0933 Manager V - Emergency Medical Services Administrator

Recruitment #PEX-0933-113263


CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please here.

 Applicants are encouraged to apply immediately as this recruitment may close at any time but no sooner than 5 PM on September 1, 2021.

Appointment Type:

This is a Permanent Exempt appointment and is exempt from Civil Service Commission rules pursuant to the City and County of San Francisco, Charter Section 10.104, and incumbents are considered “at will” and serve at the discretion of the Appointing Officer. This is a full time, 40 hours per week appointment.


Department Overview:

The current position is located at the San Francisco Department of Emergency Management. The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco. DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency. For more information on the Department of Emergency Management, please visit: http://www.sfdem.org/.


Position Description:

Under policy direction, the Emergency Medical Services (EMS) Administrator is responsible for all functions and activities of the EMS Agency in a very complex pre-hospital and hospital system. The EMS Administrator provides leadership and direction in developing new programs and establishing organizational policies, priorities and objectives to improve patient care and outcomes to residents and visitors of San Francisco, focusing on building coordination and collaboration among the participants in the EMS system to identify and operationalize the specific components of these broader goals. They are responsible for ensuring that the EMS system meets local, state and federal regulations governing EMS systems and for providing reports on the performance of the EMS system to local authorities and the public. The position participates in committees for EMS and disaster planning across City departments and represents the Department with State and local commissions and with national, state, regional and local agencies as well as the media. They also plan, develop, and monitor the budget for the Division and make decisions on allocation of resources within the division.


The essential functions of this position include:


  • Plan, administer, monitor, organize, direct and coordinate the review of the CCSF Emergency Services system including services provided by multiple provider agencies in compliance with State and Local requirements.
  • Establish standards, goals and objectives for EMS system operation. Monitor the system performance through quality assurance and analyzing the "gap" to produce training and recommendations for system improvement.
  • Training and certification for all emergency pre-hospital care personnel and oversee/monitor training and certification programs. Enforce applicable laws, regulations, policies and contract requirements.
  • Conduct long-range program planning to improve current operations and to meet future needs.
  • Analyze and evaluate current and pending legislation related to EMS Programs and make changes as needed.
  • Hire and direct the activities of agency staff; evaluate staff performance through coaching, mentoring, development and monitoring of work plans to operational goal and objectives, take action on disciplinary matters if needed to improve performance.
  • Direct emergency medical and disaster planning in cooperation with the Public Health Department, including patient tracking and Mass Casualty Incidents. Help coordinate the Medical Health Operations Area Coordinator (MHOAC) program and provide MHOAC function, EMS Branch Manager or EMS Liaison at the SFDPH Department Operations Center or the CCSF Emergency Operations Center in time of declared disaster.
  • Communicate weekly and monthly with DEM Director on status of the EMS system, semi-annually reports to the Health Commission, weekly meetings with local, State organizations and work in coordination with the DEM PIO on media inquiries and the promotion of the CCSF EMS system.
  • Coordinate with the EMS Agency Medical Director in the development, execution and quality review of EMS system policies designed to improve patient care and outcomes in SF.
  • Work to establish collaboration among EMS providers, hospitals, public health and safety professionals and members of the community to eliminate disparities and raise the level of care in the EMS system.
  • Work with DEM and other partners to provide public education, coordinate EMS research efforts between Public health, academia and EMS providers.
  • Prepare required reports such as the EMS Annual Report, report to the SF Health Commission in partnership with SFDPH, maintain public facing system performance dashboards, address public concerns and comments at the EMSAC meetings, represent the CCSF EMS Program with national, state, regional and local agencies.
  • Develop, plan and monitor budget to program plan, communicate in detail justification of changes to the budget or development of new initiatives or proposals that have been identified through system surveillance that will impact the EMS system. Through monitoring and surveillance of budget programmatic options are discussed with the DEM Director to reduce or eliminate potential cost overruns.
  • Perform other related duties as assigned.
    • Minimum Qualifications


      Possession of a Bachelor’s degree in Business, Health Administration, or Public Administration, or a closely related field; AND


      Five (5) years of experience with an Emergency Medical Service (EMS) agency, of which three (3) years must include experience supervising EMS professionals.

      Education Substitution
      Additional qualifying work experience with an Emergency Medical Service (EMS) Agency may be substituted for the required education on a year-for-year basis for up to two (2) years. (One year of work experience is equal to 30 semester or 45 quarter units).

      Experience Substitution
      Possession of a Master’s degree in
      Business, Health Administration, or Public Administration, or a closely related field may substitute for one year of experience (but may not substitute for the required supervisory experience).

      Desirable Qualifications

      · Working experience in a California EMS system, either in a field operations (as a paramedic or EMT), supervision or management, or regulatory capacity.

      · Management experience in an EMS system or elsewhere.

      · Possession of a paramedic license or RN certificate either current or retired in good standing.

      How To Apply

      Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

      • Select the desired job announcement
      • Select “Apply” and read and acknowledge the information
      • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
      • Follow instructions on the screen

      In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

      Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

      Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

      All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

      Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

      Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

      If you have any questions regarding this recruitment or application process, please contact the exam analyst, Patty Wong, by telephone at 415-558-3821, or by email at patty.wong@sfgov.org.


      Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

      Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

      Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

      Selection Procedures

      Minimum Qualification Supplemental Questionnaire:

      Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

      Applications will be reviewed for relevant qualifying education and experience. Only those applicants who most closely meet the needs of the department will invited to participate in the interview process. Applicants meeting the minimum qualifications are not guaranteed an invitation to interview. Qualified applicants who are selected for an interview will be notified of the exact date, time, and place of the interview.


      Conviction History

      As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

      • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
      • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

      Having a conviction history does not automatically preclude you from a job with the City.

      If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

      Disaster Service Workers

      All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


      Reasonable Accommodation Request
      Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation at

      Copies of Application Documents:
      Applicants should keep copies of all documents submitted, as these will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date. Information regarding copies of applicant documents can be found at


      Right to Work:
      All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. Information regarding Right to Work can be found at

      Additional Information:
      General Information concerning City and County of San Francisco Employment Policies and Procedures may be found online at http://www.sfdhr.org/index.aspx?page=20 or hard copy at One South Van Ness Avenue, 4th Floor.

      Terms of Announcement:
      Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at:

      Issued: 08/17/2021
      Carol Isen
      Human Resources Director
      Department of Human Resources
      Recruitment ID #: PEX-0933-113263


      All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

      For more information about benefits, please click here.


      Click on a link below to apply for this position:

      Fill out the Supplemental Questionnaire and Application NOW using the Internet.
      View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

      Powered by JobAps