interests to inter-agency committees and working groups. Effectively communicates with business and technical senior management, project teams and stakeholders.
  • Development and implementation of procedures, controls and policies to maintain smooth, effective, and secure systems operations that remain compliant with city cybersecurity policy and practice, administrative, legal, and regulatory requirements / serving in a leadership role within the City of San Francisco and at the State and Federal levels when necessary in the development and advocacy for administrative, legal, and regulatory requirements.
  • Lead technology risk assessment for the department and coordinates security assessments and audits with Controller’s office and City Cybersecurity Officer.  Actively participates in city unified cyber incident management planning and exercises with Department of Technology (DT) and Department of Emergency Management (DEM).
  • Preparation of Requests for Information (RFIs) and Requests for Proposals (RFPs) for hardware and software systems and applications as well as purchase, deployment, and evaluation of risks and benefits of adopting new technologies and computer systems.
  • Supervision, guidance, and development of technical staff, including the identification of learning and training opportunities to keep staff updated with current technological skills and trends as it evolves.
  • Participation in the recruitment, development and training of a team of sworn and non-sworn staff to meet the goals set by the strategic plan of the department and unit priorities; as well as hiring, mentoring and motivating IT personnel.
  • Participation in the development of the department’s annual budget and maintenance of operating cost within fiscal boundaries to include tracking, optimizing, and enforcing short-term and long-term IT budget.
  • Provide information technology leadership to the executive management team while maintaining a high level of customer service at all levels throughout the department and the general public.
  • Performs related duties as assigned.


Minimum Qualifications:

1.  Possession of a bachelor’s degree from an accredited college or university in computer science, business administration, or closely related field; AND

2.  Five (5) years of professional Information Technology experience managing and directing broad-based IT operations and leadership to include high-level financial/budgetary responsibility such as project development, cost estimates, oversight of the IT budget. This experience must include three (3) years supervising information technology professionals.


Substitution: Additional professional Information Technology experience managing and directing broad-based IT operations and leadership to include high-level financial/budgetary responsibility such as project development, cost estimates, oversight of the IT budget may substitute for up to two (2) years of the required education on a year-for year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience. 


Desired Qualifications:

  • Experience with law enforcement technologies including case management, 911 systems, mobile devices, jail management systems, video recording, etc.
  • Experience leading and managing administrative technology, such as ensuring privacy and security of user information systems.
  • Experience in advancing staff productivity with technology support.
  • Experience in effective management of information technology assets for a law enforcement agency operating in cooperation with other justice involved partners.
  • Experience in a public safety environment.
  • Extensive project management experience.
  • Solid background in change-management.
  • Fluidity with multiple programming languages including: SQL, MTML and JavaScript.
  • Knowledge of multiple IT software platforms including CRM, ERP and CMS.
  • Superior oral communications abilities to present information to stakeholders with varying degrees of technical knowledge.
  • Excellent communication skills; ability to articulate ideas to both technical and non-technical audiences.
  • Ability to achieve and maintain CLETS Certification.


Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.



City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

  • Click and select 0933 Manager V (Chief Information Officer) (PEX-0933-903708)
  • Click on “Apply” and read and acknowledge the information
  • Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
  • Follow instructions given on the screen.

To submit resume using the online application:

  • Select the “Resume” tab in the online application
  • Follow instructions given on the screen

To submit cover letter using the online application:

  • Select the “Other” tab in the online application
  • Choose “Upload” as your method of submittal
  • Click on “Upload Attachment”
  • Follow instructions given on the screen

If you are having trouble attaching your resume and cover letter to the online application, you may submit by fax to (415) 554-7050, ATTN: 0933 Manager V (Chief Information Officer) (PEX-0933-903708). Résumé will not be accepted in lieu of completing the online application.

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org,  @dcyf.org, @first5sf.org).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.

If you are having difficulty submitting your application online, please contact us at (415) 554-4012 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. – 4:30 p.m. Monday through Friday or by email at amy.woo@sfgov.org.



Applicants may be required to submit verification of qualifying experience, training, and driver license at any point in the application, examination and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the examination announcement. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.



Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed to advance through all the steps in the selection process.


Management Test Battery: (Informational purposes only)

Candidates deemed eligible to participate in the selection process will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343.  A passing score must be achieved on the Management Test Battery to continue in the selection process.  This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.


Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.


Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-4012 or, if hearing impaired at (415) 554-7889 (TTY) or in writing to the San Francisco Sheriff’s Department, Personnel Unit, Room 456, City Hall, 1 Dr. Carlton B. Goodlett Place, San Francisco, CA 94102 (specify Class 0933 Manager V – Chief Information Officer).


Background Investigation:  Prior to employment with the San Francisco Sheriff’s Department, a thorough background investigation will be conducted to determine the candidate’s suitability for employment. The investigation may include, but not be limited to: criminal history records, driving records, drug/alcohol screening, and other related employment and personal history records. Reasons for rejection may include use of controlled substances and alcohol, felony conviction, repeated or serious violations of the law, inability to work with co-workers, inability to accept supervision, inability to follow rules and regulations or other relevant factors. Candidates must clear Department of Justice and Federal Bureau of Investigation fingerprinting. Criminal records will be carefully reviewed; candidates who do not report their complete criminal records on their applications will be disqualified. Applicants will be fingerprinted.



Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account. If updating contact information online, applicants must contact the analyst at (415) 554-4012 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.


General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.


Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned.


Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.



Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:



Recruitment Type:  Permanent Exempt

Issued:  August 30, 2019

Micki Callahan, Human Resources Director

Department of Human Resources

Recruitment ID Number: PEX-0933-903708

SHF/AW (415) 554-4012



Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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