0932 Manager IV, IT

ONE System Project Leader

Recruitment #PEX-0932-903987



Amended on 2/7/2020 to reflect extended filing deadline of 2/21/2020.

Clerically amended on 1/27/2020

We Value Equal Employment Opportunity!

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.  Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.


0932 Manager IV

ONE System Project Leader


APPOINTMENT TYPE: Permanent Exempt, full-time position not to exceed three (3) years. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Appointing Officer.


Who We Are  

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services include problem solving, outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website: http://dhsh.sfgov.org/ 


What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the SF Homeless Outreach Team; a 1,500-bed shelter system for adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; Problem Solving solutions to help people resolve their homelessness, and robust supportive housing programs of nearly 8,000 units which provide permanent housing and services to formerly homeless individuals and families.


What You’ll Be Doing

The Department of Homelessness and Supportive Housing has an exciting opportunity for an excellent communicator, experienced project manager, energetic individual who is passionate about solving homelessness for our community. This highly motivated and team-oriented person will lead the Department’s Online Navigation and Entry (ONE) System Project Management team and bring expertise implementing successful IT systems within government for internal and external partners.

The ONE System is an enterprise SaaS (Software as a Service)-based system that supports HSH and its 60+ community-based organizations to provide a single unified system for the City’s Homelessness Response System. The system is intended to:


·              Enforce a common set of Coordinated Entry processes covering: Intake, Appointments, Assessment, Prioritization, Matching, Referral, Placement, and Tracking;

·              Provide ongoing tracking and case management following initial placement into HSH’s programs including Problem Solving, Outreach, Shelter, Housing, and Care Coordination;

·              Enable federally required Homeless Management Information System (HMIS) reporting and data analytics for performance measures reporting;

·              Track and monitor of HSH’s portfolio of permanent supportive housing units


The ONE System Project is comprised of an Executive Steering Committee (ESC); a Functional Steering Committee (FSC) representing directors from each program division, a Community Partner Advisory Committee; and a ONE System Project Management Office (PMO).  

The ideal candidate will be an excellent communicator with the ability present before the ESC, CBO partners and other stakeholders. The position will effectively support the project governance structure and project overall managing cost, schedule and risks. At the Functional Steering Committee level, the successful candidate will ensure alignment between the technical and program teams and HSH’s vendor.  In addition, the position will serve as a leader to plan and execute organizational change management for ONE System implementation as well as the project’s overall communication plan.


At the project management level, the position will be overseeing a team of highly skilled City staff and consultants consisting of: a solutions architect, vendor contract manager, change management leader, technical subject matter expert, principal business analyst and a ONE System operational administrator.


The project leader is expected to lead the team to support the build out of the system as well as managing the day-to-day operational aspect of the project.  Several major enhancement proposals for the ONE System are in the pipeline.  The project leader will work with the Executive Steering Committee in consultation with the Department’s IT Director and ONE System business leader to prioritize system enhancements and develop implementation timelines, goals, and milestones and balance the implementation plan with emerging business requirements.  The candidate will work with HSH’s PMO team and vendor to oversee system design, development, implementation and documentation. The successful candidate will be a good listener with the ability to bridge differences between internal stakeholders and with external users without compromising system functionalities. 



            Serve as the day-to-day leader of the ONE System Project Team

            Work with Functional Steering Committee and Community Partner Advisory Committee to understand evolving business requirements and priorities, and balance them against the implementation plan/priorities;

            Provide pointed advice to the Project Owner (HSH’s Deputy Director for Administration and Finance) and Executive Steering Committee;

            Oversee creation and execution of the implementation plan and communications plan;

            Manage the implementation plan, project resources, vendor contracts, and budget;

            Be grounded in the context of the HSH vision, strategy, provider operating reality, and HMIS requirements;

            Lead large, complex IT implementations with demonstrated results

            Analyze facts, create a plan, adjust plan based on new information, and otherwise make good decisions based on data and guidance;

            Engage with and lead ONE System vendor across all of its different roles (design, implementation, user support, technical support, training, advisory services, etc.);

            Establish and enforce project management methodologies, approach, templates, and tools;

            Organize, schedule, and facilitate standing project team meetings and project status reporting;

            Maintain, update, and track the project schedule and implementation plan; Identify, prioritize, track, escalate, and facilitate the resolution of project issues and risks, and;

            Manage PMO resource allocation and monitor team performance and quality.

Minimum Qualifications

The Minimum Qualification guidelines for management classifications can be referenced here. Please note, additional qualifications (i.e., desirable qualifications) may apply to a particular position and will be stated on the exam/job announcement.

Possession of a baccalaureate degree from an accredited college or university


Six (6) years of professional experience in leading complex IT implementations. This experience must include three (3) years of supervising professional staff.



Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Queena Poon, by telephone at (415) 557-4863 or by email at Queena.poon@sfgov.org.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment.  Only the most qualified applicants will continue on in the selection process.

Selection Procedures

Applications will be screened for relevant qualifying experience and education. Additional mechanisms may be implemented in order to determine candidate’s qualifications.  Only those applicants who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement in the process.

Applicants may be required to submit verification of qualifying education and experience, at any point in the application, examination or departmental selection processes. Verification of work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of service, and signature of the employer. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the City and County of San Francisco.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at 
http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.


Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.


Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Issued:  1/24/2020

Clerically Amended: 1/27/2020

Amended: 2/27/2020
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 903987


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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